by Mikko Juola | May 5, 2021 | Articles, Asset Management
(This article was originally written in May 2019 and was udpated in May 2021) Is your foundation in a perfect shape? Is it really? It doesn’t have to be perfect, of course, but keeping your foundation data in good shape will ensure that other things can work as... 
by Mikko Juola | Feb 3, 2021 | Articles, CSDM
ServiceNow published the Common Service Data Model roughly two years ago. Ever since the ServiceNow community has been craving for CSDM examples and more details on how to implement the model in the real world. In February 2019, I wrote a blog post discussing the... 
by Mikko Juola | Nov 12, 2020 | Articles, Asset Management
Originally published on November 30th 2018, but updated on November 12th 2020. Find it difficult to get started with CMDB data improvements? Too much or too hard to handle? Or have you ever heard about CMDB that is worth nothing because it’s outdated? Or a CMDB... 
by Mikko Juola | Jul 29, 2020 | Articles, CSDM
CSDM Compliance – Where to Start or Already Done? If you have not heard about the Common Service Data Model (CSDM) yet, you might want to read this first. What does it mean to be compliant with a data model? Simply, that you (and your colleagues) follow... 
by Mikko Juola | Mar 26, 2019 | Articles
Data Content Manager can be used to define data models to be used in ServiceNow. Those data models are also called ?Blueprints?. And a blueprint basically includes: Selected data classes or tables as ?containers? References and relationships between the containers as... 