Support & Frequently Asked Questions
Support
We are committed to making your experience with Data Content Manager a success! If you have any questions or concerns, you are always welcome to get in touch with us using the form below, or by opening a Support Ticket from our Knowledge Base. We encourage you to check out our online resources first:
If you’re a DCM user or on a Free Trial, look to our Knowledge Base for detailed instructions. You can also open support tickets here.
See if your question is answered in our Frequently Asked Questions below.
See if your questions gets answered in one of our numerous Blog articles.
For general or sales-related inquiries, please fill out the form below.
Get in Touch
Any questions? Don't hesitate.
Frequently Asked Questions
Related to the Free Trial
I need assistance with my Trial. What can I expect?
We will get in touch with you and work with you personally to help you get started with your Trial.
What happens when I get the Free Trial from the ServiceNow Store?
You will be able to instantly download DCM and use it in your non-production ServiceNow instance. After the initial installation, remember to check our Guided Setup before starting to use DCM. We will provide online resources to help you along and are available to assist.
Do I have to be a ServiceNow customer to get a Free Trial?
Yes. Data Content Manager is an add-on to ServiceNow that runs in the ServiceNow environment. It cannot be used outside ServiceNow.
Can I run the DCM Trial in a Personal Developer Instance?
Yes. We do need to set up entitlements for doing that separately, but it is not a problem. You just need to let us know your instance name and we will get back to you with further instructions.
I'm not our ServiceNow administrator but I still would like a Free Trial!
Please book a 1-hour Demo session with us. We will go through the product with you in detail and we can discuss what is needed to experience a full trial.
Do I commit to a purchase if I request the Trial?
No. The Trial is free for one month and there are no strings attached. We are confident that once you experience the benefits of DCM, you will want to continue. But if you do not, you simply stop using the product.
Can I get the Free Trial into an on-premise instance?
Yes. On-premise installation requires that your instance is connected to ServiceNow Store, or you download the app in a zip file. Read more about installing on-premise apps from the ServiceNow Store FAQ.
Where can I find more instructions on using DCM?
All public documentation and user instructions are available at the DCM Learning Center. You need to register and request access to see all content, but basic information about the product and installation is also available without login.
About the Product
What are Blueprints?
Blueprints in Data Content Manager are visual representations of Data Models created from scratch or imported from our free CSDM Content Pack. They are fully editable and are the basis for running Audits.
Read more about the Blueprint Designer from our Knowledge Base.
How is Data Content Manager different from Visio or Gliffy?
MS Visio, Gliffy, Draw.io and many other data modelling solutions have excellent capabilities for data diagramming, but they all lack actionable functionalities to plan, create, validate and update the actual business data in the database.
Data Content Manager is a self-contained visual tool that covers the entire data management process seamlessly from data diagrams planning to data audits & validation.
What's the difference between Discovery and Data Content Manager?
Discovery essentially acts as a data source for DCM. It is not needed to run DCM, but if it is available, it complements DCM. Many of our customers monitor and enrich data provided by Discovery with DCM.
What is the difference between DCM versus Service Mapping and Discovery?
ServiceMapping and Discovery are basically data sources for the CMDB. Data Content Manager is used to ensure that agreed data models are being followed.
Often ServiceMapping and Discovery are used together with DCM. DCM will make sure that discovery data is properly related to manually maintained data like responsible persons, groups and other Foundation Data, as well as logical CI classes like Business Applications, Services and Service Offerings.
Where can I find more information about the product?
All public documentation and user instructions are available at the DCM Learning Center. You need to register and request access to see all content, but basic information about the product and installation is also available without login.
We are here to answer any questions you might have. Feel free to book a session with us!
Licenses & Commercial
What is the licensing model?
Data Content Manager is sold as an annual subscription. The minimum commitment is one year.
What is the licence based on?
The DCM license is based on the number of Active Blueprints in a single production instance. An Active Blueprint is published and used for auditing data.
Having a license to a production instance also covers the related sub-production instances.
I'm a Managed Service Provider with many ServiceNow instances.
If you’re a Managed Service Provider, please contact us for custom pricing.
I have multiple instances.
A standard license covers a single ServiceNow production instance. For more than one production instance we are happy to discuss custom pricing.
I'm a consultant and I think DCM would be great for my customer!
Great! Please get in touch with us to discuss opportunities for partnering with us.
Environment & ServiceNow Related
Can I run DCM on an on-premise instance?
Yes. In order to obtain apps from the ServiceNow Store the
- On-premise instance needs to be registered with ServiceNow HI CMDB,
- The app purchaser needs to have HI credentials,
- Access must be open to servicenow.com and service-now.com domains via https.
What are the System Requirements?
You need a ServiceNow instance with a recent enough ServiceNow Release in use. We currently support N-2 releases where N is the latest generally available ServiceNow release.
Responsive dashboards need to be enabled for the DCM dashboards to work properly. However, the application can be installed and used without the dashboards.
No additional ServiceNow licenses are needed.
Do I need additional licenses for ServiceNow?
No additional ServiceNow licenses are needed to run DCM.
Do we need ServiceNow ServiceMapping or Discovery?
No. DCM does not require Discovery or ServiceMapping.
Get Started
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Explore how Data Content can enhance the quality of your data in ServiceNow. See how you can accelerate your CSDM journey and improve your CMDB or any data in your platform. All without the need for scripting, additional reports, or customizations.