Assigning an owner is only the beginning. Without regular review, clear requirements, exception handling, and remediation, an owner field provides little evidence that ServiceNow data can be trusted.
At Knowledge26, AI was everywhere. You could hear it in almost every conversation: agents, automation, orchestration, governance, productivity, and the new possibilities ServiceNow customers are starting to explore. The direction is clear, and there is a lot to...
Many CMDB programs report high compliance metrics while operational teams still rely on spreadsheets. The missing link is often the Data Consumer. This article explores why the Consumer–Owner–Provider model only works when consumption defines quality.
Learn how to use Data Content Manager to ensure every workstation in your ServiceNow CMDB is assigned to an active user and covered by a valid contract.
AI and automation in ServiceNow can’t succeed without good CMDB data. This article breaks down five common challenges and shows how to solve them to unlock real business outcomes.
The Consumer-Owner-Provider model clarifies responsibilities related to CMDB (and other) Data Quality Management in ServiceNow. It is easy to understand and powerful when used.
Making CMDB data quality a personal matter that an individual can affect with their own actions can make a world of difference for data quality.
Everything in ServiceNow relates to Users. It is crucially important that your User data is correct and up to date. Read how to improve it.
On February 4th, we hosted a very special session about improving Data Governance in ServiceNow. Mikko and Pekka from Qualdatrix were joined by Mark Bodman, Senior Product Manager for CSDM and CMDB at ServiceNow, to discuss.
We know improving data quality is difficult. Let us show you how to boost your efforts easily and get your organization involved. Book a call with us, and we'll give you a full demo of DCM and explain how to get started.
Data Content Manager will make things easier regardless of if you need to accelerate your CSDM journey, improve your CMDB, or improve any other data in your ServiceNow. It does it without scripting, additional reports, or customizations.
Newly released
A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.