by Pekka Korpi | Feb 11, 2021 | News
(Bodenheim Germany, Espoo Finland, January 2021) The internationally active management consultancy iTSM Group has joined forces in a partnership with the Finland based software company Qualdatrix. Both companies are ServiceNow partners helping ServiceNow customers to... 
by Mikko Juola | Dec 21, 2018 | Articles
The IT service management (ITSM) industry is usually pretty good at identifying where things are going wrong. There are some exceptions of course – for instance, in consistently meeting employee expectations of IT service delivery and support (where there can be... 
by Mikko Juola | Dec 14, 2018 | Articles
-Most businesses, globally, are currently caught in a perfect storm of challenges and opportunities related to digital transformation, customer experience (CX) improvement, and exploiting emerging technologies – in particular artificial intelligence (AI) and... 
by Mikko Juola | Dec 10, 2018 | Articles
The IT service management (ITSM) industry is full of stories about ITSM tools that haven’t lived up to customer expectations – with the constant high level of tool churn the visible symptom. There might be a variety of root causes for the discontent with... 
by Mikko Juola | Feb 15, 2022 | Articles, CSDM
(This article was originally published in 2019, republished in 2021 and updated according to CSDM 4.0 in 2022) ServiceNow published the Common Service Data Model over three years ago. Ever since the ServiceNow community has been craving for CSDM examples and more...