How to Avoid a 2 Million Euro Incident

How to Avoid a 2 Million Euro Incident

Let’s look at an example where a seemingly ordinary, minor server outage led to a 2 million euro loss. The company is an industrial giant delivering product in large quantities to sales locations. The logistics and timeliness of deliveries are very, very important. A...
How to Establish Ownership in Your CMDB

How to Establish Ownership in Your CMDB

Management support is often mentioned as one of the critical success factors when it comes to any CMDB project or initiative. Genuine commitment from top management may increase the chance of success for the project, but what happens when the project is completed and...
Do You Know if You’re Crawling or Walking?

Do You Know if You’re Crawling or Walking?

From time to time, we look at some of the out-of-the-box tools that ServiceNow® provides for supporting CSDM alignment and improving data quality on the platform. This time we will look at the CSDM & CMDB Data Foundation Dashboards and their latest version, 2.0....