Let’s see how you can validate your ServiceNow task assignments and find tickets where the owner is not valid or doesn’t have necessary roles.
Category: How To
You should validate ServiceNow approval groups so that your orders and change requests don’t get stuck due to faulty groups. Here’s how.
With inevitable staff transitions, you need to know when CMDB CI’s, such as Business Applications are left without valid owners. See this video for how to catch these changes.
In this video, we discuss improving Foundation Data in ServiceNow. We show real-life problem cases and how to find and fix them easily.
This article describes how CSDM can be used in Incident Management and how DCM can help to ensure that required data models are followed.
A CSDM Journey is difficult to begin if you do not have a simple model for implementation. Here is the 5 Step Model to get started with CSDM, and how DCM supports it.
Being able to perform Root Cause Analysis in ServiceNow is essential. Here’s how to gain the ability to do it for Application Services.
Server CI relationships need to exist for Business Impact and Root Cause Analysis. Here’s how to ensure they’re properly in place.
Here is a very simple, but powerful example with Data Content Manager to check that your workstations are assigned to valid users and have valid contracts.
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Explore how Data Content can enhance the quality of your data in ServiceNow. See how you can accelerate your CSDM journey and improve your CMDB or any data in your platform. All without the need for scripting, additional reports, or customizations.