The DCM Blog
Data Quality Increases Your Maturity, Not the Other Way Around
Maturity is not a prerequisite for improving data quality. Data quality is the prerequisite for maturity. This is often misunderstood.
Knowledge26 Reflections: The Real Enterprise AI Challenge Is Trustworthy Data
The organizations that succeed with enterprise AI will not necessarily be the ones with the most AI. They’ll be the ones with the most trustworthy operational data.
Why Ignoring Data Consumers Is a Big Mistake
Many CMDB programs report high compliance metrics while operational teams still rely on spreadsheets. The missing link is often the Data Consumer. This article explores why the Consumer–Owner–Provider model only works when consumption defines quality.
How to Check Valid Users and Contracts for Workstations
Learn how to use Data Content Manager to ensure every workstation in your ServiceNow CMDB is assigned to an active user and covered by a valid contract.
5 Challenges to Address for Better CMDB Data Quality
AI and automation in ServiceNow can’t succeed without good CMDB data. This article breaks down five common challenges and shows how to solve them to unlock real business outcomes.
Implement the Consumer–Owner–Provider Model to Enhance Data Quality in CMDB
The Consumer-Owner-Provider model clarifies responsibilities related to CMDB (and other) Data Quality Management in ServiceNow. It is easy to understand and powerful when used.
How to Make CMDB Data Quality Personal
Making CMDB data quality a personal matter that an individual can affect with their own actions can make a world of difference for data quality.
How To Ensure Workflows Don’t Fail Over User Data
Everything in ServiceNow relates to Users. It is crucially important that your User data is correct and up to date. Read how to improve it.
ServiceNow CSDM: Evolution & CSDM Examples
Read about evolution of the CSDM framework and see practical CSDM examples of Service Portfolio Data Models, based on our experiences.
DCM Explained In 1½ Minutes
We know you’re busy so here’s a quick introduction video to Data Content Manager. Basically a 45 minute demo squeezed into 1½ minutes.,
CSDM 4 vs 5: What’s New, What Endures, and Recommendations
CSDM 5 marks a significant update from CSDM 4. The new version aligns more closely with modern business needs and introduces several enhancements.
Knowledge 2025 Reflections: Data Quality Is No Longer Optional
Reflections from ServiceNow Knowledge 2025: AI took the spotlight, data quality emerged as a critical theme, and CSDM 5 is released.
Video: How to Audit ServiceNow Data Quality
Auditing Data Quality in ServiceNow doesn’t have to be hard. This video shows you how you can run audits easily with Data Content Manager.
Blueprints are the Foundation for Data Quality
Blueprints in DCM are the fundamental building blocks for setting data quality requirements. Everything else follows automatically.
Webinar: How to Engage Your Data Providers
Maintaining and improving data quality is not just the job of one person or team. To succeed, you must involve individuals whose primary role isn’t data quality but whose contributions are essential. However, these contributors often don’t know how to help, even if they’re willing.
This webinar provides a framework and examples for getting Data Providers on board.
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Book a Call with us Now.
We know improving data quality is difficult. Let us show you how to boost your efforts easily and get your organization involved. Book a call with us, and we'll give you a full demo of DCM and explain how to get started.
Data Content Manager will make things easier regardless of if you need to accelerate your CSDM journey, improve your CMDB, or improve any other data in your ServiceNow. It does it without scripting, additional reports, or customizations.
