Improve Data Quality

in ServiceNow

The more you use ServiceNow, the more critical your  CMDB and other shared data becomes because it is used across the platform. The platform often gets blamed when the real problem is in the data it contains.

Data Content Manager adds capabilities to design and enforce data models in the platform natively. It goes beyond out-of-the-box tools and helps you accelerate your CSDM journey and improve the quality of your CMDB without scripting, additional reports, or customizations.

Built On Now

LET’S TAKE A LOOK AT HOW DCM CAN IMPROVE YOUR DATA QUALITY.

With CSDM providing a prescriptive data model and DCM providing a view of our data in a consumable manner, we are able to drive the necessary changes across the bank in a non-obtrusive way which is seen to add value to our business, not be viewed as an operational overhead. Read More…

Craig Alexander

SVP, Business Services & Service Governance, Danske Bank

Danske Bank
Skandia
Veolia
Metsä Group
TeliaCygate
Varian

Bad Data Impairs Your ServiceNow – Not Just Your CMDB

CMDB and CSDM are prime use cases for Data Content Manager, but DCM can be used on ANY data. If the data in your ServiceNow does not conform to your intended data models and is not high quality, the platform cannot perform to its full potential. Time is wasted and money is lost as a result.

ServiceNow and DCM

Bad Data = Expensive Problems

  • CMDB does not work.
  • Reporting is not accurate.
  • Incidents explode.
  • Automation is impossible.
  • Business value is lost.

Good Data = Value Unlocked

  • Reliable CMDB.
  • Reliable Reporting.
  • Managed Incidents, Smooth Operations.
  • Automation, Bots, AI.
  • Business Value Gained.

Data Content Manager  offers much more sophisticated data model definitions than you can get with native CMDB data quality metrics. It also comes with its own audit and remediation features which make data maintenance easier. Highly recommended!

Lotta Jouhtimäki

Product Owner, ServiceNow, Posti Group

Very useful and user-friendly tool for CMDB data health checks and corrections. DCM has helped us raise awareness about the importance of data quality, and it is now a part of our operative process – both internally and with our vendors. Highly recommended! Read More…

Juho Kuoppala

Head of IT Service Management, Valio

What’s in it for You?

ARCHITECT

  • See what’s wrong and assign clear responsibilities for getting it fixed.
  • Accelerate data related projects.
  • Communicate with visual, role-focused dashboards.
  • Enforce your information architecture and governance model.

CONFIGURATION MANAGER

  • Create case-specific data models and requirements without customizations.
  • Reduce dependency on teams outside your control.
  • Document data requirements and turn them into actionable audits.
What's in it for you?

SERVICENOW PLATFORM TEAM

  • Empower subject matter experts with a secure and controlled scoped application.
  • Simplify data quality management.
  • Clear division of responsibilities and tangible metrics.

MANAGEMENT

  • Empower your Team to focus on what makes a difference.
  • Increase clarity and set reliable, real-time metrics.
  • Reduce costs and get more done with your budget.
  • Get a better ROI on your ServiceNow platform.

We would not previously know our data gaps as our manual processes made this almost impossible. Identifying gaps and assigning responsibilities to the respective owners was a priority. We looked at Application Services with DCM first. It was surprisingly easy, and the results were very positive. Read More…

Jacob Elfving

Development Manager, Danske Bank

My complex Blueprint was up and running in 10 minutes, and I got audit results immediately. It would have taken months to complete without DCM.

Enterprise Architect

Global Healthcare Company

The DCM Application is ahead of its time!

David Loo

CEO, Perspectium

CSDM - The Recipe for Success

CSDM - The Recipe for Success eBook

We've seen organizations struggle over the same things with CSDM alignment over and over. Based on our experiences, we wrote CSDM - The Recipe for Success. It gives you hands-on guidance on some of the most important things you need to address on your CSDM Journey, regardless of your maturity level:

  • Establishing Ownership & Roles
  • Managing Your Scope
  • Choosing the Right Tools

Built on now

NOT SURE IF DCM IS A GOOD FIT FOR YOU? BOOK A DEMO AND FIND OUT.

Featured Articles From the DCM Blog

How to Get Started with CSDM in 5 Steps

A CSDM Journey is difficult to begin if you do not have a simple model for implementation. Here is the 5 Step Model to get started with CSDM, and how DCM supports it.

How to Make CMDB Data Quality Personal

Making CMDB data quality a personal matter that an individual can affect with their own actions can make a world of difference for data quality.

How CMDB Supports Regulatory Compliance at Danske Bank

The increase in data transparency and ease of data management to maintain regulatory compliance was the primary driver for DCM at Danske Bank.

5 Steps to Get Business Applications Under Control

Business Applications is one of the most important CIs in your CMDB and one of the most logical places to start your CSDM alignment. So how do you get them under control?

Are You Sure Your Business Application Owners are Still There?

People change roles, leave for other jobs, or retirement. This can often leave your CMDB incomplete, and Business Applications without active owners. See how to tackle the problem.