by Mikko Juola | Apr 5, 2022 | Articles, CMDB, CSDM, Trial Use Case, Use Cases
People come and go. They change roles, move to different departments, and leave for another job or retirement. The more people you have, the more this happens. Often this leaves your CMDB incomplete, and you may end up with Business Application owners who have... 
by Mikko Juola | Feb 23, 2022 | Articles, CSDM
We work with data quality and management every day, so we continuously talk to people on their CSDM journeys who wonder how to know if you’re already Crawling, Walking, Running, or even Flying? Out of the box you get tools like CSDM Data Foundation Dashboard which are... 
by Mikko Juola | Feb 3, 2022 | Articles, CMDB, CSDM, How To, Use Cases
Managing CI relationships in ServiceNow can be a struggle, and maintaining the relationships manually can be downright tedious. Furthermore, mistakes can come at a price. For example, ServiceNow Discovery relies on these relationships, and if duplicate CI... 
by Mikko Juola | Sep 3, 2021 | Articles, CSDM, Foundation Data, Integrations
We are often asked about the differences between Data Content Manager and ServiceNow’s out-of-the-box tools, such as CMDB Health or the CSDM Data Foundation Dashboard. Do they do the same thing, and if so, why bother with DCM if out-of-the-box tools are already... 
by Mikko Juola | Dec 19, 2020 | Articles, Asset Management, CSDM, Foundation Data, Integrations
With the Common Service Data Model (CSDM) now recognizing the importance of Foundation Data, we decided to take a fresh look at our article from years ago. We originally published this article in 2019 and updated it a few times because Foundation Data remains...
