by Pekka Korpi | Oct 26, 2026 | CMDB, CSDM
Enterprise architects spend a great deal of time making complexity understandable. They define business capabilities, applications, services, technologies, dependencies, and target states. They establish the structures and standards that describe how the enterprise... 
by Pekka Korpi | Jun 10, 2026 | Articles, Featured
One of the things I’ve heard repeatedly over the years is that organizations need to become more mature before they can properly address data quality. In practice, I had several discussions where somebody came to see Data Content Manager at our booth in... 
by Pekka Korpi | May 28, 2026 | Articles, Featured
At Knowledge 26, it was impossible to escape AI. Every keynote, breakout session, roadmap discussion, and vendor booth somehow came back to AI Agents, orchestration, governance, or automation. That was expected. However, what I did not expect was how often CMDB came... 
by Pekka Korpi | Feb 12, 2026 | Articles, CMDB
We love the Consumer–Owner–Provider (COP) model. It simplifies one of the core truths of data quality management: data has little value if nobody: Consumes it Owns it Provides and maintains it The COP model is a practical way to structure responsibility for CMDB data... 
by Pekka Korpi | Sep 2, 2025 | Articles, CMDB
Maintaining high-quality data in the ServiceNow Configuration Management Database (CMDB) is one of the most critical — and often most misunderstood — responsibilities in IT Service Management. The Consumer-Owner-Provider model we introduce here is a straightforward...
