Common Service Data Model – Stand up and Walk

Common Service Data Model – Stand up and Walk

In my previous blog, I discussed about learning to crawl according to the ServiceNow’s Common Service Data Model white paper version 2, published in October 2019. Now it’s time to stand up and walk. In the crawl phase, the model only focused on Business...
Audit Alert Correlations – Unique Audit Messages

Audit Alert Correlations – Unique Audit Messages

By installing the Data Content Manager (DCM) application into your ServiceNow environment, you can audit your service data against best practice blueprints or blueprints you have created yourself. Because the same data is audited by several, sometimes scheduled and...