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CSDM with Incident Management
This article describes how CSDM can be used in Incident Management, how the Gift from CSDM lab works and how DCM can help to ensure that required data models are followed.
DCM R4.3 Published
DCM blueprints now support local languages.
Connecting Discovery Data with CSDM
“You cannot have a successful CMDB implementation without discovery tools” could be a quote from several articles describing the success factors for a CMDB initiative. But how do these technical components relate to more abstract entities such as Business Applications and Services or Users and Groups responsible for maintaining them?
DCM R4.2 Published
DCM R4.2 is a minor release focusing on optimizing audits. Changes have been made to ensure that bigger audit runs do not interfere with the rest of the platform.
DCM Video: Create a DCM Blueprint from PDMC Data Model Template
Data Content Manager in Action The Practical Data Model for CMDB (PDMC) is a common information model for IT service management CMDB solutions created by Justin Group Oy. The first public version of the PDMC was published in December 2019 under a creative commons...
The CSDM Content Pack Available Now
Dreaming of a perfect CMDB? Make it happen with the Common Service Data Model (by ServiceNow) and Data Content Manager. Use the CSDM content pack to fast-track your scope definition and responsibilities and use the pre-defined data model templates to get started with...
DCM R4.1 is Now Available!
DCM R4.1 includes one very good addition to the audit, that being the “field level audit”. Another great enhancement for managing and auditing the blueprints is the addition of “data domains”. These data domains and tiers are used to group and manage blueprints and audit results.
The Practical Data Model for CMDB
"The Practical Data Model for CMDB (PDMC) is a common information model for IT service management CMDB solutions created by Justin Group Oy. The first public version of the PDMC was published in December 2019 under a creative commons license." Justin Group Oy The...
JustinLabs Becomes Premier ServiceNow Partner
Due to our recent go-to-market success, ServiceNow has awarded us with the “Premier Technology Partner” status. This proves that not only our fantastic customers but also ServiceNow has big trust in our data management solution, the Data Content Manager.
On-Demand Webinar: Accelerate your CSDM Implementation with DCM
This Webinar explains what the Common Service Data Model (CSDM) is, why it is important to every ServiceNow user and how to implement the model in phases using the Data Content Manager application.
Common Service Data Model – Stand up and Walk
In my previous blog, I discussed about learning to crawl according to the ServiceNow’s Common Service Data Model white paper version 2, published in October 2019. Now it’s time to stand up and walk. In the crawl phase, the model only focused on Business Applications...
Common Service Data Model – Learning to Crawl
This blog talks briefly about learning to crawl with ServiceNow’s Common Service Data Model v2.
Audit Alert Correlations – Unique Audit Messages
By installing the Data Content Manager (DCM) application into your ServiceNow environment, you can audit your service data against best practice blueprints or blueprints you have created yourself. Read here how.
Data Content Manager R4 is Now Available
DCM R4 introduces a new concept of “unique audit message” which represents a unique version of possibly multiple audit messages related to the same data. And this unique message together with “blueprint elements” that were introduced in R3.3 will lay a foundation for “remediation workspace” which is the other main addition to DCM in release 4.0.
Importance of Foundation Data
In this story, I will show you a simple data model for user data and give examples of different use cases that could fail due to issues in foundation data. In the end, I will also tell you what can be done to prevent such issues.
How do You Audit Your Data?
With DCM Audit you can audit actual data in your ServiceNow instance. Audit functionality reports data compliancy against the planned blueprints and helps you to identify any deviations & fix the data issues.
Dear Mrs./Mr. IT Service Provider
Open letter from Justin’s CEO to all Service Providers around the world.
What Are Blueprint Elements?
Data Content Manager can be used to define data models to be used in ServiceNow. Those data models are also called “Blueprints“
ServiceNow CSDM Updated & Example of an Actual Service Portfolio Data Model
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
DCM Webinar Now Available On-Demand
We had our first DCM webinar together with ServiceNow on February 12th 2019 and now the webinar is also available as on-demand recording.
Data Content Manager R3.2 is Now Available
DCM R3.2 is focusing on searching and filtering audit results + enhancements to Data Content Planner on using existing data and field plans.
Three Perspectives to Common Services Data Model
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
7 Most Common Data Quality Management Issues in ITSM
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
ServiceNow Released “Common Services Data Model”
ServiceNow has finally released their view on the “common services data model”.
Does Bad ITSM Data Make for Bad Experiences and Bad Bots?
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies – in particular artificial intelligence (AI) and smart automation.
DCM Video: 3 steps for better service data quality
How to improve service data quality with 3 simple steps on ServiceNow platform.
Data Content Manager R3.1 is Now Available
DCM R3.1 is a minor release with some big new features.
We Blame “Bad” ITSM Tools but Is the Real Issue Hidden in Our Data?
There’s a lot of blame being thrown around – to explain why ITSM-tool customer ambitions and expectations haven’t been met – but are we collectively missing something by blaming the tool?
Defining Data Ownership
In one of the previous posts we briefly described “5 steps for better data quality” and in this article I’m going to dig in to the second step “Secure ownership” in more detail.
5 Steps to Better Data Quality (Especially in CMDB)
Find it difficult to get started with CMDB data improvements? Too much or too hard to handle? Here’s 5 Steps to Bette Data Quality.
Data Content Manager R3.0 is out now
DCM R3.0 is a major release focusing on improving Data Content Planner capabilities including improved UI and improved data loading and searching capabilities. This release also includes several smaller enhancements and fixes to Blueprint Designer and Audit...
Data Content Manager Certified for London
Data Content Manager application is now available and certified for London release also!
JustinLabs Announces a Strategic Partnership With Unifii to Improve Data Quality for UK ServiceNow Customers
ESPOO, Finland and LONDON, England, August 15, 2018 – JustIn Labs and UK-based Unifii Ltd, a certified ServiceNow partner, today announced a partnership agreement related to Justin Labs’ Data Content Manager (DCM) application. Read more from the Press...
DCM Video: Your Business is Our Top Priority
Business depends on the business value chain. The business value chain depends on business data. Business data must be consistent and structured to create value. That is why data is your top priority.
Data Content Manager Certified for Kingston
DCM version 2.1 is now certified and available in ServiceNow Store. This release doesn't include any new features, but makes the application available for instances already upgraded to Kingston release.
DCM Video: How to Set Up Available Classes for Blueprint Designer in Data Content Manager
In this video we will explain what the Available Classes are and how to set them up for the Blueprint Designer in Data Content Manager.
DCM Video: Fast Track Data Audit on ServiceNow in Just 1 Minute
How to audit our ServiceNow data against visual data model blueprints? This video will show you how in just one minute.
DCM Videos: 4x Faster and Error Free Data Management on ServiceNow
In this video we show you the difference between creating an Application CI with multiple relationships using out-of-the-box forms and views on the left side and Data Content Planner on the right.
DCM Video: Introduction to Blueprint Designer
This video is an introduction to Data Content Manager’s Blueprint Designer. It discusses how and why to use blueprints in the first place and how the Blueprint Designer works.
DCM now publicly available in ServiceNow Store
Data Content Manager application version 2.0 has been certified and published into ServiceNow Store.
DCM Video: Fast Track Data Audit for ServiceNow
How to audit our ServiceNow data against visual data model blueprints? In this video we will show you how to do it in three simple steps.