Increase Your Hardware Asset Management Reliability
ARE YOU SURE YOUR ASSET DATA IS VALID? BOOK A DEMO AND FIND OUT!
Can You Trust Your Asset Data?
Hardware Asset Management is all about optimizing and estimating the cost of assets and getting the best possible utilization for the assets at hand.
Success depends on reliable reporting; reporting can only be as good as the underlying data. Are you leaving money on the table due to not billing correctly because of missing contracts? Are your internal cost allocations inaccurate?
If you cannot trust your asset data and the reports generated, you should ask yourself what your tolerance for error is and how much it costs your organization.
With Data Content Manager, you can quickly locate problems in your Asset Data and fix them before they turn into expensive outcomes.
Data Content Manager Improves Asset Data Quality
Automated discovery of assets can only populate a part of the required details for successful asset management. Data Content Manager helps you maintain the rest.
With Data Content Manager:
- You define requirements for your asset data within ServiceNow itself. Your design and reality are in one place.
- You then Audit your real data against the requirements and find deviations with your data or data models.
- Problems are found quickly and are easily prioritized and fixed.
- Results can be had in a matter of hours, not days.
DCM brings reliability to your Asset Management. You can reduce you margin of error and know your Asset Management runs on a reliable foundation.
With valuable assets in question, it should be easy to calculate the monetary value of trustworthy data.
Data Content Manager turns your asset data quality management into a systematic and measurable activity.
You can find and fix your problems before they cause expensive outcomes.
CSDM - The Recipe for Success eBook
We've seen organizations struggle over the same things with CSDM alignment over and over. Based on our experiences, we wrote CSDM - The Recipe for Success. It gives you hands-on guidance on some of the most important things you need to address on your CSDM Journey, regardless of your maturity level:
- Establishing Ownership & Roles
- Managing Your Scope
- Choosing the Right Tools
Here is a very simple, but powerful example with Data Content Manager to check that your workstations are assigned to valid users and have valid contracts.
DCM 5.3 version was released in early September 2022. This release focuses on improving audit messages and optimizing the audit performance among many other smaller enhancements.
Making CMDB data quality a personal matter that an individual can affect with their own actions can make a world of difference for data quality.
Read how Nordic Managed Service Provider Telia Cygate uses Data Content Manager to ensure customer data quality on ServiceNow.
We always talk about the importance of CMDB Data Quality and we’re happy to see that our thinking seems to be aligned with what Gartner is saying.
The increase in data transparency and ease of data management to maintain regulatory compliance was the primary driver for DCM at Danske Bank.
Business Applications is one of the most important CIs in your CMDB and one of the most logical places to start your CSDM alignment. So how do you get them under control?
The 5.2 version of Data Content Manager was released in April 2022. It was a minor release with lots of small enhancements to Blueprint Designer and improvements to audit logic.
People change roles, leave for other jobs, or retirement. This can often leave your CMDB incomplete, and Business Applications without active owners. See how to tackle the problem.
Let’s compare CSDM Data Foundations Dashboard and Data Content Manager to see if you can know for sure if you’re already Crawling with CSDM
Read about evolution of the CSDM framework and see practical CSDM examples of Service Portfolio Data Models, based on our experiences.
The easiest way to find duplicate CI relationships in ServiceNow is using Data Content Manager. No scripting or elevated user rights required.
A recap and resource list for the CSDM 4.0 Examples for a Data Driven Portal Webinar.
This webinar will explain what you need to have in place to fully utilize the Service Portfolio Management capabilities available in the ServiceNow Rome release. We will talk about Services and Offerings and how to make sure your Portal of choice is data-driven and dynamically functioning.
We spoke to Juho Kuoppala, who runs the Service Management Office at Valio. Valio deployed Data Content Manager and significantly improved their Business Application Data Quality in just two months.
DCM v5.0 includes more dynamic data modeling and interactive reporting. Do more with a blueprint and stop customizing data quality reports.
What’s the difference between Data Content Manager and Out-of-the-Box tools such as CMDB Health or the CSDM Data Foundation Dashboard?
