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The Common Service Data Model
CSDM is the ServiceNow framework and prescriptive guidance for building your Configuration Management Database (CMDB). Aligning with it is essential because ServiceNow clearly states that many current and future ServiceNow products will rely on data being organized according to the CSDM.
We often hear about CSDM projects getting started or being stuck. While we recognize the project nature of getting CSDM alignment started, we feel CSDM is a journey. It is a way of working and organizing data for the long term. It is a journey specific to the organization embarking on it, both in where it begins and what routes it will take.
Data Content Manager can accelerate your progress, regardless of where you are on your CSDM journey. It will help you turn your data quality management into a systematic process instead of sporadic firefighting.
See How Data Content Manager Accelerates CSDM Alignment
CSDM - The Recipe for Success eBook
We've seen organizations struggle over the same things with CSDM alignment over and over. Based on our experiences, we wrote CSDM - The Recipe for Success. It gives you hands-on guidance on some of the most important things you need to address on your CSDM Journey, regardless of your maturity level:
- Establishing Ownership & Roles
- Managing Your Scope
- Choosing the Right Tools
CSDM Related Webinars
CSDM 4.0 Webinar Companion
A recap and resource list for the CSDM 4.0 Examples for a Data Driven Portal Webinar.
Webinar: CSDM 4.0 Examples for a Data-Driven Portal
This webinar will explain what you need to have in place to fully utilize the Service Portfolio Management capabilities available in the ServiceNow Rome release. We will talk about Services and Offerings and how to make sure your Portal of choice is data-driven and dynamically functioning.
CSDM 3.0 – Flying with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0, Flying with DCM and the Future.
Available On-Demand!
CSDM 3.0 – Walk and Run with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and Walking & Running with DCM.
Now Available On-Demand
CSDM 3.0 – Crawling with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and getting it off the ground with DCM.
Now Available On-Demand!
CSDM Related Articles from the DCM Blog
How to Get Started with CSDM in 5 Steps
A CSDM Journey is difficult to begin if you do not have a simple model for implementation. Here is the 5 Step Model to get started with CSDM, and how DCM supports it.
How to Ensure You Can Do Root Cause Analysis
Being able to perform Root Cause Analysis in ServiceNow is essential. Here’s how to gain the ability to do it for Application Services.
How to Ensure Server CI Relationships Exist
Server CI relationships need to exist for Business Impact and Root Cause Analysis. Here’s how to ensure they’re properly in place.
How to Make CMDB Data Quality Personal
Making CMDB data quality a personal matter that an individual can affect with their own actions can make a world of difference for data quality.
Gartner on CMDB Data Quality
We always talk about the importance of CMDB Data Quality and we’re happy to see that our thinking seems to be aligned with what Gartner is saying.
How CMDB Supports Regulatory Compliance at Danske Bank
The increase in data transparency and ease of data management to maintain regulatory compliance was the primary driver for DCM at Danske Bank.
5 Steps to Get Business Applications Under Control
Business Applications is one of the most important CIs in your CMDB and one of the most logical places to start your CSDM alignment. So how do you get them under control?
Are You Sure Your Business Application Owners are Still There?
People change roles, leave for other jobs, or retirement. This can often leave your CMDB incomplete, and Business Applications without active owners. See how to tackle the problem.
Happy to Crawl with CSDM Data Foundations Dashboard?
Let’s compare CSDM Data Foundations Dashboard and Data Content Manager to see if you can know for sure if you’re already Crawling with CSDM
ServiceNow CSDM: Evolution & CSDM Examples
Read about evolution of the CSDM framework and see practical CSDM examples of Service Portfolio Data Models, based on our experiences.
The Best Way to Find Duplicate CI Relationships
The easiest way to find duplicate CI relationships in ServiceNow is using Data Content Manager. No scripting or elevated user rights required.
CSDM 4.0 Webinar Companion
A recap and resource list for the CSDM 4.0 Examples for a Data Driven Portal Webinar.
Webinar: CSDM 4.0 Examples for a Data-Driven Portal
This webinar will explain what you need to have in place to fully utilize the Service Portfolio Management capabilities available in the ServiceNow Rome release. We will talk about Services and Offerings and how to make sure your Portal of choice is data-driven and dynamically functioning.
How Valio Improved Business Application Data in 2 Months
We spoke to Juho Kuoppala, who runs the Service Management Office at Valio. Valio deployed Data Content Manager and significantly improved their Business Application Data Quality in just two months.
Data Content Manager & Out-of-the-Box Tools
What’s the difference between Data Content Manager and Out-of-the-Box tools such as CMDB Health or the CSDM Data Foundation Dashboard?
Importance of Foundation Data with Examples
In this article, I will show you a simple data model for user data and give examples of different use cases that could fail due to issues in foundation data. I will also tell you what you can do to prevent such issues.
When is the Right Time for DCM?
When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now.
How to Avoid a 2 Million Euro Incident
Example from real life: A seemingly regular and insignificant server failure escalated into a Major Incident. The difference between believing and knowing your data is good was worth 2 Million Euros.
CSDM 3.0 Webinar Series – Thoughts & Learnings
Some afterthoughts from a series of 3 popular webinars on CSDM 3.0 and Data Content Manager – where to next in your CSDM journey?
CSDM 3.0 – Flying with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0, Flying with DCM and the Future.
Available On-Demand!
CSDM 3.0 – Walk and Run with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and Walking & Running with DCM.
Now Available On-Demand
CSDM 3.0 – Crawling with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and getting it off the ground with DCM.
Now Available On-Demand!
CSDM Compliance Made Easy
Are you planning to implement CSDM, but not sure where to start or if you are already finished?
CSDM with Incident Management
This article describes how CSDM can be used in Incident Management, how the Gift from CSDM lab works and how DCM can help to ensure that required data models are followed.
Connecting Discovery Data with CSDM
“You cannot have a successful CMDB implementation without discovery tools” could be a quote from several articles describing the success factors for a CMDB initiative. But how do these technical components relate to more abstract entities such as Business Applications and Services or Users and Groups responsible for maintaining them?
Common Service Data Model – Stand up and Walk
In my previous blog, I discussed about learning to crawl according to the ServiceNow's Common Service Data Model white paper version 2, published in October 2019. Now it's time to stand up and walk. In the crawl phase, the model only focused on Business Applications...
Common Service Data Model – Learning to Crawl
This blog talks briefly about the CSDM Crawl phase in ServiceNow’s Common Service Data Model v2.
ServiceNow CSDM Updated & Example of an Actual Service Portfolio Data Model
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
Three Perspectives to Common Services Data Model
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
ServiceNow Released “Common Services Data Model”
ServiceNow has finally released their view on the “common services data model”.
Defining Data Ownership
In one of the previous posts we briefly described “5 steps for better data quality” and in this article I’m going to dig in to the second step “Secure ownership” in more detail.