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Video: How to Catch Invalid Business Application Owners in Your CMDB

by Mikko Juola | Jul 3, 2023 | CMDB, How To, Videos

People going, business applications left without ownership

Staff transitions are an inevitable part of any organization. These include role changes, departmental transfers, or exits for fresh job opportunities or retirement. As the headcount increases, so does the rate of these transitions.

This fluidity often results in gaps within your Configuration Management Database (CMDB), potentially leaving crucial business applications without assigned owners – and this is equally applicable to other Configuration Items (CIs), too.

Companies typically have exit protocols to ensure user accounts are deactivated, and pertinent assets are returned. Despite this, references to past employees may linger in the CMDB or the Foundation Data of your ServiceNow instance.

Integration with Active Directory or another mechanism may automatically deactivate user records in ServiceNow. However, this deactivation will probably not automatically assign a new Business Application owner. Somebody needs to find a replacement and update the information manually.

With hundreds or thousands of Business Applications and constant personnel changes, this can be a big problem, and failure can be expensive.

How much will it cost you if something critical fails and the owner is no longer there?

In This Video

In this video, we explore two common scenarios using Data Content Manager to identify and address these issues:

  • An employee exits the company.
  • An employee shifts to a new department and assumes new responsibilities.

In both cases, the individuals were in charge of specific Business Applications in your CMDB. We’ll show you how you can easily create a simple Blueprint and set up audits to catch these changes before they cause any potentially expensive issues.

Learn More

To learn more about how to improve Foundation Data in your ServiceNow:

Take Action – Book A Meeting With Us!

Data Content Manager adds capabilities to design and enforce data models in the platform natively. It goes beyond out-of-the-box tools and helps you accelerate your CSDM journey and improve the quality of your CMDB without scripting, additional reports, or customizations.

Organizations can use Data Content Manager to improve their overall data quality, align with CSDM or improve specific areas, such as Foundation Data. In the end, good data quality is needed to maximize the return on investment from the platform.

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Craig Alexander
SVP, Danske Bank

DCM has delivered incredible value to our business by drastically accelerating application rationalization. What would have taken years to complete was achieved in just months. Its intuitive, well-designed GUI makes navigation seamless for both users and administrators. Most importantly, DCM has significantly matured our CMDB, bringing clarity and structure. We highly recommend both the product and the outstanding team at Qualdatrix.

Banner Health

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Global Healthcare Company

DCM has been central in federating our dependency mapping to technical teams, and that momentum is building. It’s been a successful first year, and we’re extending use with additional blueprints.

Product Manager - Service Catalog
U.K. Public Sector

DCM provides transparency and a holistic view of the state of our CMDB. It helps us find and fix deviations as they happen. It's vital that with DCM, we can see the big picture as well as drill down into the details at any time. We don't have to think about how to get this data together and how to update it. Once the Blueprint is set up and the audits run, it's all there in the dashboards.

Mika Lindström
ICT Configuration Manager, Metsäliitto Cooperative

Data Content Manager is an excellent tool to measure and control data quality in your ServiceNow instance. It offers much more sophisticated data model definitions than you can get with native CMDB data quality metrics which we were using previously, and this was our main reason for the purchase. It also comes with its own audit and remediation features which make data maintenance easier. Highly recommended!

Lotta Jouhtimäki
Product Owner, ServiceNow, Posti Group

Related Posts:

The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.

  • A practical way to establish ownership and roles
  • The 5-step model for data quality improvement
  • Best practices for engaging data providers
  • Five common pitfalls in CMDB data quality and how to avoid

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