by Mikko Juola | Aug 30, 2023 | Articles, CSDM
Let’s look at an example where a seemingly ordinary, minor server outage led to a 2 million euro loss. The company is an industrial giant delivering product in large quantities to sales locations. The logistics and timeliness of deliveries are very, very important. A...
by Mikko Juola | Jan 11, 2023 | Articles, CMDB, CSDM, Featured, How To
It’s been a while since this article was originally published, so I thought it would be time to update it to reflect changes to the CSDM model and our latest thinking. We published this article first in 2020 when ServiceNow’s Knowledge event included the first...