How to Avoid a 2 Million Euro Incident

How to Avoid a 2 Million Euro Incident

CompanyX experienced a server failure that ended up costing them over 2 million euros. How could this happen? With all the bells and whistles in place and a well-managed CMDB, a seemingly regular incident escalated into a Major Incident. Consequently, data quality and...
CSDM with Incident Management

CSDM with Incident Management

How to use the Common Service Data Model in Incident Management It’s Knowledge20 time! ServiceNow’s biggest customer event went online this year and we can all enjoy online keynote speakers, customer presentations, CreatorCon labs etc. and mostly at our...