What’s New in DCM 5.0

What’s New in DCM 5.0

DCM 5.0 is a major release with impressive new capabilities related to dynamic data modeling and interactive reporting. You can now do more with a single blueprint version and stop creating any custom data quality reports. In this post, I’ll shortly introduce new...
How to Establish Ownership in Your CMDB

How to Establish Ownership in Your CMDB

Management support is often mentioned as one of the key success factors when it comes to any CMDB project or initiative. True commitment from top management may increase the chance of success for in the project, but what happens when the project is complete and the...
How to Avoid a 2 Million Euro Incident

How to Avoid a 2 Million Euro Incident

CompanyX experienced a server failure that ended up costing them over 2 million euros. How could this happen? With all the bells and whistles in place and a well-managed CMDB, a seemingly regular incident escalated into a Major Incident. Consequently, data quality and...
ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow published the Common Service Data Model roughly two years ago. Ever since the ServiceNow community has been craving for CSDM examples and more details on how to implement the model in the real world. In February 2019, I wrote a blog post discussing the...