by Mikko Juola | Feb 22, 2023 | Articles, CMDB
Management support is often mentioned as one of the critical success factors when it comes to any CMDB project or initiative. Genuine commitment from top management may increase the chance of success for the project, but what happens when the project is completed and... 
by Pekka Korpi | Feb 16, 2023 | Articles, CMDB, Customer Stories, Featured
Metsä Group uses Data Content Manager to improve data quality in their CMDB. We had a chance to interview Mika Lindström, the ICT Configuration Development Manager at Metsä Group. Thanks, Mika, for joining us. Metsä Group are an internationally operating frontrunner... 
by Mikko Juola | Jan 19, 2023 | Articles, CMDB, CSDM
From time to time, we look at some of the out-of-the-box tools that ServiceNow® provides for supporting CSDM alignment and improving data quality on the platform. This time we will look at the CSDM & CMDB Data Foundation Dashboards and their latest version, 2.0.... 
by Mikko Juola | Jan 11, 2023 | Articles, CMDB, CSDM, Featured
It’s been a while since this article was originally published, so I thought it would be time to update it to reflect changes to the CSDM model and our latest thinking. We published this article first in 2020 when ServiceNow’s Knowledge event included the first... 
by Mikko Juola | Dec 1, 2022 | Articles, CMDB, CSDM, Featured
Getting started with CSDM is easier if you have a simple model for implementation. We think that the 5-Step Model we present here is helpful. It works well with any data model, and it works well with CSDM alignment and the CMDB. Maintaining high Data Quality in CMDB... 
by Mikko Juola | Nov 10, 2022 | Articles, CMDB, Trial Use Case, Use Cases
User records are probably the most important detail of your Foundation Data since everything you do in ServiceNow is related to Users in one way or another. For example, all tasks refer to Users as Customers, Requesters, Callers, or Assignees. Most, if not all,...
