The DCM Blog
Advice and information about the Common Service Data Model and other Data Content Manager Use Cases.
LET'S LOOK AT HOW DCM HELPS IMPROVE YOUR DATA QUALITY.
Featured Articles
How to Check Valid Users and Contracts for Workstations
Here is a very simple, but powerful example with Data Content Manager to check that your workstations are assigned to valid users and have valid contracts.
DCM R5.3 Released
DCM 5.3 version was released in early September 2022. This release focuses on improving audit messages and optimizing the audit performance among many other smaller enhancements.
How to Make CMDB Data Quality Personal
Making CMDB data quality a personal matter that an individual can affect with their own actions can make a world of difference for data quality.
How Telia Cygate Ensures its Customers’ Data Quality with DCM
Read how Nordic Managed Service Provider Telia Cygate uses Data Content Manager to ensure customer data quality on ServiceNow.
Gartner on CMDB Data Quality
We always talk about the importance of CMDB Data Quality and we’re happy to see that our thinking seems to be aligned with what Gartner is saying.
How CMDB Supports Regulatory Compliance at Danske Bank
The increase in data transparency and ease of data management to maintain regulatory compliance was the primary driver for DCM at Danske Bank.
5 Steps to Get Business Applications Under Control
Business Applications is one of the most important CIs in your CMDB and one of the most logical places to start your CSDM alignment. So how do you get them under control?
DCM 5.2 Released
The 5.2 version of Data Content Manager was released in April 2022. It was a minor release with lots of small enhancements to Blueprint Designer and improvements to audit logic.
Are You Sure Your Business Application Owners are Still There?
People change roles, leave for other jobs, or retirement. This can often leave your CMDB incomplete, and Business Applications without active owners. See how to tackle the problem.
Happy to Crawl with CSDM Data Foundations Dashboard?
Let’s compare CSDM Data Foundations Dashboard and Data Content Manager to see if you can know for sure if you’re already Crawling with CSDM
ServiceNow CSDM: Evolution & CSDM Examples
Read about evolution of the CSDM framework and see practical CSDM examples of Service Portfolio Data Models, based on our experiences.
The Best Way to Find Duplicate CI Relationships
The easiest way to find duplicate CI relationships in ServiceNow is using Data Content Manager. No scripting or elevated user rights required.
CSDM 4.0 Webinar Companion
A recap and resource list for the CSDM 4.0 Examples for a Data Driven Portal Webinar.
Webinar: CSDM 4.0 Examples for a Data-Driven Portal
This webinar will explain what you need to have in place to fully utilize the Service Portfolio Management capabilities available in the ServiceNow Rome release. We will talk about Services and Offerings and how to make sure your Portal of choice is data-driven and dynamically functioning.
How Valio Improved Business Application Data in 2 Months
We spoke to Juho Kuoppala, who runs the Service Management Office at Valio. Valio deployed Data Content Manager and significantly improved their Business Application Data Quality in just two months.
What’s New in DCM 5.0
DCM v5.0 includes more dynamic data modeling and interactive reporting. Do more with a blueprint and stop customizing data quality reports.
Data Content Manager & Out-of-the-Box Tools
What’s the difference between Data Content Manager and Out-of-the-Box tools such as CMDB Health or the CSDM Data Foundation Dashboard?
Importance of Foundation Data with Examples
In this article, I will show you a simple data model for user data and give examples of different use cases that could fail due to issues in foundation data. I will also tell you what you can do to prevent such issues.
How to Establish Ownership in Your CMDB
Ownership is key to success. Let’s take a look at how you can establish ownership in your CMDB using the Consumer-Owner-Provider model.
When is the Right Time for DCM?
When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now.
How to Avoid a 2 Million Euro Incident
Example from real life: A seemingly regular and insignificant server failure escalated into a Major Incident. The difference between believing and knowing your data is good was worth 2 Million Euros.
iTSM Group and Qualdatrix join Forces on Data Content Manager
The internationally active management consultancy iTSM Group and Qualdatrix join forces on Data Content Manager. Both companies are ServiceNow partners helping ServiceNow customers to digitalize their core activities.
