Improving data quality is never a one-person show. The larger your organization, the more people will be involved in maintaining data quality. For example, if you have 1000 Business Applications, you will probably have 100+ owners for those apps. They should maintain the data in the CMDB for those apps.
The problem is that these app owners do not necessarily even know that they should update something in a CMDB. Sometimes they do not even know what the CMDB is, and ServiceNow may not be a tool they use in their daily work.
How do you then motivate them? Well, I would suggest two concrete tools that work together:
- Define roles and responsibilities using the Consumer-Owner-Provider model
- Make it personal. I’ll talk about making it personal in this article.
Check out our eBook CSDM – The Recipe for Success for even more insights on how to make your CSDM journey easier.
Why Make It Personal?
The reason you want to make data quality personal is simple: It makes it clear to the individual what is expected of them and what problems exist in the data they should maintain. Then, when they fix things, they can immediately see noticeable, even significant, improvement in their personal data quality KPIs.
From a personal point of view, that is a much more rewarding experience than seeing a generic data quality KPI for the entire CMDB not change no matter what you do. There could be a thousand Business Applications, and you’re only responsible for five of them.
When data quality is personal and can be measured personally, it allows for creative ways of motivating people. Why not make it a game or a competition even?
Companies have even implemented DCM’s personal data quality KPIs into people’s scorecards that partially determine their bonuses.
How Do You Make It Personal?
To make data quality measurements personal, you need a tool that makes it possible. Data Content Manager provides this capability out of the box.
When you create a data model (Blueprint) with DCM, you simply define a Data Provider Configuration. Then, you use that information to reach your data providers, communicate with them, and provide them with personal metrics.
Let’s look at how this is done with Data Content Manager.
Data Provider Configuration
When you publish a Blueprint in Data Content Manager’s Blueprint Designer, you can set up a Data Provider Configuration. The Data Provider Configuration defines data management responsibilities on a record level. So it says where we expect to find the people responsible for maintaining the data according to that specific Blueprint.
When you run audits against that Blueprint, DCM automatically connects audit results and messages to individuals based on the Data Provider Configuration, either as a user or via group membership.
In the example configuration above, you would expect to find the person responsible for a particular Technical Service Offering from the Managed By field or the Managed by Group. The audit will default to the Data Domain Manager if it cannot find any data from these fields.
My Data Quality Dashboard
For an individual data provider, it can be hard to know whether they did their part to improve data quality or not. Usually, reporting is very high level, and the improvement in generic metrics is too minor to notice
While CMDB Health and CSDM Data Foundations Dashboards show some data quality metrics on a Class, and even on a relationship level, they are hardly personal. They give very little feedback to the people and teams responsible for the different applications, services, and technical configuration items.
Data Content Manager makes it personal. Below is an example of a “My Data Quality Dashboard” that only shows results for data under the current user’s responsibility. The dashboard is further filtered in the example only to show Business Application and Technical Service Offering data.
By default, all data on this dashboard is filtered based on the Data Provider configurations and only shows results for records for which the current user is responsible. That is personal. When the person fixes any issues the audit found, they can immediately see improvements in their own dashboard.
How to get Started?
The capability to do all of the above is included in Data Content Manager and requires absolutely zero coding or report customization. When you set up the Data Provider Configuration for a Blueprint, these are results that you get automatically when running audits.
To get started, you need Data Content Manager. Book a session with us from our online calendar below, and we will show you how the tool works, and how easily you can get started with it.