by Pekka Korpi | Aug 30, 2022 | Articles, Asset Management, CMDB, CSDM, Featured
Improving data quality is never a one-person show. The larger your organization, the more people will be involved in maintaining data quality. For example, if you have 1000 Business Applications, you will probably have 100+ owners for those apps. They should maintain... 
by Mikko Juola | May 31, 2022 | Articles, CMDB, CSDM
We have been talking about CMDB data quality for years, and, of course, we built Data Content Manager to address the issue. Gartner recently refreshed their study called 3 Steps to Improve IT Service View CMDB Data Quality. It is written by Gartner Analysts Roger... 
by Mikko Juola | Apr 26, 2022 | Articles, CMDB, CSDM, Featured
Business Applications is one of the most important CIs in your CMDB and one of the most logical places to start your CSDM alignment. So how do you get them under control? Before CSDM was even released, we introduced a “5 Steps Model for Better Data... 
by Mikko Juola | Apr 5, 2022 | Articles, CMDB, CSDM, Featured, Use Cases
People come and go. They change roles, move to different departments, and leave for another job or retirement. The more people you have, the more this happens. Often this leaves your CMDB incomplete, and you may end up with Business Application owners who have left... 
by Mikko Juola | Feb 23, 2022 | Articles, CSDM
We work with data quality and management every day, so we continuously talk to people on their CSDM journeys who wonder how to know if you’re already Crawling, Walking, Running, or even Flying? Out of the box you get tools like CSDM Data Foundation Dashboard which are... 
by Mikko Juola | Feb 15, 2022 | Articles, CSDM, Featured
(This article was originally published in 2019, republished in 2021 and updated according to CSDM 4.0 in 2022) ServiceNow published the Common Service Data Model over three years ago. Ever since the ServiceNow community has been craving for CSDM examples and more...
