ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow CSDM: Evolution & CSDM Examples

(This article was originally published in 2019, republished in 2021 and updated according to CSDM 4.0 in 2022) ServiceNow published the Common Service Data Model over three years ago. Ever since the ServiceNow community has been craving for CSDM examples and more...
The Best Way to Find Duplicate CI Relationships

The Best Way to Find Duplicate CI Relationships

Managing CI relationships in ServiceNow can be a struggle, and maintaining the relationships manually can be downright tedious. Furthermore, mistakes can come at a price. For example, ServiceNow Discovery relies on these relationships, and if duplicate CI...
What’s New in DCM 5.0

What’s New in DCM 5.0

DCM 5.0 is a major release with impressive new capabilities related to dynamic data modeling and interactive reporting. You can now do more with a single blueprint version and stop creating any custom data quality reports. In this post, I’ll shortly introduce new...
How to Establish Ownership in Your CMDB

How to Establish Ownership in Your CMDB

Management support is often mentioned as one of the key success factors when it comes to any CMDB project or initiative. True commitment from top management may increase the chance of success for in the project, but what happens when the project is complete and the...