When is the Right Time for DCM?

When is the Right Time for DCM?

When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now. We then sometimes hear the “but” arguments, something similar to these....
How to Avoid a 2 Million Euro Incident

How to Avoid a 2 Million Euro Incident

CompanyX experienced a server failure that ended up costing them over 2 million euros. How could this happen? With all the bells and whistles in place and a well-managed CMDB, a seemingly regular incident escalated into a Major Incident. Consequently, data quality and...
ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow published the Common Service Data Model roughly two years ago. Ever since the ServiceNow community has been craving for CSDM examples and more details on how to implement the model in the real world. In February 2019, I wrote a blog post discussing the...
CSDM 3.0 Webinar Series – Thoughts & Learnings

CSDM 3.0 Webinar Series – Thoughts & Learnings

We have just completed our CSDM 3.0 Webinar series which we were proud to present together with ServiceNow. First, I want to thank Mark Bodman, Senior Product Manager for CSDM at ServiceNow and Mikko Juola, Product Manager for DCM for presenting in this series! Having...
CSDM 3.0 – Flying with DCM

CSDM 3.0 – Flying with DCM

Webinar presented on November 3 rd, 2020 Now available on-Demand Length: 60 minutes The final webinar in our CSDM 3.0 series, together with ServiceNow was presented on November 3rd, 2020..? View CSDM 3.0 – Flying with DCM On-Demand! We will take a look at what...