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DCM Dashboards Migrated to Platform Analytics

by Mikko Juola | May 22, 2025 | Product Updates

DCM Product Update

As part of our ongoing commitment to keeping DCM modern, performant, and aligned with ServiceNow best practices, we’ve completed a behind-the-scenes Platform Analytics Migration in Release 6.2.

All DCM dashboards have now been migrated from the legacy Responsive/Core UI dashboards to the new Platform Analytics Dashboards.

Read more, from ServiceNow Docs, about:

πŸ”„ Why the Change?

ServiceNow is deprecating its older dashboard types and encouraging customers to adopt the new Platform Analytics framework, which offers:

  • A more consistent and modern user experience
  • Improved outcomes of workflows
  • Increased efficiency, productivity, and upgradability

We wanted to migrate DCM dashboards before ServiceNow forces customers to migrate, potentially breaking something in the process.

πŸš€ What’s New for DCM Users?

While the content and insights in your dashboards remain familiar, you’ll notice:

  • A refreshed look and feelΒ with improved layout and visual clarity
  • Faster load timesΒ and smoother interactions
  • Improved filtering and drill-down optionsΒ for deeper analysis

πŸ‘€ Before & After

To help you get oriented, we’ve included screenshots below showing the old and new versions of the dashboards one after another. You’ll see how the new Platform Analytics dashboards bring a cleaner, more modern experience to your daily work.

Worth noting:

  • Old and new dashboards have the same reports (or data visualizations)
  • Filters work slightly differently
  • Because there are some issues with new list type drilldowns, the new dashboards open drilldowns into a new window

Old β€œMy Data Domains” dashboard

Old Mu Data Domains Dashboard

New β€œMy Data Domains” dashboard

The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data, Governance and AI Readiness

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Data Content Manager

Systematic Approach. No Code.

 

  1. Set your requirements in a Blueprint
  2. Run audits on your real data
  3. Fix your deviations
  4. Automate data quality
  5. Engage your organization

With CSDM providing a prescriptive data model and DCM providing a view of our data in a consumable manner, we are able to drive the necessary changes across the bank in a non-obtrusive way, which is seen to add value to our business, not be viewed as an operational overhead.

Craig Alexander
SVP, Danske Bank

DCM has delivered incredible value to our business by drastically accelerating application rationalization. What would have taken years to complete was achieved in just months. Its intuitive, well-designed GUI makes navigation seamless for both users and administrators. Most importantly, DCM has significantly matured our CMDB, bringing clarity and structure. We highly recommend both the product and the outstanding team at Qualdatrix.

Banner Health

My complex Blueprint was up and running in 10 minutes, and I got audit results immediately. It would have taken months to complete without DCM.

Enterprise Architect
Global Healthcare Company

DCM has been central in federating our dependency mapping to technical teams, and that momentum is building. It’s been a successful first year, and we’re extending use with additional blueprints.

Product Manager - Service Catalog
U.K. Public Sector

DCM provides transparency and a holistic view of the state of our CMDB. It helps us find and fix deviations as they happen. It's vital that with DCM, we can see the big picture as well as drill down into the details at any time. We don't have to think about how to get this data together and how to update it. Once the Blueprint is set up and the audits run, it's all there in the dashboards.

Mika LindstrΓΆm
ICT Configuration Manager, MetsΓ€liitto Cooperative

Data Content Manager is an excellent tool to measure and control data quality in your ServiceNow instance. It offers much more sophisticated data model definitions than you can get with native CMDB data quality metrics which we were using previously, and this was our main reason for the purchase. It also comes with its own audit and remediation features which make data maintenance easier. Highly recommended!

Lotta JouhtimΓ€ki
Product Owner, ServiceNow, Posti Group

Related Posts:

The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.

  • A practical way to establish ownership and roles
  • The 5-step model for data quality improvement
  • Best practices for engaging data providers
  • Five common pitfalls in CMDB data quality and how to avoid

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