by Mikko Juola | Jan 11, 2023 | Articles, CMDB, CSDM, Featured, How To
It’s been a while since this article was originally published, so I thought it would be time to update it to reflect changes to the CSDM model and our latest thinking. We published this article first in 2020 when ServiceNow’s Knowledge event included the first... 
by Mikko Juola | Dec 8, 2022 | Foundation Data, Videos
The HappySignals IT Experience Podcast: How Data Quality in ServiceNow Impacts IT Experience With Pasi Nikkanen and Mikko Juola Length: 15 minutes... 
by Mikko Juola | Dec 1, 2022 | Articles, CMDB, CSDM, How To
Getting started with CSDM is easier if you have a simple model for implementation. We think that the 5-Step Model we present here is helpful. It works well with any data model, and it works well with CSDM alignment and the CMDB. Maintaining high Data Quality in CMDB... 
by Mikko Juola | Nov 25, 2022 | Product Updates
The DCM version 5.4 was released in late November 2022. This release includes different task management options and Content Planner enhancements. In this release, the DCM license controls are enforced and the use of valid license keys is mandatory. Here’s some of the... 
by Mikko Juola | Oct 27, 2022 | Articles, CMDB, CSDM, How To, Trial Use Case
Being able to perform Root Cause Analysis in ServiceNow is essential. However, it is not always clear what is required to gain the ability to do it for Application Services, since they are not self-evident for many ServiceNow users to begin with. In this example, I...
