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Webinar: CSDM 4.0 Examples for a Data-Driven Portal

by Pekka Korpi | Nov 9, 2021 | CSDM, On-Demand Webinars

Data Driven Portals

Webinar presented on November 3rd, 2020 Now available on-Demand

Length: 60 minutes

This webinar will explain what you need to have in place to fully utilize the Service Portfolio Management capabilities available in the ServiceNow Rome release. We will talk about Services and Offerings and how to make sure your Portal of choice is data-driven and dynamically functioning.

We will show you, with examples, using the Employee Center, how the recently published CSDM 4.0 fits in. You will see why the quality of underlying data is essential for success and how you can ensure your data quality is high enough to reap the benefits.

If you aim to create a dynamic, data-driven Portal, this webinar will give you valuable insights on how to get it done. The webinar will be recorded and made available online after the event.

Watch CSDM 4.0 Examples for a Data-Driven Portal

Your Questions, Our Answers

Q: Will slides be available after the presentation?

Yes, we are happy to share the slides upon request. So please get in touch if you would like to get them!

Q: What is the medium-term target for a dedicated “Application Service” table… Use the existing “Application Service (discovered) class, or will another be created? If so, when?

Application Service (cmdb_ci_service_auto) already includes extended classes for different use cases. And ServiceNow has provided some guidance on using each of them.

In case you are creating app services manually, here are some instructions related to that.

Here is one great article on ServiceNow Community on how to use them: LINK

And another one: LINK 

And finally, the ServiceNow Product Documentation page about Application Services describes, for example, the different types of application services.

Q: When do you use a Blueprint and when the Content Planner?

A Blueprint is a visual representation of a data model. It includes tables, their relationships, and filters and conditions that define the type of data to be used.

The Content Planner is a data management tool within DCM to maintain data on top of a Blueprint. In the Content Planner, you work with the data, while a Blueprint defines the data model that you are supposed to use. The Content Planner overlays real data on top of the Blueprint so that data can be updated with a visual tool, minimizing the possibility of errors.

Please view a short introduction video on our product page that explains all DCM modules briefly.

Q: What does DCM cost, and what is the basis for licensing? Users, CI’s, Tasks?

Licensing is based on the number of active blueprints. There are no limits on users, tasks, or data that can be audited or maintained with DCM. Contact us to discuss the cost.

Q: We have an on-premise installation of ServiceNow. Can DCM be used in an on-premise instance?

Yes. By default, all ServiceNow store apps can be installed into on-premise instances.  (More info about this here)

Q: Venni’s example and the following “data models” included subscribers and catalog items. Are those also part of the CSDM?

Yes, “Service Offering Subscribers” has been defined as part of Extended CSDM in the CSDM Process Guide.

For more info: Search for “CSDM Process Guide” after following this link.

Q: We have a mixture of everything in our (Business) Services table at the moment. How should we transform those into Business Applications, Application Services, Offerings, and Services?

This is a very typical scenario. Depending on the exact situation (including organizational structures, data volumes, available resources etc.), there are also several ways to address this.

With DCM, you can define simple models for each of the required classes and start auditing and guiding users on populating the missing records. By categorizing or grouping the existing Services, you can manage the transition and identify if a record is still to be processed or already a real Service,  as defined by CSDM.

Tags or taxonomy nodes can be used over the transition without creating extra attributes.

This approach aims to ensure that all new records created in the Business App, App Service, and Offering tables are aligned with CSDM from the beginning. The original “Service records” act as a to-do list.

Auditing all of these models continuously will give you proper metrics to follow up on the progress and identify deviations against the plans.: Search for “CSDM Process Guide” after following this link..

Q: We have a mixture of everything in our (Business) Services table at the moment. How should we transform those into Business Applications, Application Services, Offerings, and Services?

This is a very typical scenario. Depending on the exact situation (including organizational structures, data volumes, available resources etc.), there are also several ways to address this.

With DCM, you can define simple models for each of the required classes and start auditing and guiding users on populating the missing records. By categorizing or grouping the existing Services, you can manage the transition and identify if a record is still to be processed or already a real Service,  as defined by CSDM.

Tags or taxonomy nodes can be used over the transition without creating extra attributes.

This approach aims to ensure that all new records created into Business App, App Service, and Offering tables are aligned with CSDM from the beginning. The original “Service records” act as a to-do list.

Auditing all of these models continuously will give you proper metrics to follow up on the progress and identify deviations against the plans.: Search for “CSDM Process Guide” after following this link.

Resources from ServiceNow

ServiceNow has a lot of useful content available regarding CSDM. We think it’s sometimes a little hard to find, so we curated a list here. Some of these resources may require you to log in with your ServiceNow credentials.

Learn More about Data Content Manager

Book a meeting with us and we will show you  how DCM will help you reach your CSDM targets. You can accelerate your CSDM journey with DCM regardless of your maturity level. 

The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data, Governance and AI Readiness

CMDB Data Quality Playbook cover

Download the CMDB Data Quality Playbook – a practical, actionable guide that shows exactly how to improve data quality, governance, and AI readiness inside ServiceNow.

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Data Content Manager

Systematic Approach. No Code.

 

  1. Set your requirements in a Blueprint
  2. Run audits on your real data
  3. Fix your deviations
  4. Automate data quality
  5. Engage your organization

With CSDM providing a prescriptive data model and DCM providing a view of our data in a consumable manner, we are able to drive the necessary changes across the bank in a non-obtrusive way, which is seen to add value to our business, not be viewed as an operational overhead.

Craig Alexander
SVP, Danske Bank

DCM has delivered incredible value to our business by drastically accelerating application rationalization. What would have taken years to complete was achieved in just months. Its intuitive, well-designed GUI makes navigation seamless for both users and administrators. Most importantly, DCM has significantly matured our CMDB, bringing clarity and structure. We highly recommend both the product and the outstanding team at Qualdatrix.

Banner Health

My complex Blueprint was up and running in 10 minutes, and I got audit results immediately. It would have taken months to complete without DCM.

Enterprise Architect
Global Healthcare Company

DCM has been central in federating our dependency mapping to technical teams, and that momentum is building. It’s been a successful first year, and we’re extending use with additional blueprints.

Product Manager - Service Catalog
U.K. Public Sector

DCM provides transparency and a holistic view of the state of our CMDB. It helps us find and fix deviations as they happen. It's vital that with DCM, we can see the big picture as well as drill down into the details at any time. We don't have to think about how to get this data together and how to update it. Once the Blueprint is set up and the audits run, it's all there in the dashboards.

Mika Lindström
ICT Configuration Manager, Metsäliitto Cooperative

Data Content Manager is an excellent tool to measure and control data quality in your ServiceNow instance. It offers much more sophisticated data model definitions than you can get with native CMDB data quality metrics which we were using previously, and this was our main reason for the purchase. It also comes with its own audit and remediation features which make data maintenance easier. Highly recommended!

Lotta Jouhtimäki
Product Owner, ServiceNow, Posti Group

Related Posts:

The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.

  • A practical way to establish ownership and roles
  • The 5-step model for data quality improvement
  • Best practices for engaging data providers
  • Five common pitfalls in CMDB data quality and how to avoid

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