How to Establish Ownership in Your CMDB

How to Establish Ownership in Your CMDB

Management support is often mentioned as one of the key success factors when it comes to any CMDB project or initiative. True commitment from top management may increase the chance of success for in the project, but what happens when the project is complete and the...
When is the Right Time for DCM?

When is the Right Time for DCM?

When we interact with our clients and prospects, we are often asked about the right time to begin using Data Content Manager. We believe the correct answer is, without a doubt: Now. We then sometimes hear the “but” arguments, something similar to these....
How to Avoid a 2 Million Euro Incident

How to Avoid a 2 Million Euro Incident

CompanyX experienced a server failure that ended up costing them over 2 million euros. How could this happen? With all the bells and whistles in place and a well-managed CMDB, a seemingly regular incident escalated into a Major Incident. Consequently, data quality and...
CSDM 3.0 Webinar Series – Thoughts & Learnings

CSDM 3.0 Webinar Series – Thoughts & Learnings

We have just completed our CSDM 3.0 Webinar series which we were proud to present together with ServiceNow. First, I want to thank Mark Bodman, Senior Product Manager for CSDM at ServiceNow and Mikko Juola, Product Manager for DCM for presenting in this series! Having...