The DCM Blog
We spoke to Juho Kuoppala, who runs the Service Management Office at Valio. Valio deployed Data Content Manager and significantly improved their Business Application Data Quality in just two months.
DCM v5.0 includes more dynamic data modeling and interactive reporting. Do more with a blueprint and stop customizing data quality reports.
What’s the difference between Data Content Manager and Out-of-the-Box tools such as CMDB Health or the CSDM Data Foundation Dashboard?
In this article, I will show you a simple data model for user data and give examples of different use cases that could fail due to issues in foundation data. I will also tell you what you can do to prevent such issues.
Ownership is key to success. Let’s take a look at how you can establish ownership in your CMDB using the Consumer-Owner-Provider model.
When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now.
Example from real life: A seemingly regular and insignificant server failure escalated into a Major Incident. The difference between believing and knowing your data is good was worth 2 Million Euros.
The internationally active management consultancy iTSM Group and Qualdatrix join forces on Data Content Manager. Both companies are ServiceNow partners helping ServiceNow customers to digitalize their core activities.
Read about evolution of the CSDM framework and see practical CSDM examples of Service Portfolio Data Models, based on our experiences.
We released the latest version 4.5 of Data Content Manager on the last day of 2020. It is a a minor release focusing on usability enhancements and new Dashboards.
Data Content Manager is a product originally developed by the Justin Group. After a lot of nurturing within Justin, DCM will now embark on a journey of its own in Qualdatrix Ltd.
Some afterthoughts from a series of 3 popular webinars on CSDM 3.0 and Data Content Manager – where to next in your CSDM journey?
Find it difficult to get started with CMDB data improvements? Too much or too hard to handle? Here’s 5 Steps to Better Data Quality.
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0, Flying with DCM and the Future.
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and Walking & Running with DCM.
Now Available On-Demand
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and getting it off the ground with DCM.
Now Available On-Demand!
Data Content Manager has been certified for ServiceNow Paris. Read this for details.
Are you planning to implement CSDM, but not sure where to start or if you are already finished?
This article describes how CSDM can be used in Incident Management, how the Gift from CSDM lab works and how DCM can help to ensure that required data models are followed.
DCM blueprints now support local languages.
?You cannot have a successful CMDB implementation without discovery tools? could be a quote from several articles describing the success factors for a CMDB initiative. But how do these technical components relate to more abstract entities such as Business Applications and Services or Users and Groups responsible for maintaining them?
DCM R4.2 is a minor release focusing on optimizing audits. Changes have been made to ensure that bigger audit runs do not interfere with the rest of the platform.
Data Content Manager in Action The Practical Data Model for CMDB (PDMC) is a common information model for IT service management CMDB solutions created by Justin Group Oy. The first public version of the PDMC was published in December 2019 under a creative commons...
DCM R4.1 includes one very good addition to the audit, that being the ?field level audit?. Another great enhancement for managing and auditing the blueprints is the addition of ?data domains?. These data domains and tiers are used to group and manage blueprints and audit results.
This Webinar explains what the Common Service Data Model (CSDM) is, why it is important to every ServiceNow user and how to implement the model in phases using the Data Content Manager application.
In my previous blog, I discussed about learning to crawl according to the ServiceNow's Common Service Data Model white paper version 2, published in October 2019. Now it's time to stand up and walk. In the crawl phase, the model only focused on Business Applications...
This blog talks briefly about the CSDM Crawl phase in ServiceNow’s Common Service Data Model v2.
By installing the Data Content Manager (DCM) application into your ServiceNow environment, you can audit your service data against best practice blueprints or blueprints you have created yourself. Read here how.
DCM R4 introduces a new concept of ?unique audit message? which represents a unique version of possibly multiple audit messages related to the same data. And this unique message together with ?blueprint elements? that were introduced in R3.3 will lay a foundation for ?remediation workspace? which is the other main addition to DCM in release 4.0.
With DCM Audit you can audit actual data in your ServiceNow instance. Audit functionality reports data compliancy against the planned blueprints and helps you to identify any deviations & fix the data issues.
Open letter from Justin’s CEO to all Service Providers around the world.
Data Content Manager can be used to define data models to be used in ServiceNow. Those data models are also called ?Blueprints?
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
We had our first DCM webinar together with ServiceNow on February 12th 2019 and now the webinar is also available as on-demand recording.
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
ServiceNow has finally released their view on the “common services data model”.
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies ? in particular artificial intelligence (AI) and smart automation.
How to improve service data quality with 3 simple steps on ServiceNow platform.
There?s a lot of blame being thrown around ? to explain why ITSM-tool customer ambitions and expectations haven?t been met ? but are we collectively missing something by blaming the tool?
In one of the previous posts we briefly described ?5 steps for better data quality? and in this article I?m going to dig in to the second step ?Secure ownership? in more detail.
Business depends on the business value chain. The business value chain depends on business data. Business data must be consistent and structured to create value. That is why data is your top priority.
In this video we will explain what the Available Classes are and how to set them up for the Blueprint Designer in Data Content Manager.
How to audit our ServiceNow data against visual data model blueprints? This video will show you how in just one minute.
In this video we show you the difference between creating an Application CI with multiple relationships using out-of-the-box forms and views on the left side and Data Content Planner on the right.
This video is an introduction to Data Content Manager’s Blueprint Designer. It discusses how and why to use blueprints in the first place and how the Blueprint Designer works.
How to audit our ServiceNow data against visual data model blueprints? In this video we will show you how to do it in three simple steps.