by Mikko Juola | Apr 26, 2022 | Articles, CSDM
Business Applications is one of the most important CIs in your CMDB and one of the most logical places to start your CSDM alignment. So how do you get them under control? Before CSDM was even released, we introduced a “5 Steps Model for Better Data... 
by Mikko Juola | Apr 5, 2022 | Articles, Use Cases
People come and go. They change roles, move to different departments, and leave for another job or retirement. The more people you have, the more this happens. Often this leaves your CMDB incomplete, and you may end up with Business Application owners who have left... 
by Mikko Juola | Feb 23, 2022 | Articles, CSDM
We work with data quality and management every day, so we continuously talk to people on their CSDM journeys who wonder how to know if you’re already Crawling, Walking, Running, or even Flying? Out of the box you get tools like CSDM Data Foundation Dashboard which are... 
by Mikko Juola | Feb 15, 2022 | Articles, CSDM
(This article was originally published in 2019, republished in 2021 and updated according to CSDM 4.0 in 2022) ServiceNow published the Common Service Data Model over three years ago. Ever since the ServiceNow community has been craving for CSDM examples and more... 
by Mikko Juola | Sep 17, 2021 | Articles, Release Notes
DCM 5.0 is a major release with impressive new capabilities related to dynamic data modeling and interactive reporting. You can now do more with a single blueprint version and stop creating any custom data quality reports. In this post, I’ll shortly introduce new... 
by Pekka Korpi | Sep 3, 2021 | Articles, CSDM, Integrations
We are often asked what the difference is between Data Content Manager and ServiceNow’s Out-of-the-Box tools such as CMDB Health or the CSDM Data Foundation Dashboard. Do they do the same thing and if so, why bother with DCM if out-of-the-box tools are already...