5 Steps to Better Data Quality (Especially in CMDB)

5 Steps to Better Data Quality (Especially in CMDB)

Originally published on November 30th 2018, but updated on November 12th 2020. Find it difficult to get started with CMDB data improvements? Too much or too hard to handle? Or have you ever heard about CMDB that is worth nothing because it’s outdated? Or a CMDB that...
Audit Alert Correlations – Unique Audit Messages

Audit Alert Correlations – Unique Audit Messages

By installing the Data Content Manager (DCM) application into your ServiceNow environment, you can audit your service data against best practise blueprints or blueprints you have created yourself. Because the same data is audited by several, sometimes scheduled and...
Importance of Foundation Data

Importance of Foundation Data

Is your foundation in a perfect shape? Don’t lie. And it doesn’t have to be perfect of course, but keeping your foundation data in good shape, will ensure that other things can work as planned. What do I mean by “foundation data”? Many IT Service Management systems...
How do You Audit Your Data?

How do You Audit Your Data?

With DCM Audit you can audit actual data in your ServiceNow instance. Audit functionality reports data compliancy against the planned blueprints and helps you to identify any deviations & fix the data issues. Audit analyses each record and link starting from a...
7 Most Common Data Quality Management Issues in ITSM

7 Most Common Data Quality Management Issues in ITSM

The IT service management (ITSM) industry is usually pretty good at identifying where things are going wrong. There are some exceptions of course – for instance, in consistently meeting employee expectations of IT service delivery and support (where there can be an...

From Data Clean-up Projects to a Systematic Process.

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