Category: Service Delivery

This blueprint models the Walk phase of CSDM 5 for Servers, extending the Crawl-phase ownership and support model with hardware traceability, a formal link to the technology service that manages the server, and visibility into the business application it ultimately supports. It closes the gap where a server has an owner and a support group but no defined place in the technology and business service layers.

This blueprint models the Walk phase of CSDM 5 for Technology Management Service Offerings, giving every technical service a clear owner, an accountable support and management group, and a consistent way to group the configuration items it delivers. It closes the gap where technical services live in the CMDB without a defined provider, preparing the model for catalog exposure and later Service Portfolio maturity.

The Technical Service Offerings – CSDM 4 Walk blueprint helps organizations mature their CMDB by modeling technical service offerings that connect infrastructure, applications, and service operations. It builds on CSDM 4’s guidance for the Walk phase, where technical services become structured and governed through defined ownership, catalog alignment, and operational support groups.

This blueprint helps organizations establish a foundational CMDB structure for Service Instances following the CSDM 5 Crawl phase. It introduces the key relationships that connect technical infrastructure, business applications, and users, enabling better visibility into how services are delivered and supported across the enterprise.

This blueprint defines the CSDM 5 Crawl-phase data model for Servers, ensuring that every discovered or integrated server record is connected to responsible people, groups, and the services it supports. It helps organizations move from basic CMDB population toward service-aware infrastructure data management.

This blueprint represents the Run-phase maturity model for Application Services in CSDM. It builds on the Crawl and Walk stages by expanding service context to include both Technical and Business Service Offerings, ensuring Application Services are fully aligned with service delivery, ownership, and infrastructure.

This blueprint ensures that every personal computer (PC) in the CMDB is properly connected to the people and contracts that govern its lifecycle. It provides a practical model to validate that all PCs have an active user, an asset record, and a valid contract, while maintaining key identification attributes.

This blueprint provides a foundation for modeling Servers in the Common Service Data Model (CSDM) at the Crawl stage. It ensures Servers are properly connected to people, groups, and services, reducing data quality issues and improving operational control.