Common Service Data Model – Stand up and Walk

Common Service Data Model – Stand up and Walk

In my previous blog, I discussed about learning to crawl according to the ServiceNow’s Common Service Data Model white paper version 2, published in October 2019. Now it’s time to stand up and walk. In the crawl phase, the model only focused on Business Applications...
Audit Alert Correlations – Unique Audit Messages

Audit Alert Correlations – Unique Audit Messages

By installing the Data Content Manager (DCM) application into your ServiceNow environment, you can audit your service data against best practise blueprints or blueprints you have created yourself. Because the same data is audited by several, sometimes scheduled and...
How do You Audit Your Data?

How do You Audit Your Data?

With DCM Audit you can audit actual data in your ServiceNow instance. Audit functionality reports data compliancy against the planned blueprints and helps you to identify any deviations & fix the data issues. Audit analyses each record and link starting from a...
What Are Blueprint Elements?

What Are Blueprint Elements?

Data Content Manager can be used to define data models to be used in ServiceNow. Those data models are also called “Blueprints“. And a blueprint basically includes: Selected data classes or tables as “containers” References and relationships between the containers as...
DCM Video: 3 steps for better service data quality

DCM Video: 3 steps for better service data quality

How to improve service data quality with 3 simple steps on ServiceNow platform. In this video we will show you how to: Create a blueprint (data model) using a template (in Blueprint Designer) Audit current data against the blueprint (with DCM Audit) Fix deviations...

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