ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow published the Common Service Data Model roughly two years ago. Ever since the ServiceNow community has been craving for CSDM examples and more details on how to implement the model in the real world. In February 2019, I wrote a blog post discussing the...
CSDM Compliance Made Easy

CSDM Compliance Made Easy

CSDM Compliance – Where to Start or Already Done? If you have not heard about the Common Service Data Model (CSDM) yet, you might want to read this first.   What does it mean to be compliant with a data model? Simply, that you (and your colleagues) follow...
What Are Blueprint Elements?

What Are Blueprint Elements?

Data Content Manager can be used to define data models to be used in ServiceNow. Those data models are also called ?Blueprints?. And a blueprint basically includes: Selected data classes or tables as ?containers? References and relationships between the containers as...