Improve Data Quality

in ServiceNow

Data Content Manager is a ServiceNow-certified plugin that adds capabilities to design and enforce data models in the platform natively. It goes beyond out-of-the-box tools and helps improve the quality of any data on the platform – without scripting, additional reports, or customizations.

CSDM Alignment

You need to align with CSDM. Accelerate your progress with DCM.

Foundation Data

Your Foundation Data quality either hinders or boosts your workflows.

The DCM Blog

Learn more about improving Data Quality in ServiceNow.

Guided Trial

Try Data Content Manager in your own instance with our help.

Bad Data is Expensive

Do You get the full return on your ServiceNow investment?

You will not get the maximum return on your ServiceNow investment if data quality is holding you back. Bad data is expensive and causes friction in your workflows, unnecessary work, and sometimes major incidents.

The more you use the platform, the more critical data quality becomes. This is especially true for shared data such as the CMDB or Foundation Data because most if not all of your processes and/or workflows depend on shared data.

Out-of-the-box tools help, but they tend to be limited point solutions and often require scripting and custom reports. You need a tool that makes it easy to define what good data looks like and then finds deviations and helps you fix them while keeping your stakeholders engaged.

Bad Data = Expensive Problems

  • Time is wasted unnecessarily
  • Reporting is unreliable
  • CMDB is unreliable
  • Automation is difficult or impossible
  • Dissatisfied customers, employees, and other stakeholders

The Rule of 10

“It costs 10 times as much to complete a unit of work when the input data are defective as it does when they are perfect.”

Thomas C. Redman

Data Content Manager

Systematic Approach. No Code.

Data Content Manager is an entirely visual tool designed to take control of your data quality management on ServiceNow. Its capabilities go way beyond the out-of-the-box tools ServiceNow provides.

You can get immediate results with no scripting or custom reports. Your scarce resources, internal or external, can spend their valuable time fixing problems instead of trying to find them. All relevant stakeholders enjoy transparency to the state of your data.

 

Design

Blueprint Designer

Set Requirements

Define requirements for your data with visual Blueprints. Get a quick start with CSDM-compliant Blueprint templates, or create your own.

Audit

Audit Engine

Audit Your Data

Use your Blueprints to run audits against your real data to get immediate results. Then, schedule audits to get trends and enable automation.

Fix

Content Planner

Fix Visually

Fix the issues audits find with the Blueprints you defined – with visual tools even people who don’t understand ServiceNow can use.

Measure & Automate

Workspace

Track & Automate

Automatically generate tasks, dashboards, trends, and KPIs that cater to the needs of both data providers and leadership.

Good Data = Value Gained

Maximize the Value of Your ServiceNow Investment

You can expect to gain significant value when your data quality is good enough. Investing in Data Quality always pays off:

  • Less time is wasted due to bad data.
  • Reliable reporting.
  • CMDB can become a value generator instead of a necessary cost item.
  • Automation and even AI can become achievable.
  • Stakeholders will be more engaged when data quality becomes a measurable asset instead of a problematic black box.

“Where there is data smoke, there is business fire.”
Thomas Redman

 

What’s the ROI? In our example about CI Data Quality, it is:

%

Danske Bank
Logo Posti Group
Veolia
Metsä Group
TeliaCygate
Varian

What Customers Say

What’s in it for You?

Data Model

Configuration Managers

As a Configuration Manager you are probably responsible for populating the CMDB, ensuring data quality, managing configuration items (CIs) lifecycle, and validating their relationships.

With Data Content Manager, you can:

 

  • Create case-specific data models without customizing anything
  • Minimize your dependency on the ServiceNow platform & development teams
  • Engage stakeholders in your organization in data quality management activities. DCM helps them do their jobs, too.

    Architects

    Organizations recognize architects’ role in upholding data quality—by harmonizing data strategies with business goals, establishing governance structures, and ensuring data standards.

    For data within ServiceNow, Data Content Manager helps you:

     

    • Foster transparent communication about data quality. Equip your stakeholders with role-centric dashboards, ensuring everyone’s on the same page.
    • Uphold Governance: Consistently enforce your organization’s adherence to desired data models and governance and the Information architecture in Service
    • Stakeholder communication
    Architect
    Architect

    Architects

    Organizations recognize architects’ role in upholding data quality—by harmonizing data strategies with business goals, establishing governance structures, and ensuring data standards.

    For data within ServiceNow, Data Content Manager helps you:

     

    • Foster transparent communication about data quality. Equip your stakeholders with role-centric dashboards, ensuring everyone’s on the same page.
    • Uphold Governance: Consistently enforce your organization’s adherence to desired data models and governance and the Information architecture in Service
    • Stakeholder communication
    Platform Team

    ServiceNow Platform Team

    The ServiceNow platform and development teams usually have their hands full, ensuring the platform performs as planned and developing new capabilities.

    Data Content Manager can benefit these teams immensely:

     

    • It frees up resources since the Platform and Dev teams no longer have to spend time with data quality initiatives.
    • It enables Subject Matter Experts, such as Configuration Managers, to do their jobs independently.

    Leadership

    Navigating data quality often feels like venturing into the unknown: significant investments with unclear returns. How do you pinpoint where to channel your team’s energies or gauge their success?

    Data Content Manager demystifies this by providing reliable insights into the data quality of your ServiceNow Platform:

     

    • You can make informed decisions based on facts and
    • Improve the Return on Investment on your platform.
    Leadership Dashboard
    Leadership Dashboard

    Leadership

    Navigating data quality often feels like venturing into the unknown: significant investments with unclear returns. How do you pinpoint where to channel your team’s energies or gauge their success?

    Data Content Manager demystifies this by providing reliable insights into the data quality of your ServiceNow Platform:

     

    • You can make informed decisions based on facts and
    • Improve the Return on Investment on your platform.

    CSDM

    The Recipe For Success eBook

    Contents:
    • Establish Ownership & Roles
    • Manage Your Scope
    • Choose the Right Tools

    We talk to people about CSDM alignment every day and constantly see organizations struggle with the same things over and over again. We wrote CSDM - The Recipe for Success to share our experiences.

    It gives you hands-on guidance on some of the most important things you must address on your CSDM Journey, regardless of your maturity level.

    CSDM The Recipe for Success eBook

    Get Your Free eBook

    Related Content

    Get Started

    Book a Call with us Now.

     

    Explore how Data Content can enhance the quality of your data in ServiceNow. See how you can accelerate your CSDM journey and improve your CMDB or any data in your platform. All without the need for scripting, additional reports, or customizations.