Accelerate Your CSDM Implementation
What is CSDM?
The Common Service Data Model (CSDM) is the ServiceNow framework and prescriptive guidance for building out your Configuration Management Database (CMDB). CSDM identifies where to place service and application-related data within the CMDB.
CSDM is not an application or code you can install, nor is it a set of reports or a one-size-fits all guide. It is a framework and to implement it you need to adapt it into your environment and data models.
The is no need to purchase new modules or licenses to be able to use CSDM. ServiceNow will provide all CSDM-related objectives and CMDB core tables as part of the out-of-the-box CMDB, regardless of licensing.
Why Implement CSDM?
Current and future products from ServiceNow that use CMDB may require data prescribed by CSDM. In fact, ServiceNow quite clearly states that ServiceNow products are dependent on this data model.
Implementing CSDM will ensure easier upgrades and the ability to take advantage of new ServiceNow products. Furthermore, adherence to CSDM will also provide more accurate reporting and less overhead when maintaining services.
If implemented well, CSDM can be a major step in aligning IT and business strategy and lifting the maturity level of your Service Management operations. Overall, implementing CSDM will improve your Return on Investment to the ServiceNow platform.
Latest CSDM Related Webinars
CSDM 3.0 Webinar Series
In the second half of 2020, we presented a series of Webinars around CSDM 3.0 together with ServiceNow. We had the pleasure to co-host the series with Mark Bodman, Senior Product Manager for CSDM at ServiceNow. Mark explained CSDM 3.0 from ServiceNow’s point of view and Mikko Juola, Product Manager for DCM at Qualdatrix, gave concrete examples of how Data Content Manager can be used to accelerate CSDM Implementation and ensure quick results.
Read more about some of the learnings here. So far over 1000 people have registered. The entire series is available online – please feel free to view at your convenience!
CSDM 3.0 - Crawling with DCM
Presented on September 22, 2020. Click to View On-Demand!
CSDM 3.0 - Walk & Run with DCM
Presented on October 13, 2020. Click to View On-Demand!
CSDM 3.0 - Flying with DCM
Presented on November 3rd, 2020. Click to View On-Demand.
CSDM Related Content & Videos
We always talk about the importance of CMDB Data Quality and we’re happy to see that our thinking seems to be aligned with what Gartner is saying.
The increase in data transparency and ease of data management to maintain regulatory compliance was the primary driver for DCM at Danske Bank.
Business Applications is one of the most important CIs in your CMDB and one of the most logical places to start your CSDM alignment. So how do you get them under control?
Let’s compare CSDM Data Foundations Dashboard and Data Content Manager to see if you can know for sure if you’re already Crawling with CSDM
Read about evolution of the CSDM framework and see practical CSDM examples of Service Portfolio Data Models, based on our experiences.
A recap and resource list for the CSDM 4.0 Examples for a Data Driven Portal Webinar.
This webinar will explain what you need to have in place to fully utilize the Service Portfolio Management capabilities available in the ServiceNow Rome release. We will talk about Services and Offerings and how to make sure your Portal of choice is data-driven and dynamically functioning.
We spoke to Juho Kuoppala, who runs the Service Management Office at Valio. Valio deployed Data Content Manager and significantly improved their Business Application Data Quality in just two months.
What’s the difference between Data Content Manager and Out-of-the-Box tools such as CMDB Health or the CSDM Data Foundation Dashboard?
In this article, I will show you a simple data model for user data and give examples of different use cases that could fail due to issues in foundation data. I will also tell you what you can do to prevent such issues.
When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now.
Example from real life: A seemingly regular and insignificant server failure escalated into a Major Incident. The difference between believing and knowing your data is good was worth 2 Million Euros.
Some afterthoughts from a series of 3 popular webinars on CSDM 3.0 and Data Content Manager – where to next in your CSDM journey?
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0, Flying with DCM and the Future.
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and Walking & Running with DCM.
Now Available On-Demand
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and getting it off the ground with DCM.
Now Available On-Demand!
Are you planning to implement CSDM, but not sure where to start or if you are already finished?
This article describes how CSDM can be used in Incident Management, how the Gift from CSDM lab works and how DCM can help to ensure that required data models are followed.
?You cannot have a successful CMDB implementation without discovery tools? could be a quote from several articles describing the success factors for a CMDB initiative. But how do these technical components relate to more abstract entities such as Business Applications and Services or Users and Groups responsible for maintaining them?
This Webinar explains what the Common Service Data Model (CSDM) is, why it is important to every ServiceNow user and how to implement the model in phases using the Data Content Manager application.