by Mikko Juola | Aug 30, 2023 | Articles, CSDM
Let’s look at an example where a seemingly ordinary, minor server outage led to a 2 million euro loss. The company is an industrial giant delivering product in large quantities to sales locations. The logistics and timeliness of deliveries are very, very important. A... 
by Pekka Korpi | Aug 16, 2023 | Articles, CMDB, CSDM, Featured
Comprehending the impact of CMDB Data Quality, especially its absence, can be difficult. It is a big problem since poor data quality is often the main reason ITSM systems, like ServiceNow, don’t meet expectations. We are deeply involved with data quality daily. Our... 
by Pekka Korpi | Jul 31, 2023 | Articles, CMDB, CSDM, Featured, Videos
Root Cause & Impact Analysis in ServiceNow is essential, but it is sometimes not clear what you need to have in place to do it. This is especially true for Application Services since they are not self-evident for many ServiceNow users. Ensuring your Application... 
by Pekka Korpi | May 2, 2023 | Articles, CSDM, Featured, Foundation Data, Videos
In this video, Pekka Korpi, CEO of Qualdatrix, and Mikko Juola, Product Owner of Data Content Manager, discuss the importance of Foundation data in ServiceNow and how it can be improved using Data Content Manager. Foundation Data in ServiceNow refers to the critical... 
by Mikko Juola | Feb 2, 2023 | Articles, Asset Management, CSDM, Foundation Data, Integrations
With the Common Service Data Model (CSDM) now recognizing the importance of Foundation Data, we decided to take a fresh look at our article from years ago. We originally published this article in 2019 and updated it a few times because Foundation Data remains... 
by Mikko Juola | Jan 19, 2023 | Articles, CMDB, CSDM
From time to time, we look at some of the out-of-the-box tools that ServiceNow® provides for supporting CSDM alignment and improving data quality on the platform. This time we will look at the CSDM & CMDB Data Foundation Dashboards and their latest version, 2.0....
