by Mikko Juola | Jul 29, 2020 | Articles, CSDM
CSDM Compliance – Where to Start or Already Done? If you have not heard about the Common Service Data Model (CSDM) yet, you might want to read this first. What does it mean to be compliant with a data model? Simply, that you (and your colleagues) follow...
by Mikko Juola | May 27, 2019 | Articles
Is your foundation in a perfect shape? Don’t lie. And it doesn’t have to be perfect of course, but keeping your foundation data in good shape, will ensure that other things can work as planned. What do I mean by “foundation data”? Many IT Service Management systems...
by Mikko Juola | Mar 26, 2019 | Articles
Data Content Manager can be used to define data models to be used in ServiceNow. Those data models are also called “Blueprints“. And a blueprint basically includes: Selected data classes or tables as “containers” References and relationships between the containers as...
by Mikko Juola | Feb 20, 2019 | Articles, CSDM
ServiceNow has published an update to the Common Service Data Model whitepaper couple of weeks ago. Updates are quite minor. Some additions to class descriptions and some more examples like a model for “products that are sold to external customers”. The...
by Mikko Juola | Jan 2, 2019 | Articles, CSDM
In mid December in 2018 ServiceNow released a whitepaper introducing their first version of the Common Services Data Model. In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And...
