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The CSDM Content Pack

The CSDM Content Pack is a Free Add-on to Data Content Manager. It contains over 25 CSDM-compliant Blueprints ready to be used with Data Content Manager. Use them to accelerate your CSDM alignment and get immediate results of current compliance to the model.

ServiceNow Platform Partner

The CSDM Content Pack

Streamline Your CSDM Journey

Aligning with the Common Service Data Model (CSDM) is one of the most impactful ways to use Data Content Manager. Our CSDM Content Pack is designed to simplify and accelerate CSDM adoption and adherence, regardless of your current maturity level.

Our team has thoroughly reviewed ServiceNow’s CSDM guidelines and documentation, then distilled the complex framework into user-friendly data model templates, known as Blueprints. (What's a Blueprint?) These Blueprints form the foundation of the CSDM Content Pack, which is available at no additional cost for all DCM users.

Each Blueprint mirrors the exact CI Classes, references, and relationships defined in the CSDM. They’re ready to use out of the box, yet flexible enough to adapt to your organization’s unique needs. With them in place, you gain immediate visibility into your compliance status and a faster path to CSDM alignment.

You need Data Content Manager to use the CSDM Content Pack.

You can try it out with a Free Trial of Data Content Manager!

Request a Demo
The templates can be used directly with Data Content Manager and can be easily adjusted as needed.

Using Data Content Manager and the CSDM Content Pack allows you to accelerate and keep track of your CSDM alignment. Furthermore, it will improve communication with your stakeholders since all of the necessary reporting is available through dashboards and reports with no scripting or coding required.

You can immediately see your status with Data Content Manager and the CSDM Content Pack.

Based on that, you can make informed decisions about where to focus your efforts. Furthermore, you can set clear targets and track progress in real time while communicating with your stakeholders using easy-to-understand dashboards.

The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.

  • A practical way to establish ownership and roles
  • The 5-step model for data quality improvement
  • Best practices for engaging data providers
  • Five common pitfalls in CMDB data quality and how to avoid

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What's in the Content Pack

Quick Start Templates and More

CSDM is prescribed in Phases, so these templates are also grouped by implementation Phase. You can be barely Crawling or already Running; the Content Pack includes relevant templates.

The current release of the CSDM Content Pack covers all the CSDM Phases. It is based on CSDM version 4.0 and includes the following demo data and Blueprint Templates:

Demo Data

Blueprint Category

A "CSDM" category that groups al CSDM Blueprints together.

Data Tiers

According to CSDM 4.0

Data Domains

According to CSDM 4.0

Blueprint Templates

Foundation Data
  • CSDM 4.0 – Departments – Crawl
  • CSDM 4.0 – Locations – Site – Crawl
  • CSDM 4.0 – Users – Crawl
Crawl Phase
  • CSDM 4.0 – Application Services – Crawl
  • CSDM 4.0 – Applications – Crawl
  • CSDM 4.0 – Business Applications – Crawl
  • CSDM 4.0 – Configuration Items – Crawl
  • CSDM 4.0 – SDLC Component – Crawl
  • CSDM 4.0 – Servers – Crawl
Walk Phase
  • CSDM 4.0 – Application Services – Walk
  • CSDM 4.0 – Application Services – Walk (full model)
  • CSDM 4.0 – Business Applications – Walk
  • CSDM 4.0 – Change Management – Walk
  • CSDM 4.0 – Configuration Items – Walk
  • CSDM 4.0 – Dynamic CI Groups – Walk
  • CSDM 4.0 – Incident Management – Walk
  • CSDM 4.0 – Technical Service Offerings – Service Request Catalog
  • CSDM 4.0 – Technical Service Offerings – Walk
  • CSDM 4.0 – Technical Service Portfolio Management – Taxonomy Model – Walk
Run Phase
  • CSDM 4.0 – Application Services – Run
  • CSDM 4.0 – Application Services – Run (full model)
  • CSDM 4.0 – Business Service Offerings – Run
  • CSDM 4.0 – Business Service Offerings – Service Request Catalog
  • CSDM 4.0 – Service Portfolio Management – Taxonomy Model – Run
Fly Phase
  • CSDM 4.0 – Application Services – Fly (full model)
  • CSDM 4.0 – Business Applications – Fly

Get Started

Book a Call with us Now.

 

We know improving data quality is difficult. Let us show you how to boost your efforts easily and get your organization involved. Book a call with us, and we'll give you a full demo of DCM and explain how to get started.

Data Content Manager will make things easier regardless of if you need to accelerate your CSDM journey, improve your CMDB, or improve any other data in your ServiceNow. It does it without scripting, additional reports, or customizations.

 

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