by Pekka Korpi | Aug 16, 2023 | Articles, CMDB, CSDM, Featured
Comprehending the impact of CMDB Data Quality, especially its absence, can be difficult. It is a big problem since poor data quality is often the main reason ITSM systems, like ServiceNow, don’t meet expectations. We are deeply involved with data quality daily. Our... 
by Pekka Korpi | Jul 31, 2023 | Articles, CMDB, CSDM, Featured, Videos
Root Cause & Impact Analysis in ServiceNow is essential, but it is sometimes not clear what you need to have in place to do it. This is especially true for Application Services since they are not self-evident for many ServiceNow users. Ensuring your Application... 
by Pekka Korpi | Jul 3, 2023 | CMDB, Videos
Staff transitions are an inevitable part of any organization. These include role changes, departmental transfers, or exits for fresh job opportunities or retirement. As the headcount increases, so does the rate of these transitions. This fluidity often results in gaps... 
by Pekka Korpi | Jun 20, 2023 | Articles, Customer Stories, Featured
LapIT designs and implements solutions for information and communication technology environment services in Northern Finland. Their customers are mainly municipal, public administration, and healthcare organizations. We interviewed Leena Broas, Development Manager at... 
by Pekka Korpi | May 2, 2023 | Articles, CSDM, Featured, Foundation Data, Videos
In this video, Pekka Korpi, CEO of Qualdatrix, and Mikko Juola, Product Owner of Data Content Manager, discuss the importance of Foundation data in ServiceNow and how it can be improved using Data Content Manager. Foundation Data in ServiceNow refers to the critical...
