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Importance of Foundation Data with Examples

Importance of Foundation Data with Examples

by Mikko Juola | May 5, 2021 | Articles, Asset Management, CSDM, Integrations

(This article was originally written in May 2019 and was udpated in May 2021) Is your foundation in a perfect shape? Is it really? It doesn’t have to be perfect, of course, but keeping your foundation data in good shape will ensure that other things can work as...
Does Bad ITSM Data Make for Bad Experiences and Bad Bots?

Does Bad ITSM Data Make for Bad Experiences and Bad Bots?

by Mikko Juola | Dec 14, 2018 | Articles

-Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies – in particular artificial intelligence (AI) and...

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