Some tasks like problem or change management tickets can have a long lifecycle. A relatively common problem we see is that people assigned to tasks with long lifecycles sometimes leave the company or change roles before the task is completed.
Clearly, this can be a big problem, as these tasks can then fall through the cracks. So, how do you identify these problematic tasks so that they don’t go unattended?
That’s what we are going to show you in our video below. This is, again, a simple use case for Data Content Manager. If you’re already using DCM for CSDM alignment or other data quality initiatives, this simple use case can help you get even more value from our tool.
- We will draw a Blueprint that will find tasks where the owner is not valid, i.e., they are no longer active or they don’t have the necessary role assignments.
- We will then run an instant audit with the Blueprint to find the problem tasks and analyze the results.
Learn More
Learn more about the different ways Data Content Manager can help improve your data quality in ServiceNow:
Read: The DCM BlogWatch: How to Improve Watch: Webinars & Videos
