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CSDM with Incident Management

CSDM with Incident Management

This article describes how CSDM can be used in Incident Management, how the Gift from CSDM lab works and how DCM can help to ensure that required data models are followed.

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Connecting Discovery Data with CSDM

Connecting Discovery Data with CSDM

“You cannot have a successful CMDB implementation without discovery tools” could be a quote from several articles describing the success factors for a CMDB initiative. But how do these technical components relate to more abstract entities such as Business Applications and Services or Users and Groups responsible for maintaining them?

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DCM R4.2 Published

DCM R4.2 Published

DCM R4.2 is a minor release focusing on optimizing audits. Changes have been made to ensure that bigger audit runs do not interfere with the rest of the platform.

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The CSDM Content Pack Available Now

The CSDM Content Pack Available Now

Dreaming of a perfect CMDB? Make it happen with the Common Service Data Model (by ServiceNow) and Data Content Manager. Use the CSDM content pack to fast-track your scope definition and responsibilities and use the pre-defined data model templates to get started with...

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DCM R4.1 is Now Available!

DCM R4.1 is Now Available!

DCM R4.1 includes one very good addition to the audit, that being the “field level audit”. Another great enhancement for managing and auditing the blueprints is the addition of “data domains”. These data domains and tiers are used to group and manage blueprints and audit results.

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The Practical Data Model for CMDB

The Practical Data Model for CMDB

"The Practical Data Model for CMDB (PDMC) is a common information model for IT service management CMDB solutions created by Justin Group Oy. The first public version of the PDMC was published in December 2019 under a creative commons license." Justin Group Oy The...

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JustinLabs Becomes Premier ServiceNow Partner

JustinLabs Becomes Premier ServiceNow Partner

Due to our recent go-to-market success, ServiceNow has awarded us with the “Premier Technology Partner” status. This proves that not only our fantastic customers but also ServiceNow has big trust in our data management solution, the Data Content Manager.

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Common Service Data Model – Stand up and Walk

Common Service Data Model – Stand up and Walk

In my previous blog, I discussed about learning to crawl according to the ServiceNow’s Common Service Data Model white paper version 2, published in October 2019. Now it’s time to stand up and walk. In the crawl phase, the model only focused on Business Applications...

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Data Content Manager R4 is Now Available

Data Content Manager R4 is Now Available

DCM R4 introduces a new concept of “unique audit message” which represents a unique version of possibly multiple audit messages related to the same data. And this unique message together with “blueprint elements” that were introduced in R3.3 will lay a foundation for “remediation workspace” which is the other main addition to DCM in release 4.0.

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Importance of Foundation Data

Importance of Foundation Data

In this story, I will show you a simple data model for user data and give examples of different use cases that could fail due to issues in foundation data. In the end, I will also tell you what can be done to prevent such issues.

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How do You Audit Your Data?

How do You Audit Your Data?

With DCM Audit you can audit actual data in your ServiceNow instance. Audit functionality reports data compliancy against the planned blueprints and helps you to identify any deviations & fix the data issues.

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Does Bad ITSM Data Make for Bad Experiences and Bad Bots?

Does Bad ITSM Data Make for Bad Experiences and Bad Bots?

Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies – in particular artificial intelligence (AI) and smart automation.

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Defining Data Ownership

Defining Data Ownership

In one of the previous posts we briefly described “5 steps for better data quality” and in this article I’m going to dig in to the second step “Secure ownership” in more detail.

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Data Content Manager R3.0 is out now

Data Content Manager R3.0 is out now

DCM R3.0 is a major release focusing on improving Data Content Planner capabilities including improved UI and improved data loading and searching capabilities. This release also includes several smaller enhancements and fixes to Blueprint Designer and Audit...

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DCM Video: Your Business is Our Top Priority

DCM Video: Your Business is Our Top Priority

Business depends on the business value chain. The business value chain depends on business data. Business data must be consistent and structured to create value. That is why data is your top priority.

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Data Content Manager Certified for Kingston

Data Content Manager Certified for Kingston

DCM version 2.1 is now certified and available in ServiceNow Store. This release doesn't include any new features, but makes the application available for instances already upgraded to Kingston release.  

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