by Mikko Juola | May 12, 2023 | Articles, CSDM
Let’s look at an example where a seemingly ordinary, minor server outage led to a 2 million euro loss. The company is an industrial giant delivering product in large quantities to sales locations. The logistics and timeliness of deliveries are very, very important. A... 
by Mikko Juola | May 2, 2023 | Articles, CSDM, Featured, Foundation Data, How To, Videos
In this video, Pekka Korpi, CEO of Qualdatrix, and Mikko Juola, Product Owner of Data Content Manager, discuss the importance of Foundation data in ServiceNow and how it can be improved using Data Content Manager. Foundation Data in ServiceNow refers to the critical... 
by Mikko Juola | Apr 17, 2023 | Product Updates
The DCM version 5.5 was released in early April 2023. This release includes a lot of improvements to the Audit engine and several smaller enhancements to Blueprint Designer, Content Planner, Task creation, and reporting. This release also makes DCM certified against... 
by Mikko Juola | Mar 16, 2023 | Articles, Asset Management, Integrations
The role of the CMDB is more important than ever. At the same time, we continuously see companies struggle with the quality of data in their CMDBs. The data is often outdated and inaccurate, causing processes that rely on the CMDB not to perform as they should. After... 
by Mikko Juola | Jan 19, 2023 | Articles, CMDB, CSDM
From time to time, we look at some of the out-of-the-box tools that ServiceNow® provides for supporting CSDM alignment and improving data quality on the platform. This time we will look at the CSDM & CMDB Data Foundation Dashboards and their latest version, 2.0....
