Let’s see how you can validate your ServiceNow task assignments and find tickets where the owner is not valid or doesn’t have necessary roles.
Video: How to Validate Task Assignments
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Post Archives
Category: How To
How to Validate ServiceNow Approval Groups
You should validate ServiceNow approval groups so that your orders and change requests don’t get stuck due to faulty groups. Here’s how.
Video: How to Catch Invalid Business Application Owners in Your CMDB
With inevitable staff transitions, you need to know when CMDB CI’s, such as Business Applications are left without valid owners. See this video for how to catch these changes.
Video: How to Improve Foundation Data in ServiceNow and CSDM
In this video, we discuss improving Foundation Data in ServiceNow. We show real-life problem cases and how to find and fix them easily.
How to use CSDM to Improve Incident Management
This article describes how CSDM can be used in Incident Management and how DCM can help to ensure that required data models are followed.
How to Get Started with CSDM in 5 Steps
A CSDM Journey is difficult to begin if you do not have a simple model for implementation. Here is the 5 Step Model to get started with CSDM, and how DCM supports it.
How to Ensure You Can Do Root Cause Analysis
Being able to perform Root Cause Analysis in ServiceNow is essential. Here’s how to gain the ability to do it for Application Services.
How to Ensure Server CI Relationships Exist
Server CI relationships need to exist for Business Impact and Root Cause Analysis. Here’s how to ensure they’re properly in place.
How to Check Valid Users and Contracts for Workstations
Here is a very simple, but powerful example with Data Content Manager to check that your workstations are assigned to valid users and have valid contracts.
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