The DCM Blog
Importance of Foundation Data with Examples
In this article, I will show you a simple data model for user data and give examples of different use cases that could fail due to issues in foundation data. I will also tell you what you can do to prevent such issues.
How to Establish Ownership in Your CMDB
Ownership is key to success. Let’s take a look at how you can establish ownership in your CMDB using the Consumer-Owner-Provider model.
When is the Right Time for DCM?
When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now.
How to Avoid a 2 Million Euro Incident
Example from real life: A seemingly regular and insignificant server failure escalated into a Major Incident. The difference between believing and knowing your data is good was worth 2 Million Euros.
iTSM Group and Qualdatrix join Forces on Data Content Manager
The internationally active management consultancy iTSM Group and Qualdatrix join forces on Data Content Manager. Both companies are ServiceNow partners helping ServiceNow customers to digitalize their core activities.
ServiceNow CSDM: Evolution & CSDM Examples
Read about evolution of the CSDM framework and see practical CSDM examples of Service Portfolio Data Models, based on our experiences.
DCM v4.5 Released
We released the latest version 4.5 of Data Content Manager on the last day of 2020. It is a a minor release focusing on usability enhancements and new Dashboards.
Data Content Manager Moves to Qualdatrix
Data Content Manager is a product originally developed by the Justin Group. After a lot of nurturing within Justin, DCM will now embark on a journey of its own in Qualdatrix Ltd.
CSDM 3.0 Webinar Series – Thoughts & Learnings
Some afterthoughts from a series of 3 popular webinars on CSDM 3.0 and Data Content Manager – where to next in your CSDM journey?
5 Steps to Better Data Quality (Especially in CMDB)
Find it difficult to get started with CMDB data improvements? Too much or too hard to handle? Here’s 5 Steps to Better Data Quality.
CSDM 3.0 – Flying with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0, Flying with DCM and the Future.
Available On-Demand!
CSDM 3.0 – Walk and Run with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and Walking & Running with DCM.
Now Available On-Demand
CSDM 3.0 – Crawling with DCM
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and getting it off the ground with DCM.
Now Available On-Demand!
Data Content Manager Certified for ServiceNow Paris
Data Content Manager has been certified for ServiceNow Paris. Read this for details.
CSDM Compliance Made Easy
Are you planning to implement CSDM, but not sure where to start or if you are already finished?
CSDM with Incident Management
This article describes how CSDM can be used in Incident Management, how the Gift from CSDM lab works and how DCM can help to ensure that required data models are followed.
DCM R4.3 Published
DCM blueprints now support local languages.
Connecting Discovery Data with CSDM
?You cannot have a successful CMDB implementation without discovery tools? could be a quote from several articles describing the success factors for a CMDB initiative. But how do these technical components relate to more abstract entities such as Business Applications and Services or Users and Groups responsible for maintaining them?
DCM R4.2 Published
DCM R4.2 is a minor release focusing on optimizing audits. Changes have been made to ensure that bigger audit runs do not interfere with the rest of the platform.
Create a DCM Blueprint from a PDMC Data Model Template
Data Content Manager in Action The Practical Data Model for CMDB (PDMC) is a common information model for IT service management CMDB solutions created by Justin Group Oy. The first public version of the PDMC was published in December 2019 under a creative commons...
DCM R4.1 is Now Available!
DCM R4.1 includes one very good addition to the audit, that being the ?field level audit?. Another great enhancement for managing and auditing the blueprints is the addition of ?data domains?. These data domains and tiers are used to group and manage blueprints and audit results.
Webinar: Accelerate your CSDM Implementation with DCM
This Webinar explains what the Common Service Data Model (CSDM) is, why it is important to every ServiceNow user and how to implement the model in phases using the Data Content Manager application.
Common Service Data Model – Stand up and Walk
In my previous blog, I discussed about learning to crawl according to the ServiceNow's Common Service Data Model white paper version 2, published in October 2019. Now it's time to stand up and walk. In the crawl phase, the model only focused on Business Applications...
Common Service Data Model – Learning to Crawl
This blog talks briefly about the CSDM Crawl phase in ServiceNow’s Common Service Data Model v2.
Audit Alert Correlations – Unique Audit Messages
By installing the Data Content Manager (DCM) application into your ServiceNow environment, you can audit your service data against best practice blueprints or blueprints you have created yourself. Read here how.
Data Content Manager R4 is Now Available
DCM R4 introduces a new concept of ?unique audit message? which represents a unique version of possibly multiple audit messages related to the same data. And this unique message together with ?blueprint elements? that were introduced in R3.3 will lay a foundation for ?remediation workspace? which is the other main addition to DCM in release 4.0.
How do You Audit Your Data?
With DCM Audit you can audit actual data in your ServiceNow instance. Audit functionality reports data compliancy against the planned blueprints and helps you to identify any deviations & fix the data issues.
Dear Mrs./Mr. IT Service Provider
Open letter from Justin’s CEO to all Service Providers around the world.
What Are Blueprint Elements?
Data Content Manager can be used to define data models to be used in ServiceNow. Those data models are also called ?Blueprints?
ServiceNow CSDM Updated & Example of an Actual Service Portfolio Data Model
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
DCM Webinar Now Available On-Demand
We had our first DCM webinar together with ServiceNow on February 12th 2019 and now the webinar is also available as on-demand recording.
Three Perspectives to Common Services Data Model
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
7 Most Common Data Quality Management Issues in ITSM
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
ServiceNow Released “Common Services Data Model”
ServiceNow has finally released their view on the “common services data model”.
Does Bad ITSM Data Make for Bad Experiences and Bad Bots?
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies ? in particular artificial intelligence (AI) and smart automation.
Video: 3 Steps for Better Service Data Quality
How to improve service data quality with 3 simple steps on ServiceNow platform.
We Blame Bad ITSM Tools but Is the Real Issue in Our Data?
There?s a lot of blame being thrown around ? to explain why ITSM-tool customer ambitions and expectations haven?t been met ? but are we collectively missing something by blaming the tool?
Defining Data Ownership
In one of the previous posts we briefly described ?5 steps for better data quality? and in this article I?m going to dig in to the second step ?Secure ownership? in more detail.
DCM Video: Your Business is Our Top Priority
Business depends on the business value chain. The business value chain depends on business data. Business data must be consistent and structured to create value. That is why data is your top priority.
Video: How to Set Up Available Classes for Blueprint Designer
In this video we will explain what the Available Classes are and how to set them up for the Blueprint Designer in Data Content Manager.
Video: Fast Track Data Audit on ServiceNow in Just 1 Minute
How to audit our ServiceNow data against visual data model blueprints? This video will show you how in just one minute.
Video: 4x Faster and Error Free Data Management on ServiceNow
In this video we show you the difference between creating an Application CI with multiple relationships using out-of-the-box forms and views on the left side and Data Content Planner on the right.
Video: Introduction to Blueprint Designer
This video is an introduction to Data Content Manager’s Blueprint Designer. It discusses how and why to use blueprints in the first place and how the Blueprint Designer works.
Video: Fast Track Data Audit for ServiceNow
How to audit our ServiceNow data against visual data model blueprints? In this video we will show you how to do it in three simple steps.