ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow CSDM: Evolution & CSDM Examples

(This article was originally published in 2019, republished in 2021 and updated according to CSDM 4.0 in 2022) ServiceNow published the Common Service Data Model over three years ago. Ever since the ServiceNow community has been craving for CSDM examples and more...
When is the Right Time for DCM?

When is the Right Time for DCM?

When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now. We then sometimes hear the “but” arguments, something similar to these....
How to Avoid a 2 Million Euro Incident

How to Avoid a 2 Million Euro Incident

CompanyX experienced a server failure that ended up costing them over 2 million euros. How could this happen? With all the bells and whistles in place and a well-managed CMDB, a seemingly regular incident escalated into a Major Incident. Consequently, data quality and...
CSDM 3.0 Webinar Series – Thoughts & Learnings

CSDM 3.0 Webinar Series – Thoughts & Learnings

We have just completed our CSDM 3.0 Webinar series which we were proud to present together with ServiceNow. First, I want to thank Mark Bodman, Senior Product Manager for CSDM at ServiceNow and Mikko Juola, Product Manager for DCM for presenting in this series! Having...