DCM v4.5 Released
We released the latest version 4.5 of Data Content Manager on the last day of 2020. It is a a minor release focusing on usability enhancements and new Dashboards.
Data Content Manager Moves to Qualdatrix
Data Content Manager is a product originally developed by the Justin Group. After a lot of nurturing within Justin, DCM will now embark on a journey of its own in Qualdatrix Ltd.
CSDM 3.0 Webinar Series – Thoughts & Learnings
Some afterthoughts from a series of 3 popular webinars on CSDM 3.0 and Data Content Manager – where to next in your CSDM journey?
5 Steps to Better Data Quality (Especially in CMDB)
Find it difficult to get started with CMDB data improvements? Too much or too hard to handle? Here’s 5 Steps to Better Data Quality.
CSDM 3.0 – Flying with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0, Flying with DCM and the Future.
Available On-Demand!
CSDM 3.0 – Walk and Run with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and Walking & Running with DCM.
Now Available On-Demand
CSDM 3.0 – Crawling with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and getting it off the ground with DCM.
Now Available On-Demand!
Data Content Manager Certified for ServiceNow Paris
Data Content Manager has been certified for ServiceNow Paris. Read this for details.
CSDM Compliance Made Easy
Are you planning to implement CSDM, but not sure where to start or if you are already finished?
CSDM with Incident Management
This article describes how CSDM can be used in Incident Management, how the Gift from CSDM lab works and how DCM can help to ensure that required data models are followed.
DCM R4.3 Published
DCM blueprints now support local languages.
Connecting Discovery Data with CSDM
“You cannot have a successful CMDB implementation without discovery tools” could be a quote from several articles describing the success factors for a CMDB initiative. But how do these technical components relate to more abstract entities such as Business Applications and Services or Users and Groups responsible for maintaining them?
DCM R4.2 Published
DCM R4.2 is a minor release focusing on optimizing audits. Changes have been made to ensure that bigger audit runs do not interfere with the rest of the platform.
DCM R4.1 is Now Available!
DCM R4.1 includes one very good addition to the audit, that being the ?field level audit?. Another great enhancement for managing and auditing the blueprints is the addition of ?data domains?. These data domains and tiers are used to group and manage blueprints and audit results.
Common Service Data Model – Stand up and Walk
In my previous blog, I discussed about learning to crawl according to the ServiceNow's Common Service Data Model white paper version 2, published in October 2019. Now it's time to stand up and walk. In the crawl phase, the model only focused on Business Applications...
Common Service Data Model – Learning to Crawl
This blog talks briefly about the CSDM Crawl phase in ServiceNow’s Common Service Data Model v2.
Audit Alert Correlations – Unique Audit Messages
By installing the Data Content Manager (DCM) application into your ServiceNow environment, you can audit your service data against best practice blueprints or blueprints you have created yourself. Read here how.
Data Content Manager R4 is Now Available
DCM R4 introduces a new concept of ?unique audit message? which represents a unique version of possibly multiple audit messages related to the same data. And this unique message together with ?blueprint elements? that were introduced in R3.3 will lay a foundation for ?remediation workspace? which is the other main addition to DCM in release 4.0.
How do You Audit Your Data?
With DCM Audit you can audit actual data in your ServiceNow instance. Audit functionality reports data compliancy against the planned blueprints and helps you to identify any deviations & fix the data issues.
What Are Blueprint Elements?
Data Content Manager can be used to define data models to be used in ServiceNow. Those data models are also called ?Blueprints?
ServiceNow CSDM Updated & Example of an Actual Service Portfolio Data Model
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
Three Perspectives to Common Services Data Model
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
7 Most Common Data Quality Management Issues in ITSM
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
ServiceNow Released “Common Services Data Model”
ServiceNow has finally released their view on the “common services data model”.
Does Bad ITSM Data Make for Bad Experiences and Bad Bots?
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies ? in particular artificial intelligence (AI) and smart automation.
We Blame Bad ITSM Tools but Is the Real Issue in Our Data?
There?s a lot of blame being thrown around ? to explain why ITSM-tool customer ambitions and expectations haven?t been met ? but are we collectively missing something by blaming the tool?
