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Webinar: How to Engage Your Data Providers

by Pekka Korpi | Mar 27, 2025 | Articles, Featured, On-Demand Webinars, Videos

On-Demand Webinar: How to Engage Your Data Providers

Maintaining and improving data quality is not just the job of one person or team. To succeed, you must involve individuals whose primary role isn’t data quality but whose contributions are essential. However, these contributors often don’t know how to help, even if they’re willing. What can you do?

In this webinar, we will discuss the topic and provide a framework for clearly defining and understanding the roles involved. Then, we will show you how to implement the framework using Data Content Manager and its Data Quality Workspace – a tool designed specifically to engage your hard-to-reach data providers.

  • Why is it so hard to get your Data Providers’ contribution?
  • Introducing the Consumer – Owner – Provider Model
  • Implementing the COP model in practice: Demo with DCM & Data Quality Workspace

This webinar was presented on March 26th, 2025.

View the Webinar Recording

The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data, Governance and AI Readiness

CMDB Data Quality Playbook cover

Download the CMDB Data Quality Playbook – a practical, actionable guide that shows exactly how to improve data quality, governance, and AI readiness inside ServiceNow.

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Data Content Manager

Systematic Approach. No Code.

 

  1. Set your requirements in a Blueprint
  2. Run audits on your real data
  3. Fix your deviations
  4. Automate data quality
  5. Engage your organization

With CSDM providing a prescriptive data model and DCM providing a view of our data in a consumable manner, we are able to drive the necessary changes across the bank in a non-obtrusive way, which is seen to add value to our business, not be viewed as an operational overhead.

Craig Alexander
SVP, Danske Bank

DCM has delivered incredible value to our business by drastically accelerating application rationalization. What would have taken years to complete was achieved in just months. Its intuitive, well-designed GUI makes navigation seamless for both users and administrators. Most importantly, DCM has significantly matured our CMDB, bringing clarity and structure. We highly recommend both the product and the outstanding team at Qualdatrix.

Banner Health

My complex Blueprint was up and running in 10 minutes, and I got audit results immediately. It would have taken months to complete without DCM.

Enterprise Architect
Global Healthcare Company

DCM has been central in federating our dependency mapping to technical teams, and that momentum is building. It’s been a successful first year, and we’re extending use with additional blueprints.

Product Manager - Service Catalog
U.K. Public Sector

DCM provides transparency and a holistic view of the state of our CMDB. It helps us find and fix deviations as they happen. It's vital that with DCM, we can see the big picture as well as drill down into the details at any time. We don't have to think about how to get this data together and how to update it. Once the Blueprint is set up and the audits run, it's all there in the dashboards.

Mika Lindström
ICT Configuration Manager, Metsäliitto Cooperative

Data Content Manager is an excellent tool to measure and control data quality in your ServiceNow instance. It offers much more sophisticated data model definitions than you can get with native CMDB data quality metrics which we were using previously, and this was our main reason for the purchase. It also comes with its own audit and remediation features which make data maintenance easier. Highly recommended!

Lotta Jouhtimäki
Product Owner, ServiceNow, Posti Group

Related Posts:

The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.

  • A practical way to establish ownership and roles
  • The 5-step model for data quality improvement
  • Best practices for engaging data providers
  • Five common pitfalls in CMDB data quality and how to avoid

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