When is the Right Time for DCM?

When is the Right Time for DCM?

When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now. We then sometimes hear the ?but? arguments, something similar to these. But? We just...
The 2 Million Euro Incident

The 2 Million Euro Incident

CompanyX experienced a server failure that ended up costing them over 2 million euros. How could this happen? With all the bells and whistles in place and a well-managed CMDB, a seemingly regular incident escalated into a Major Incident. Consequently, data quality and...
ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow published the Common Service Data Model roughly two years ago. Ever since the ServiceNow community has been craving for CSDM examples and more details on how to implement the model in the real world. In February 2019, I wrote a blog post discussing the...
CSDM Compliance Made Easy

CSDM Compliance Made Easy

CSDM Compliance – Where to Start or Already Done? If you have not heard about the Common Service Data Model (CSDM) yet, you might want to read this first.   What does it mean to be compliant with a data model? Simply, that you (and your colleagues) follow...
CSDM with Incident Management

CSDM with Incident Management

How to use the Common Service Data Model in Incident Management It?s Knowledge20 time! ServiceNow?s biggest customer event went online this year and we can all enjoy online keynote speakers, customer presentations, CreatorCon labs etc. and mostly at our own pace. One...