Discover How to Simplify CSDM Compliance

Discover How to Simplify CSDM Compliance

Since you’re reading this, you probably already know that CSDM, or the Common Services Data Model, is a reference data model provided by ServiceNow for arranging your data in the CMDB. You need to align to this data model to get the most out of your platform now...
How to Avoid a 2 Million Euro Incident

How to Avoid a 2 Million Euro Incident

Let’s look at an example where a seemingly ordinary, minor server outage led to a 2 million euro loss. The company is an industrial giant delivering product in large quantities to sales locations. The logistics and timeliness of deliveries are very, very important. A...
How to Establish Ownership in Your CMDB

How to Establish Ownership in Your CMDB

Management support is often mentioned as one of the critical success factors when it comes to any CMDB project or initiative. Genuine commitment from top management may increase the chance of success for the project, but what happens when the project is completed and...