by Mikko Juola | May 5, 2021 | Articles, Asset Management, CSDM, Integrations
(This article was originally written in May 2019 and was udpated in May 2021) Is your foundation in a perfect shape? Is it really? It doesn’t have to be perfect, of course, but keeping your foundation data in good shape will ensure that other things can work as... 
by Mikko Juola | Apr 21, 2021 | Articles, Integrations
Management support is often mentioned as one of the key success factors when it comes to any CMDB project or initiative. True commitment from top management may increase the chance of success for in the project, but what happens when the project is complete and the... 
by Pekka Korpi | Feb 25, 2021 | Articles, Asset Management, CSDM
When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now. We then sometimes hear the “but” arguments, something similar to these.... 
by Mikko Juola | Feb 18, 2021 | Articles, CSDM
CompanyX experienced a server failure that ended up costing them over 2 million euros. How could this happen? With all the bells and whistles in place and a well-managed CMDB, a seemingly regular incident escalated into a Major Incident. Consequently, data quality and... 
by Mikko Juola | Feb 3, 2021 | Articles, CSDM
ServiceNow published the Common Service Data Model roughly two years ago. Ever since the ServiceNow community has been craving for CSDM examples and more details on how to implement the model in the real world. In February 2019, I wrote a blog post discussing the... 
by Mikko Juola | Nov 12, 2020 | Articles, Asset Management, Integrations
Originally published on November 30th 2018, but updated on November 12th 2020. Find it difficult to get started with CMDB data improvements? Too much or too hard to handle? Or have you ever heard about CMDB that is worth nothing because it’s outdated? Or a CMDB... 