The DCM Blog

Video: How to Catch Invalid Business Application Owners in Your CMDB

By Pekka Korpi

July 3, 2023
People going, business applications left without ownership

Staff transitions are an inevitable part of any organization. These include role changes, departmental transfers, or exits for fresh job opportunities or retirement. As the headcount increases, so does the rate of these transitions.

This fluidity often results in gaps within your Configuration Management Database (CMDB), potentially leaving crucial business applications without assigned owners – and this is equally applicable to other Configuration Items (CIs), too.

Companies typically have exit protocols to ensure user accounts are deactivated, and pertinent assets are returned. Despite this, references to past employees may linger in the CMDB or the Foundation Data of your ServiceNow instance.

Integration with Active Directory or another mechanism may automatically deactivate user records in ServiceNow. However, this deactivation will probably not automatically assign a new Business Application owner. Somebody needs to find a replacement and update the information manually.

With hundreds or thousands of Business Applications and constant personnel changes, this can be a big problem, and failure can be expensive.

How much will it cost you if something critical fails and the owner is no longer there?

In This Video

 

In this video, we explore two common scenarios using Data Content Manager to identify and address these issues:

  • An employee exits the company.
  • An employee shifts to a new department and assumes new responsibilities.

In both cases, the individuals were in charge of specific Business Applications in your CMDB. We’ll show you how you can easily create a simple Blueprint and set up audits to catch these changes before they cause any potentially expensive issues.

Take Action – Book A Meeting With Us!

Data Content Manager adds capabilities to design and enforce data models in the platform natively. It goes beyond out-of-the-box tools and helps you accelerate your CSDM journey and improve the quality of your CMDB without scripting, additional reports, or customizations.

Organizations can use Data Content Manager to improve their overall data quality, align with CSDM or improve specific areas, such as Foundation Data. In the end, good data quality is needed to maximize the return on investment from the platform.

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Explore how Data Content can enhance the quality of your data in ServiceNow. See how you can accelerate your CSDM journey and improve your CMDB or any data in your platform. All without the need for scripting, additional reports, or customizations.

 

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