by Mikko Juola | Nov 10, 2026 | Articles, CSDM
ServiceNow published the Common Service Data Model over seven years ago. Ever since, the ServiceNow community has been craving for CSDM examples and more details on how to implement the model in the real world. In February 2019, I authored a blog post that analyzed... 
by Mikko Juola | Apr 2, 2026 | Uncategorized
Data Certification Data Certification was the main topic of the 6.4 release. We’ve covered that on a different post and in an Open House event we held in January. You can check the post and the Open House recording from below: Product Update: Data Certification... 
by Mikko Juola | Feb 2, 2026 | Product Updates
Organizations rely on data more than ever. How to ensure that the data is accurate, complete, and valid? The new, entirely blueprint-driven Data Certification feature in the DCM Data Quality Workspace helps to tackle this challenge. The first version of the Data... 
by Mikko Juola | Oct 8, 2025 | Articles, CMDB, How To, Trial Use Case
Keeping track of thousands of workstations across your organization isn’t just about inventory. It’s about security, compliance, and cost control. Over time, users leave, devices move, and contracts expire. Without clear visibility, organizations risk having... 
by Mikko Juola | Sep 25, 2025 | Articles, CMDB, CSDM, Featured
Understanding the impact of CMDB data quality—and the cost of its absence—isn’t always easy. But it’s critical. Poor data quality can be the number one reason ServiceNow underperforms. Now, with the advent of AI everything, the problem is becoming very visible. AI...
