by Pekka Korpi | Oct 6, 2021 | CSDM, Customer Stories
We spoke to Juho Kuoppala, who runs the Service Management Office at Valio. He is responsible for vendor management, processes as well as internal IT tools, including ServiceNow. In summary, Valio launched Data Content Manager and significantly improved their Business... by Pekka Korpi | May 11, 2020
Webinars & Videos Request a Demo! On-Demand Webinars & Videos Video: Introduction to Blueprint Designer Feb 20, 2018This video is an introduction to Data Content Manager’s Blueprint Designer. It discusses how and why to use blueprints in the first place... 
by Mikko Juola | Oct 22, 2019 | Articles, CSDM
In my previous blog, I discussed about learning to crawl according to the ServiceNow’s Common Service Data Model white paper version 2, published in October 2019. Now it’s time to stand up and walk. In the crawl phase, the model only focused on Business... 
by Mikko Juola | Jan 2, 2019 | Articles, CSDM
In mid December in 2018 ServiceNow released a whitepaper introducing their first version of the Common Services Data Model. In this article I will go through the “ITSM / ServiceNow example” from that whitepaper and introduce an alternative version. And... 
by Mikko Juola | Dec 19, 2018 | CSDM, News
I’m sure that many many people have been waiting for this type of information from ServiceNow. Really happy to see that they are working on “common information models”. Finally getting some answers, but of course also raising a lot of new questions 🙂...