by Mikko Juola | Mar 16, 2023 | Articles, Asset Management, Integrations
The role of the CMDB is more important than ever. At the same time, we continuously see companies struggle with the quality of data in their CMDBs. The data is often outdated and inaccurate, causing processes that rely on the CMDB not to perform as they should. After... 
by Mikko Juola | Feb 22, 2023 | Articles, CMDB
Management support is often mentioned as one of the critical success factors when it comes to any CMDB project or initiative. Genuine commitment from top management may increase the chance of success for the project, but what happens when the project is completed and... 
by Mikko Juola | Feb 2, 2023 | Articles, Asset Management, CSDM, Featured, Integrations
With the Common Service Data Model (CSDM) now recognizing the importance of Foundation Data, we decided to take a fresh look at our article from years ago. We originally published this article in 2019 and updated it a few times because Foundation Data remains... 
by Mikko Juola | Jan 19, 2023 | Articles, CMDB, CSDM
From time to time, we look at some of the out-of-the-box tools that ServiceNow® provides for supporting CSDM alignment and improving data quality on the platform. This time we will look at the CSDM & CMDB Data Foundation Dashboards and their latest version, 2.0.... 
by Mikko Juola | Jan 11, 2023 | Articles, CMDB, CSDM, Featured
It’s been a while since this article was originally published, so I thought it would be time to update it to reflect changes to the CSDM model and our latest thinking. We published this article first in 2020 when ServiceNow’s Knowledge event included the first...
