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ServiceNow Terminology

Category: CMDB Fundamentals

Featured image for a blog post on CI relationships
What is a CI relationship in ServiceNow?

A CI relationship in ServiceNow is a connection between configuration items (CIs) in your CMDB that shows how different components depend on, support, or interact with each other. These relationships create a map of your IT infrastructure, enabling impact analysis,...

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Featured image for a blog post about what should be stored in a CMDB
What should be stored in a CMDB?

A Configuration Management Database (CMDB) in ServiceNow serves as the central repository for storing information about configuration items (CIs) and their relationships across your IT infrastructure. It goes beyond simple asset tracking to provide a comprehensive...

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The CMDB Data Quality Playbook

A Practical Guide for Improving ServiceNow Data Quality, Governance and AI-Readiness.

  • A practical way to establish ownership and roles
  • The 5-step model for data quality improvement
  • Best practices for engaging data providers
  • Five common pitfalls in CMDB data quality and how to avoid

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