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The Latest from the DCM Blog
Data Quality Increases Your Maturity, Not the Other Way Around
Maturity is not a prerequisite for improving data quality. Data quality is the prerequisite for maturity. This is often misunderstood.
Knowledge26 Reflections: The Real Enterprise AI Challenge Is Trustworthy Data
The organizations that succeed with enterprise AI will not necessarily be the ones with the most AI. They’ll be the ones with the most trustworthy operational data.
Why Ignoring Data Consumers Is a Big Mistake
Many CMDB programs report high compliance metrics while operational teams still rely on spreadsheets. The missing link is often the Data Consumer. This article explores why the Consumer–Owner–Provider model only works when consumption defines quality.
How to Check Valid Users and Contracts for Workstations
Learn how to use Data Content Manager to ensure every workstation in your ServiceNow CMDB is assigned to an active user and covered by a valid contract.
5 Challenges to Address for Better CMDB Data Quality
AI and automation in ServiceNow can’t succeed without good CMDB data. This article breaks down five common challenges and shows how to solve them to unlock real business outcomes.
Implement the Consumer–Owner–Provider Model to Enhance Data Quality in CMDB
The Consumer-Owner-Provider model clarifies responsibilities related to CMDB (and other) Data Quality Management in ServiceNow. It is easy to understand and powerful when used.
