by Mikko Juola | Aug 11, 2025 | Articles, Asset Management, CMDB, CSDM, Foundation Data, How To
Enhancing data quality is never a solo endeavour. In large organizations, many individuals need to actively contribute to maintaining data quality. For instance, in an environment with 1,000 business applications, there might easily be over 100 application owners.... 
by Mikko Juola | Jul 30, 2025 | Articles, CMDB, Foundation Data, Trial Use Case, Use Cases
In ServiceNow, workflows are only as effective as the data that powers them. User records are probably the most important detail of your Foundation Data since everything you do in ServiceNow is related to Users in one way or another. For example, all tasks refer to... 
by Mikko Juola | Jun 11, 2025 | Articles, CSDM
CSDM 5 was finally released at Knowledge 2025 in Las Vegas in May 2025. It’s the long-awaited update from CSDM 4, which has been around for some years now. We were there to witness the launch, which was packed with people, as Mark Bodman presented the new version. The... 
by Mikko Juola | May 22, 2025 | Product Updates
As part of our ongoing commitment to keeping DCM modern, performant, and aligned with ServiceNow best practices, we’ve completed a behind-the-scenes Platform Analytics Migration in Release 6.2. All DCM dashboards have now been migrated from the... by Mikko Juola | May 22, 2025 | Product Updates
With the release of DCM 6.2, we’ve significantly enhanced the “My Records” listing in the Data Quality Workspace—making it cleaner, more real-time, and also including compliant records. ✨ What’s Improved? Previously, the My Non-Compliant Records section listed the...
