by Mikko Juola | Oct 22, 2019 | Articles, CSDM
In my previous blog, I discussed about learning to crawl according to the ServiceNow’s Common Service Data Model white paper version 2, published in October 2019. Now it’s time to stand up and walk. In the crawl phase, the model only focused on Business... 
by Mikko Juola | Feb 20, 2019 | Articles, CSDM
Note: Post has been slightly updated on February 3, 2021 and some links have been added. An entirely updated continuation article can be found here: ServiceNow CSDM: Evolution & CSDM Examples ServiceNow has published an update to the Common Service Data Model... 
by Mikko Juola | Jan 2, 2019 | Articles, CSDM
In mid December in 2018 ServiceNow released a whitepaper introducing their first version of the Common Services Data Model. In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And... 
by Mikko Juola | Dec 19, 2018 | CSDM, News
I’m sure that many many people have been waiting for this type of information from ServiceNow. Really happy to see that they are working on “common information models”. Finally getting some answers, but of course also raising a lot of new questions 🙂...
