by Mikko Juola | Nov 10, 2022 | Articles, CMDB, Trial Use Case, Use Cases
User records are probably the most important detail of your Foundation Data since everything you do in ServiceNow is related to Users in one way or another. For example, all tasks refer to Users as Customers, Requesters, Callers, or Assignees. Most, if not all,... 
by Mikko Juola | Sep 16, 2022 | Asset Management, CMDB, Trial Use Case, Use Cases
The number of personal devices in a CMDB can be staggering. In addition to being a productive tool for an employee, each device is a security risk since people come and go, and company laptops get assigned to temps and consultants. Money is tied up in these assets;... 
by Mikko Juola | Apr 5, 2022 | Articles, CMDB, CSDM, Featured, Trial Use Case, Use Cases
People come and go. They change roles, move to different departments, and leave for another job or retirement. The more people you have, the more this happens. Often this leaves your CMDB incomplete, and you may end up with Business Application owners who have left... 
by Mikko Juola | Feb 3, 2022 | Articles, CMDB, CSDM, Trial Use Case, Use Cases
Managing CI relationships in ServiceNow can be a struggle, and maintaining the relationships manually can be downright tedious. Furthermore, mistakes can come at a price. For example, ServiceNow Discovery relies on these relationships, and if duplicate CI...
