Accelerate Your

CSDM Alignment

Built On Now

BOOK A DEMO WITH US AND WE WILL SHOW YOU HOW TO BOOST YOUR CSDM ALIGNMENT

The Common Service Data Model

CSDM is the ServiceNow framework and prescriptive guidance for building your Configuration Management Database (CMDB). Aligning with it is essential because ServiceNow clearly states that many current and future ServiceNow products will rely on data being organized according to the CSDM.

We often hear about CSDM projects getting started or being stuck. While we recognize the project nature of getting CSDM alignment started, we feel CSDM is a journey. It is a way of working and organizing data for the long term. It is a journey specific to the organization embarking on it, both in where it begins and what routes it will take.

Data Content Manager can accelerate your progress, regardless of where you are on your CSDM journey. It will help you turn your data quality management into a systematic process instead of sporadic firefighting.

CSDM

See How Data Content Manager Accelerates CSDM Alignment

CSDM - The Recipe for Success

CSDM - The Recipe for Success eBook

We've seen organizations struggle over the same things with CSDM alignment over and over. Based on our experiences, we wrote CSDM - The Recipe for Success. It gives you hands-on guidance on some of the most important things you need to address on your CSDM Journey, regardless of your maturity level:

  • Establishing Ownership & Roles
  • Managing Your Scope
  • Choosing the Right Tools

CSDM Related Webinars

Webinar: CSDM 4.0 Examples for a Data-Driven Portal

Webinar: CSDM 4.0 Examples for a Data-Driven Portal

This webinar will explain what you need to have in place to fully utilize the Service Portfolio Management capabilities available in the ServiceNow Rome release. We will talk about Services and Offerings and how to make sure your Portal of choice is data-driven and dynamically functioning.

read more
CSDM 3.0 – Flying with DCM

CSDM 3.0 – Flying with DCM

Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0, Flying with DCM and the Future.

Available On-Demand!

read more
CSDM 3.0 – Walk and Run with DCM

CSDM 3.0 – Walk and Run with DCM

Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and Walking & Running with DCM.

Now Available On-Demand

read more
CSDM 3.0 – Crawling with DCM

CSDM 3.0 – Crawling with DCM

Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and getting it off the ground with DCM.

Now Available On-Demand!

read more

CSDM Related Articles from the DCM Blog

Gartner on CMDB Data Quality

Gartner on CMDB Data Quality

We always talk about the importance of CMDB Data Quality and we’re happy to see that our thinking seems to be aligned with what Gartner is saying.

read more
Webinar: CSDM 4.0 Examples for a Data-Driven Portal

Webinar: CSDM 4.0 Examples for a Data-Driven Portal

This webinar will explain what you need to have in place to fully utilize the Service Portfolio Management capabilities available in the ServiceNow Rome release. We will talk about Services and Offerings and how to make sure your Portal of choice is data-driven and dynamically functioning.

read more
Importance of Foundation Data with Examples

Importance of Foundation Data with Examples

In this article, I will show you a simple data model for user data and give examples of different use cases that could fail due to issues in foundation data. I will also tell you what you can do to prevent such issues.

read more
When is the Right Time for DCM?

When is the Right Time for DCM?

When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now.

read more
How to Avoid a 2 Million Euro Incident

How to Avoid a 2 Million Euro Incident

Example from real life: A seemingly regular and insignificant server failure escalated into a Major Incident. The difference between believing and knowing your data is good was worth 2 Million Euros.

read more
CSDM 3.0 – Flying with DCM

CSDM 3.0 – Flying with DCM

Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0, Flying with DCM and the Future.

Available On-Demand!

read more
CSDM 3.0 – Walk and Run with DCM

CSDM 3.0 – Walk and Run with DCM

Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and Walking & Running with DCM.

Now Available On-Demand

read more
CSDM 3.0 – Crawling with DCM

CSDM 3.0 – Crawling with DCM

Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and getting it off the ground with DCM.

Now Available On-Demand!

read more
CSDM with Incident Management

CSDM with Incident Management

This article describes how CSDM can be used in Incident Management, how the Gift from CSDM lab works and how DCM can help to ensure that required data models are followed.

read more
Connecting Discovery Data with CSDM

Connecting Discovery Data with CSDM

“You cannot have a successful CMDB implementation without discovery tools” could be a quote from several articles describing the success factors for a CMDB initiative. But how do these technical components relate to more abstract entities such as Business Applications and Services or Users and Groups responsible for maintaining them?

read more
Common Service Data Model – Stand up and Walk

Common Service Data Model – Stand up and Walk

In my previous blog, I discussed about learning to crawl according to the ServiceNow's Common Service Data Model white paper version 2, published in October 2019. Now it's time to stand up and walk. In the crawl phase, the model only focused on Business Applications...

read more
Defining Data Ownership

Defining Data Ownership

In one of the previous posts we briefly described “5 steps for better data quality” and in this article I’m going to dig in to the second step “Secure ownership” in more detail.

read more