by Pekka Korpi | Feb 25, 2021 | Articles, Asset Management, CSDM
When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now. We then sometimes hear the ?but? arguments, something similar to these. But? We just... 
by Mikko Juola | Feb 18, 2021 | Articles, CSDM
CompanyX experienced a server failure that ended up costing them over 2 million euros. How could this happen? With all the bells and whistles in place and a well-managed CMDB, a seemingly regular incident escalated into a Major Incident. Consequently, data quality and... 
by Mikko Juola | Feb 3, 2021 | Articles, CSDM
ServiceNow published the Common Service Data Model roughly two years ago. Ever since the ServiceNow community has been craving for CSDM examples and more details on how to implement the model in the real world. In February 2019, I wrote a blog post discussing the... 
by Mikko Juola | Nov 12, 2020 | Articles, Asset Management
Originally published on November 30th 2018, but updated on November 12th 2020. Find it difficult to get started with CMDB data improvements? Too much or too hard to handle? Or have you ever heard about CMDB that is worth nothing because it?s outdated? Or a CMDB that... 
by Mikko Juola | Jul 29, 2020 | Articles, CSDM
CSDM Compliance – Where to Start or Already Done? If you have not heard about the Common Service Data Model (CSDM) yet, you might want to read this first. What does it mean to be compliant with a data model? Simply, that you (and your colleagues) follow... 
by Mikko Juola | May 28, 2020 | Articles, CSDM
How to use the Common Service Data Model in Incident Management It?s Knowledge20 time! ServiceNow?s biggest customer event went online this year and we can all enjoy online keynote speakers, customer presentations, CreatorCon labs etc. and mostly at our own pace. One... 