Practical ServiceNow data sessions, built for the work in front of you
Join focused live sessions for ServiceNow architects, platform owners, and CMDB teams. Each DCM Blueprint Live session starts with one practical data challenge and shows how clearer requirements, live audits, and accountable actions can move it forward.
Strengthen workflows with trusted group membership
See how incomplete or stale group membership breaks assignment and approval, and how to make the gaps visible.
Upcoming sessions
Choose the ServiceNow data challenge closest to yours. Every session is free to join, focused on one topic, and designed to leave you with a more concrete next step.
Strengthen workflows with trusted group membership
See how incomplete or stale group membership breaks assignment and approval, and how to make the gaps visible.
Sign upAlign department data with the organization it represents
See how to bring department data in line with the real organisation so reporting and routing follow reality.
Sign upWatch past sessions
Missed a live session? Browse practical recordings on CSDM, CMDB relationships, ownership, foundation data, and the day-to-day work of making ServiceNow data more trustworthy.
Start CSDM 5 application modelling with strong ownership
See how to begin application modelling with the ownership and relationships that keep the model usable later.
View sessionConnect every PC to its user, asset, and contract
See how to close the gaps between hardware assets, their users and the contracts behind them in ServiceNow.
Watch recordingMake service-offering ownership visible
See how unclear service-offering ownership surfaces in an audit, and how findings reach the people who can fix them.
Watch recordingMake service instances visible, connected, and accountable
See the minimum Service Instance data and relationships teams need at the CSDM 5 Crawl stage.
Watch recordingBuild location data that supports change and governance
See how to structure location data from sites upward, and make the relationships and ownership behind it visible.
Watch recordingConnect servers to the services they support
How to find missing server-to-service relationships and turn the findings into actions owners can actually complete.
Watch recordingBuild Trust in Your ServiceNow Data
In this 30-minute session, we'll show how Data Content Manager helps organizations build trust in their ServiceNow data.
Watch recordingData Certification Update
In January 2026, we released the first version of the Data Certification capabilities in DCM. Now, after several months of customer discussions, further planning, and relentless development, we are happy to release an updated version of Data Certification in DCM.
Watch recordingHow to Use the Blueprint Library
What is the Blueprint Library and what kind of blueprint templates are currently available? Answers in this quick webinar.
Watch recordingWhat’s New in DCM 6.4
In this Open House event we introduce what else is new in the latest DCM 6.4 release. We already covered the new Data Certification feature in our previous event in January.
Watch recordingData Certification Demo
In this 30-minute live demo, we’ll showcase the new Data Certification feature in the DCM Data Quality Workspace and walk through how it helps you validate, certify, and trust your data with confidence.
Watch recordingData Content Manager Introduction and Demo
See how DCM elevates the quality of your ServiceNow data to support AI initiatives, meet regulatory requirements and align with the CSDM.
Watch recordingHow to Engage Your Data Providers
Maintaining and improving data quality is not just the job of one person or team. To succeed, you must involve individuals whose primary role isn’t data quality but whose contributions are essential. However, these contributors often don’t know how to help, even if they’re willing. This webinar provides a framework and examples for getting Data Providers on board.
Watch recordingHow to Improve Data Governance in ServiceNow
On February 4th, we hosted a very special session about improving Data Governance in ServiceNow. Mikko and Pekka from Qualdatrix were joined by Mark Bodman, Senior Product Manager for CSDM and CMDB at ServiceNow, to discuss.
Watch recordingHow to Set Realistic Data Quality Targets for CMDB
Maintaining and improving data quality in your CMDB is an ongoing effort. Success requires realistic, measurable targets and KPIs.
Watch recordingHow to Tackle Data Ownership Issues in ServiceNow
Common data ownership pitfalls in ServiceNow, how to find them, and a live demo of fixing them at the root with Data Content Manager.
Watch recordingCSDM 4.0 Examples for a Data-Driven Portal
Services and offerings in the ServiceNow Rome release, how CSDM 4.0 fits in, and what it takes to make your portal data-driven, with examples in Employee Center.
Watch recordingFlying with DCM
The final part of the CSDM 3.0 series: what it means to Fly with CSDM, and how Data Content Manager turns data management into a systematic, measurable process.
Watch recordingWalk and Run with DCM
What CSDM 3.0 means for the Walk and Run phases, which use cases the model supports at this point, and how Data Content Manager keeps the data behind them in shape.
Watch recordingCrawling with DCM
Mark Bodman (ServiceNow) on what is new in CSDM 3.0 and what matters in the Crawl phase, followed by a hands-on demo of kick-starting CSDM with Data Content Manager.
Watch recordingSee how to build trust in your ServiceNow data
In a one-hour live demo we show how Data Content Manager turns ServiceNow data quality from dashboards and manual follow-up into a continuous operational process: define what good data looks like, audit your actual data, engage the people who own it, and remediate the issues that matter.
