How to use CSDM to Improve Incident Management
It’s been a while since this article was originally published, so I thought it would be time to update it to reflect changes to the CSDM model and our latest thinking. We published this article first in 2020 when ServiceNow’s Knowledge event included the first...
ServiceNow CSDM: Evolution & CSDM Examples
(This article was originally published in 2019, republished in 2021 and updated according to CSDM 4.0 in 2022) ServiceNow published the Common Service Data Model over three years ago. Ever since the ServiceNow community has been craving for CSDM examples and more...
Data Content Manager & Out-of-the-Box Tools
We are often asked what the difference is between Data Content Manager and ServiceNow’s Out-of-the-Box tools such as CMDB Health or the CSDM Data Foundation Dashboard. Do they do the same thing and if so, why bother with DCM if out-of-the-box tools are already...
When is the Right Time for DCM?
When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now. We then sometimes hear the “but” arguments, something similar to these....
CSDM - The Recipe for Success
