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How Data Quality in ServiceNow Impacts IT Experience

by Mikko Juola | Dec 8, 2022 | Foundation Data, Videos

Nikkanen and Juola

The HappySignals  IT Experience Podcast:

How Data Quality in ServiceNow Impacts IT Experience

With Pasi Nikkanen and Mikko Juola

Length: 15 minutes

https://anchor.fm/happytoday/embed/episodes/How-Data-Quality-in-ServiceNow-impacts-Experience-with-Mikko-Juola-from-DCM-e1rss5r

Often, operational data in ServiceNow is missing or of poor quality, and it’s challenging to use all the tools available to make decisions when you cannot trust the data. If you don’t know anything about your end-users, it is challenging to create amazing service experiences, automate services or allow agents to solve issues quickly.

The IT Experience Podcast by HappySignals is for those who want to take IT Experience Management (ITXM) Framework™ in use and improve the Employee Experience of IT Services in large enterprises. The podcast talks about human-centric IT and how it changes the culture of IT Departments from SLAs to Experience Metrics and XLAs.

In this podcast episode, Chief Growth Officer Pasi Nikkanen from HappySignals and Mikko Juola, the Chief Product Officer for Data Content Manager, talk about these common challenges and how to address them with better data quality.

Learn More about Happy Signals and IT Experience Management:

Learn More about Data Content Manager and CSDM:

The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data, Governance and AI Readiness

CMDB Data Quality Playbook cover

Download the CMDB Data Quality Playbook – a practical, actionable guide that shows exactly how to improve data quality, governance, and AI readiness inside ServiceNow.

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Data Content Manager

Systematic Approach. No Code.

 

  1. Set your requirements in a Blueprint
  2. Run audits on your real data
  3. Fix your deviations
  4. Automate data quality
  5. Engage your organization

With CSDM providing a prescriptive data model and DCM providing a view of our data in a consumable manner, we are able to drive the necessary changes across the bank in a non-obtrusive way, which is seen to add value to our business, not be viewed as an operational overhead.

Craig Alexander
SVP, Danske Bank

DCM has delivered incredible value to our business by drastically accelerating application rationalization. What would have taken years to complete was achieved in just months. Its intuitive, well-designed GUI makes navigation seamless for both users and administrators. Most importantly, DCM has significantly matured our CMDB, bringing clarity and structure. We highly recommend both the product and the outstanding team at Qualdatrix.

Banner Health

My complex Blueprint was up and running in 10 minutes, and I got audit results immediately. It would have taken months to complete without DCM.

Enterprise Architect
Global Healthcare Company

DCM has been central in federating our dependency mapping to technical teams, and that momentum is building. It’s been a successful first year, and we’re extending use with additional blueprints.

Product Manager - Service Catalog
U.K. Public Sector

DCM provides transparency and a holistic view of the state of our CMDB. It helps us find and fix deviations as they happen. It's vital that with DCM, we can see the big picture as well as drill down into the details at any time. We don't have to think about how to get this data together and how to update it. Once the Blueprint is set up and the audits run, it's all there in the dashboards.

Mika Lindström
ICT Configuration Manager, Metsäliitto Cooperative

Data Content Manager is an excellent tool to measure and control data quality in your ServiceNow instance. It offers much more sophisticated data model definitions than you can get with native CMDB data quality metrics which we were using previously, and this was our main reason for the purchase. It also comes with its own audit and remediation features which make data maintenance easier. Highly recommended!

Lotta Jouhtimäki
Product Owner, ServiceNow, Posti Group

Related Posts:

The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.

  • A practical way to establish ownership and roles
  • The 5-step model for data quality improvement
  • Best practices for engaging data providers
  • Five common pitfalls in CMDB data quality and how to avoid

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