CSDM Compliance Made Easy

CSDM Compliance Made Easy

CSDM Compliance – Where to Start or Already Done? If you have not heard about the Common Service Data Model (CSDM) yet, you might want to read this first.   What does it mean to be compliant with a data model? Simply, that you (and your colleagues) follow...
CSDM with Incident Management

CSDM with Incident Management

How to use the Common Service Data Model in Incident Management It’s Knowledge20 time! ServiceNow’s biggest customer event went online this year and we can all enjoy online keynote speakers, customer presentations, CreatorCon labs etc. and mostly at our own pace. One...
Connecting Discovery Data with CSDM

Connecting Discovery Data with CSDM

“You cannot have a successful CMDB implementation without discovery tools” could be a quote from several articles describing the success factors for a CMDB initiative. And many companies get all the bells and whistles to populate their CMDB, but how do these technical...
Common Service Data Model – Stand up and Walk

Common Service Data Model – Stand up and Walk

In my previous blog, I discussed about learning to crawl according to the ServiceNow’s Common Service Data Model white paper version 2, published in October 2019. Now it’s time to stand up and walk. In the crawl phase, the model only focused on Business Applications...
Common Service Data Model – Learning to Crawl

Common Service Data Model – Learning to Crawl

ServiceNow has published their second version of the “Common Service Data Model” whitepaper. This time, the model goes deeper. It includes more classes, relationships and information in general. And it also includes an idea for implementation. Whitepaper uses a...
Audit Alert Correlations – Unique Audit Messages

Audit Alert Correlations – Unique Audit Messages

By installing the Data Content Manager (DCM) application into your ServiceNow environment, you can audit your service data against best practise blueprints or blueprints you have created yourself. Because the same data is audited by several, sometimes scheduled and...

From Data Clean-up Projects to a Systematic Process.

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