by Mikko Juola | Jul 29, 2020 | Articles, CSDM
CSDM Compliance – Where to Start or Already Done? If you have not heard about the Common Service Data Model (CSDM) yet, you might want to read this first. What does it mean to be compliant with a data model? Simply, that you (and your colleagues) follow...
by Mikko Juola | May 28, 2020 | Articles, CSDM
How to use the Common Service Data Model in Incident Management It’s Knowledge20 time! ServiceNow’s biggest customer event went online this year and we can all enjoy online keynote speakers, customer presentations, CreatorCon labs etc. and mostly at our own pace. One...
by Mikko Juola | Apr 22, 2020 | Articles, CSDM
“You cannot have a successful CMDB implementation without discovery tools” could be a quote from several articles describing the success factors for a CMDB initiative. And many companies get all the bells and whistles to populate their CMDB, but how do these technical...
by Mikko Juola | Oct 22, 2019 | Articles, CSDM
In my previous blog, I discussed about learning to crawl according to the ServiceNow’s Common Service Data Model white paper version 2, published in October 2019. Now it’s time to stand up and walk. In the crawl phase, the model only focused on Business Applications...
by Mikko Juola | Oct 14, 2019 | Articles, CSDM
ServiceNow has published their second version of the “Common Service Data Model” whitepaper. This time, the model goes deeper. It includes more classes, relationships and information in general. And it also includes an idea for implementation. Whitepaper uses a...
by Mikko Juola | Sep 18, 2019 | Articles
By installing the Data Content Manager (DCM) application into your ServiceNow environment, you can audit your service data against best practise blueprints or blueprints you have created yourself. Because the same data is audited by several, sometimes scheduled and...
