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DCM Blueprint Library » Service Delivery

Servers – CSDM 4 Crawl

Dec 13, 2024

Problem

Many CMDBs contain orphaned Servers discovered by integrations or tools, but without clear ownership, support, or service alignment. This makes troubleshooting, change planning, and service impact analysis difficult. By applying this blueprint, Servers are consistently linked to responsible users, groups, and services, ensuring accountability and business relevance.

What the Blueprint Includes

The blueprint defines the following entities for Crawl-stage Server management:

  1. Server – The root entity, representing infrastructure servers in scope.
  2. User – Individual users who manage or own servers.
  3. Group – Support or management groups responsible for server operations.
  4. Application – Applications that may depend on or run on Servers.
  5. Application Service – Introduced as a Service Instance class to link Servers to higher-level services.

Considerations

When applying this blueprint:

  • Use appropriate references between Server and User to ensure accountability.
  • Update Group references to reflect your actual support model.
  • Application Service (cmdb_ci_service_auto) was introduced in Paris – ensure this is used instead of outdated Application links.
  • Add downstream Server relationships to match IT infrastructure models (e.g., virtualization platforms, clusters, storage, networks).
  • Review Server class filters to include/exclude types (Windows, Linux, Unix, ESX, etc.).

Benefits

  • Improved Accountability – Always know who manages and supports each Server.
  • Better Change & Incident Management – Servers are tied to services and support groups, reducing impact and resolution times.
  • Foundation for Maturity – Establishes clean, reliable Server records that can be expanded in Walk/Run phases.
  • Reduced Orphans – Servers are quickly linked to applications/services, preventing untraceable infrastructure.

Check other templates related to the Service Delivery.

Read related blog posts on How to Connect Orphan Servers to CSDM or How to Ensure Server CI Relationships Exist.

How to Get This Blueprint?

If you’re already a Data Content Manager Customer, you can download the Blueprint from the Knowledge Base. You will need your login credentials to access the blueprint download page.

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