In this article, I will show you a simple data model for user data and give examples of different use cases that could fail due to issues in foundation data. I will also tell you what you can do to prevent such issues.
Ownership is key to success. Let’s take a look at how you can establish ownership in your CMDB using the Consumer-Owner-Provider model.
When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now.
Example from real life: A seemingly regular and insignificant server failure escalated into a Major Incident. The difference between believing and knowing your data is good was worth 2 Million Euros.
The internationally active management consultancy iTSM Group and Qualdatrix join forces on Data Content Manager. Both companies are ServiceNow partners helping ServiceNow customers to digitalize their core activities.
We released the latest version 4.5 of Data Content Manager on the last day of 2020. It is a a minor release focusing on usability enhancements and new Dashboards.
Data Content Manager is a product originally developed by the Justin Group. After a lot of nurturing within Justin, DCM will now embark on a journey of its own in Qualdatrix Ltd.
Some afterthoughts from a series of 3 popular webinars on CSDM 3.0 and Data Content Manager – where to next in your CSDM journey?
Find it difficult to get started with CMDB data improvements? Too much or too hard to handle? Here’s 5 Steps to Better Data Quality.
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0, Flying with DCM and the Future.
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and Walking & Running with DCM.
Now Available On-Demand
Mark Bodman, Senior Product Manager at ServiceNow and DCM Product Manager Mikko Juola talk about CSDM 3.0 and getting it off the ground with DCM.
Now Available On-Demand!
Data Content Manager has been certified for ServiceNow Paris. Read this for details.
Are you planning to implement CSDM, but not sure where to start or if you are already finished?
This article describes how CSDM can be used in Incident Management, how the Gift from CSDM lab works and how DCM can help to ensure that required data models are followed.
DCM blueprints now support local languages.
“You cannot have a successful CMDB implementation without discovery tools” could be a quote from several articles describing the success factors for a CMDB initiative. But how do these technical components relate to more abstract entities such as Business Applications and Services or Users and Groups responsible for maintaining them?
DCM R4.2 is a minor release focusing on optimizing audits. Changes have been made to ensure that bigger audit runs do not interfere with the rest of the platform.
DCM R4.1 includes one very good addition to the audit, that being the ?field level audit?. Another great enhancement for managing and auditing the blueprints is the addition of ?data domains?. These data domains and tiers are used to group and manage blueprints and audit results.
In my previous blog, I discussed about learning to crawl according to the ServiceNow's Common Service Data Model white paper version 2, published in October 2019. Now it's time to stand up and walk. In the crawl phase, the model only focused on Business Applications...
This blog talks briefly about the CSDM Crawl phase in ServiceNow’s Common Service Data Model v2.
By installing the Data Content Manager (DCM) application into your ServiceNow environment, you can audit your service data against best practice blueprints or blueprints you have created yourself. Read here how.
DCM R4 introduces a new concept of ?unique audit message? which represents a unique version of possibly multiple audit messages related to the same data. And this unique message together with ?blueprint elements? that were introduced in R3.3 will lay a foundation for ?remediation workspace? which is the other main addition to DCM in release 4.0.
With DCM Audit you can audit actual data in your ServiceNow instance. Audit functionality reports data compliancy against the planned blueprints and helps you to identify any deviations & fix the data issues.
Data Content Manager can be used to define data models to be used in ServiceNow. Those data models are also called ?Blueprints?
ServiceNow published some updates to their recent Common Service Data Model whitepaper. In this article I’m showing some more detailed data models for the same.
In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And discuss about the common data model drawn from three different perspectives.
This article digs a little deeper into the problem of bad service management data, outlining the most-common data-quality management issues we see when offering data-quality-improving capabilities to our customers.
ServiceNow has finally released their view on the “common services data model”.
Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies ? in particular artificial intelligence (AI) and smart automation.
There?s a lot of blame being thrown around ? to explain why ITSM-tool customer ambitions and expectations haven?t been met ? but are we collectively missing something by blaming the tool?