ServiceNow Released Common Services Data Model

by Mikko Juola | Dec 19, 2018 | CSDM, News

I'm sure that many many people have been waiting for this type of information from ServiceNow. Really happy to see that they are working on "common information models".?

Finally getting some answers, but of course also raising a lot of new questions :)

One thing that's bothering me a bit, is how data model is different when you talk about services related to business applications, and when a service does not include any applications. I think that?we should connect Business Services or Service Offerings to Business Capabilities and keep the Business Applications "below" services like any other Configuration items.?

So, instead of this example model for SAP Financials from the White paper:

ServiceNow CSDM - Figure 6 - SAP Financials example

One could make Business capabilities dependent on Service Offerings like this:

SAP Financials example - JustinLabs Alternative

This would allow one to have same Business capability and Service portfolio structure no matter what kind of services you are talking about. Meaning that all reporting would use same structures as well.

What do you think?

Ps. you can find the original White paper from the ServiceNow Community post.

Additional CSDM Resources

We have written a lot on aligning with the Common Service Data Model and how Data Content Manager can help ease the journey.

Here are some excellent places to start:

Please reach out to us if you have any questions!

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