by Pekka Korpi | Aug 16, 2023 | Articles, CMDB, CSDM, Featured
Comprehending the impact of CMDB Data Quality, especially its absence, can be difficult. It is a big problem since poor data quality is often the main reason ITSM systems, like ServiceNow, don’t meet expectations. We are deeply involved with data quality daily. Our... 
by Pekka Korpi | Jul 31, 2023 | Articles, CMDB, CSDM, Featured, Videos
Root Cause & Impact Analysis in ServiceNow is essential, but it is sometimes not clear what you need to have in place to do it. This is especially true for Application Services since they are not self-evident for many ServiceNow users. Ensuring your Application... 
by Pekka Korpi | Jul 3, 2023 | CMDB, Videos
Staff transitions are an inevitable part of any organization. These include role changes, departmental transfers, or exits for fresh job opportunities or retirement. As the headcount increases, so does the rate of these transitions. This fluidity often results in gaps... 
by Pekka Korpi | Apr 17, 2023 | Articles, CMDB, Featured, Foundation Data
Accurate and reliable data is the backbone of any successful organization. Countless data quality improvement projects are started across organizations since poor data quality can lead to misinformed decisions, wasted resources, and lost opportunities. On the other... 
by Mikko Juola | Feb 22, 2023 | Articles, CMDB
Management support is often mentioned as one of the critical success factors when it comes to any CMDB project or initiative. Genuine commitment from top management may increase the chance of success for the project, but what happens when the project is completed and... 
by Pekka Korpi | Feb 16, 2023 | Articles, CMDB, Customer Stories, Featured
Metsä Group uses Data Content Manager to improve data quality in their CMDB. We had a chance to interview Mika Lindström, the ICT Configuration Development Manager at Metsä Group. Thanks, Mika, for joining us. Metsä Group are an internationally operating frontrunner...
