Ownership is key to success. Let’s take a look at how you can establish ownership in your CMDB using the Consumer-Owner-Provider model.
How to Establish Ownership in Your CMDB
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Post Archives
Category: CMDB
Build a Winning Business Case for Data Quality Improvement
To successfully advocate for data quality improvements, it’s essential to present a compelling business case. This article offers a structured approach, from assessing current data health and engaging stakeholders to calculating the return on investment (ROI).
Engage Your Data Providers with DCM Data Quality Workspace
One of our customers’ most common challenges is getting their Data Providers involved in data quality efforts. Often, CMDB and other teams struggle with the misconception that they must handle all the work and have complete knowledge of every detail. This should not...
How to Connect Workstations to CSDM
Let’s look at how to connect workstations, personal computers, i.e. End-User Computing to the Common Service Data Model (CSDM) using Data Content Manager.
How to Connect Discovery to CSDM
Automated Discovery is not enough for CSDM since a lot of data needs to be maintained manually. Let’s look at how to manage the borderline and connect Discovered data to the CSDM.
Video: Ensure You Can Do Root Cause Analysis
A short video about using DCM to ensure your Application Services in ServiceNow are ready for Root Cause & Impact Analysis.
Video: How to Catch Invalid Business Application Owners in Your CMDB
With inevitable staff transitions, you need to know when CMDB CI’s, such as Business Applications are left without valid owners. See this video for how to catch these changes.
How Metsä Group Improves Data Quality with DCM
Metsä Group uses Data Content Manager to improve data quality in their CMDB. We interviewed their ICT Configuration Development Manager.
Do You Know if You’re Crawling or Walking?
From time to time, we look at some of the out-of-the-box tools that ServiceNow® provides for supporting CSDM alignment and improving data quality on the platform. This time we will look at the CSDM & CMDB Data Foundation Dashboards and their latest version, 2.0....
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We know improving data quality is difficult. Let us show you how to boost your efforts easily and get your organization involved. Book a call with us, and we'll give you a full demo of DCM and explain how to get started.
Data Content Manager will make things easier regardless of if you need to accelerate your CSDM journey, improve your CMDB, or improve any other data in your ServiceNow. It does it without scripting, additional reports, or customizations.
