The DCM Blog

Video: How to Audit Your Data Quality

By Pekka Korpi

January 18, 2024
Data Quality Audit

Welcome back to our video series showing you how to easily improve data quality in your ServiceNow using Data Content Manager. Our previous video showed you How to Create Blueprints in DCM. Blueprints are the visual representations of your data requirements that form the basis for the next step in improving your data quality – running audits against your data.

Let’s look at how you can run audits against your Blueprints:

Running an Audit with DCM

As you saw in the video, once you have your Bluprint ready running audits is simple. Here’s a recap:

Setthing Up Your Audit

You can run audits once you have defined your data quality requirements in a Blueprint. You can run audits just once to test things out or schedule them to run at regular intervals. Naturally, you can adjust the scope of your audits to focus only on, for example, business-critical CIs.

Interpreting the Results

Once the audit is complete, the results are immediately accessible. The Audit Results overview will tell you how many of your audited records contain data gaps against the Blueprint you ran the audit against. All the fine details are available for each audited record.

You can also view audit results based on Blueprint Elements. This view quickly reveals which aspects of your data are problematic. For example, you might see that your Business Applications are missing a lot of owners or required CI relationships.

Digging Deeper with Audit Messages

For a more granular understanding, Audit Messages will tell you precisely what’s missing or inconsistent with your data quality requirements. For instance, you might discover a Business Application lacking a mandatory CI relationship or a reference.

DCM Audit Dashboard

To understand the big picture, the DCM Audit Dashboard compiles all the results from all of the audits you run into a single view. This dashboard will give you an accurate picture of your data quality against your requirements and will help you communicate with stakeholders and prioritize efforts.

Of course, you can drill down to details right within the dashboard.

Why Data Quality Audits Matter

By defining data requirements into DCM Blueprints and regularly running audits, maintaining and improving high data quality in your ServiceNow becomes a manageable, streamlined process. It will remove the guesswork and provide the facts that you need to focus your efforts and resources.

This approach ensures compliance with your data standards and drives efficiency and clarity across your business operations. That, in turn, can significantly improve the return on your ServiceNow investment.

Get a Free Guided Trial

A Guided Trial allows you to experience the power of Data Content Manager in your own ServiceNow instance with your own data. We will guide you through installation, creating Blueprints, running Audits, and interpreting results.

There’s no cost or commitment since we know this is the easiest way for you to experience the power of Data Content Manager.

Book a meeting with us to get started.

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