by Mikko Juola | Jan 19, 2023 | Articles, CMDB, CSDM
From time to time, we look at some of the out-of-the-box tools that ServiceNow® provides for supporting CSDM alignment and improving data quality on the platform. This time we will look at the CSDM & CMDB Data Foundation Dashboards and their latest version, 2.0.... 
by Mikko Juola | Jan 11, 2023 | Articles, CMDB, CSDM
It’s been a while since this article was originally published, so I thought it would be time to update it to reflect changes to the CSDM model and our latest thinking. We published this article first in 2020 when ServiceNow’s Knowledge event included the first... 
by Mikko Juola | Dec 1, 2022 | Articles, CMDB, CSDM, Featured
Getting started with CSDM is easier if you have a simple model for implementation. We think that the 5-Step Model we present here is helpful. It works well with any data model, and it works well with CSDM alignment and the CMDB. Maintaining high Data Quality in CMDB... 
by Mikko Juola | Nov 10, 2022 | Articles, CMDB, Trial Use Case, Use Cases
User records are probably the most important detail of your Foundation Data since everything you do in ServiceNow is related to Users in one way or another. For example, all tasks refer to Users as Customers, Requesters, Callers, or Assignees. Most, if not all,... 
by Mikko Juola | Oct 27, 2022 | Articles, CMDB, CSDM, Trial Use Case
Being able to perform Root Cause Analysis in ServiceNow is essential. However, it is not always clear what is required to gain the ability to do it for Application Services, since they are not self-evident for many ServiceNow users to begin with. In this example, I... 
by Pekka Korpi | Aug 30, 2022 | Articles, Asset Management, CMDB, CSDM, Featured
Improving data quality is never a one-person show. The larger your organization, the more people will be involved in maintaining data quality. For example, if you have 1000 Business Applications, you will probably have 100+ owners for those apps. They should maintain...
