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5 Challenges to Address for Better CMDB Data Quality

5 Challenges to Address for Better CMDB Data Quality

by Pekka Korpi | Aug 16, 2023 | Articles, CMDB, CSDM, Featured

Comprehending the impact of CMDB Data Quality, especially its absence, can be difficult. It is a big problem since poor data quality is often the main reason ITSM systems, like ServiceNow, don’t meet expectations. We are deeply involved with data quality daily. Our...
Video: Ensure You Can Do Root Cause Analysis

Video: Ensure You Can Do Root Cause Analysis

by Pekka Korpi | Jul 31, 2023 | Articles, CMDB, CSDM, Featured, Videos

Root Cause & Impact Analysis in ServiceNow is essential, but it is sometimes not clear what you need to have in place to do it. This is especially true for Application Services since they are not self-evident for many ServiceNow users. Ensuring your Application...
Video: How to Catch Invalid Business Application Owners in Your CMDB

Video: How to Catch Invalid Business Application Owners in Your CMDB

by Pekka Korpi | Jul 3, 2023 | CMDB, Videos

Staff transitions are an inevitable part of any organization. These include role changes, departmental transfers, or exits for fresh job opportunities or retirement. As the headcount increases, so does the rate of these transitions. This fluidity often results in gaps...
How LapIT Improves CMDB Data Quality with DCM

How LapIT Improves CMDB Data Quality with DCM

by Pekka Korpi | Jun 20, 2023 | Articles, Customer Stories, Featured

LapIT designs and implements solutions for information and communication technology environment services in Northern Finland. Their customers are mainly municipal, public administration, and healthcare organizations. We interviewed Leena Broas, Development Manager at...
Video: How to Improve Foundation Data in ServiceNow and CSDM

Video: How to Improve Foundation Data in ServiceNow and CSDM

by Pekka Korpi | May 2, 2023 | Articles, CSDM, Featured, Foundation Data, Videos

In this video, Pekka Korpi, CEO of Qualdatrix, and Mikko Juola, Product Owner of Data Content Manager, discuss the importance of Foundation data in ServiceNow and how it can be improved using Data Content Manager. Foundation Data in ServiceNow refers to the critical...
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Featured Posts

  • 5 Common CMDB Data Quality Challenges
    5 Challenges to Address for Better CMDB Data Quality
  • Fishbone
    Video: Ensure You Can Do Root Cause Analysis
  • Lapit - Cup & Laptop
    How LapIT Improves CMDB Data Quality with DCM
  • Improve Foundation Data
    Video: How to Improve Foundation Data in ServiceNow and CSDM
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    Build a Business Case for Data Quality Improvement
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