by Mikko Juola | Nov 8, 2023 | Articles, CSDM
Since you’re reading this, you probably already know that CSDM, or the Common Services Data Model, is a reference data model provided by ServiceNow for arranging your data in the CMDB. You need to align to this data model to get the most out of your platform now and... 
by Mikko Juola | Oct 3, 2023 | Articles, Foundation Data, How To, Trial Use Case
Many workflows in ServiceNow, such as change requests or orders, depend on Approval Groups. When the Approval Groups are not up to date, you can find yourself in situations where a change request or an order is delayed due to missing or invalid approvals. Or, your... 
by Mikko Juola | Oct 3, 2023 | Articles, CSDM
We wrote a practical step-by-step guide that helps organizations align with CSDM, communicate progress clearly, define required resources, and explain the business value to leadership with confidence. Read more about it here. In my previous blog, I discussed learning... 
by Mikko Juola | Jul 31, 2023 | Articles, CMDB, CSDM, Videos
Root Cause & Impact Analysis in ServiceNow is essential, but it is sometimes not clear what you need to have in place to do it. This is especially true for Application Services since they are not self-evident for many ServiceNow users. Ensuring your Application... 
by Mikko Juola | Jul 3, 2023 | CMDB, How To, Videos
Staff transitions are an inevitable part of any organization. These include role changes, departmental transfers, or exits for fresh job opportunities or retirement. As the headcount increases, so does the rate of these transitions. This fluidity often results in gaps...
