This blueprint introduces a structured way to model Application Services in the CMDB at the Crawl stage. It ensures Application Services are linked to users, groups, business applications, and infrastructure, providing the foundation for reliable service-aware operations.
This blueprint advances the Application Services data model from Crawl to Walk. It enriches Application Service records with stronger upstream and downstream links, adding Technical Service Offerings and refining accountability connections to ensure services are both business- and infrastructure-aware.
A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.
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A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.