by Mikko Juola | Sep 9, 2019 | Product Updates
DCM R4 will introduce a new concept of Unique Audit Message, which represents a unique version of possibly multiple audit messages related to the same data. This unique message, together with Blueprint Elements that were introduced in R3.3, will lay a foundation for... 
by Mikko Juola | Feb 20, 2019 | Articles, CSDM
ServiceNow has published an update to the Common Service Data Model whitepaper couple of weeks ago. Updates are quite minor. Some additions to class descriptions and some more examples like a model for “products that are sold to external customers”. The... 
by Mikko Juola | Jan 2, 2019 | Articles, CSDM
Mid December in 2018 ServiceNow released a whitepaper introducing their first version of the Common Services Data Model. In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And... by Mikko Juola | Dec 19, 2018 | CSDM, News
I’m sure that many many people have been waiting for this type of information from ServiceNow. Really happy to see that they are working on “common information models”.? Finally getting some answers, but of course also raising a lot of new questions... 
by Mikko Juola | Dec 5, 2018 | Articles, Asset Management, CSDM
In one of our previous posts, we briefly described five steps for better data quality, and in this article, I’m going to delve into the second step, ‘ Secure ownership, ‘ in more detail. The basic requirement for “Secure ownership” is to...
