7 Most Common Data Quality Management Issues in ITSM

7 Most Common Data Quality Management Issues in ITSM

The IT service management (ITSM) industry is usually pretty good at identifying where things are going wrong. There are some exceptions of course – for instance, in consistently meeting employee expectations of IT service delivery and support (where there can be...
ServiceNow CSDM: Evolution & CSDM Examples

ServiceNow CSDM: Evolution & CSDM Examples

(This article was originally published in 2019, republished in 2021 and updated according to CSDM 4.0 in 2022) ServiceNow published the Common Service Data Model over three years ago. Ever since the ServiceNow community has been craving for CSDM examples and more...