Meet DCM at Nexus
Trusted data for
autonomous service operations.
Join us at ServiceNow Nexus for Service Operations to talk about improving data quality so that your services, workflows and AI can trust it. Meet Mikko and Pekka at the DCM booth, compare notes on your data quality challenges and see DCM in action.
October 20–22, 2026 | ServiceNow Global HQ, Santa Clara
━ ABOUT THE EVENT
Three days focused on the future of service operations
ServiceNow Nexus for Service Operations brings together ITSM, ITOM and CMDB/CSDM customers to explore the move towards autonomous IT.
The program combines customer stories, product insights, hands-on labs and peer discussions – covering everything from service mapping and CMDB health to AI readiness and operational ownership.
👋 Already attending? Come say hello at the DCM booth.
💭 Still considering it? Explore the agenda and register through ServiceNow.
Attendance is free for ServiceNow customers, with up to three attendees per customer account.
Registration is managed and confirmed by ServiceNow.
━ Why this matters
Can your people and AI Agents trust your data?
Nexus puts service context, CMDB health and readiness for autonomous operations on the agenda. Each raises a practical question: is the data in your ServiceNow good enough that your teams and AI agents are able to trust it, and act on it?
At the DCM booth, we’ll show you how to turn those questions into a simple, scalable process that engages your organization to participate. All with simple, visual tools and no customizations.
01
Set requirements for your data
Draw a simple Blueprint of your data requirements for a specific use case, workflow, or reporting need.
02
Audit your data
Audit live ServiceNow data against the requirements you defined. Automatically find data gaps that can break workflows or render AI agents inoperable.
03
Get the right people involved
Automatically assign the data gaps to the responsible people in your organization, who can fix their data with simple, visual tools instead of complicated forms.
━ What we can explore together
Connect the conversation at Nexus to your own ServiceNow data
CSDM is the key
Are you aligned with the CSDM? You should be, but it can be hard. We'll show you how to accelerate your CSDM efforts.
Data quality improvement with clear ownership
When a data gap appears, who picks it up? See how DCM connects the issue to the responsible person or team, and makes status and progress visible to all relevant stakeholders.
A stronger data foundation for your AI
What data will your next automation or AI use case depend on? Let’s discuss how to define and enforce those requirements as services, infrastructure and responsibilities change.
━ Get Started
Meet us at Nexus.
Come chat with Mikko and Pekka – you’ll find us at the DCM booth throughout Nexus. Stop by with a question, tell us what you’re working on or ask for a quick look at DCM.
Want to set up a meeting beforehand? Email Mikko or Pekka directly. Let us know what’s on your mind, and we can pick it up at the booth.
Not travelling to Santa Clara? You’re still welcome to get in touch.
━ How DCM works
From the CMDB you have to data you can trust.
DCM works inside ServiceNow to help teams turn data requirements into a practical, repeatable operating process – rather than a one-off clean-up or another generic dashboard.
Design
Begin by designing a Blueprint
Blueprints contain the requirements for your data. Use predefined CSDM-compliant blueprint templates, tweak them as needed, or build your own. Define what good data looks like without any coding or scripting.
Audit
Then, audit your data
Run audits with your Blueprints and schedule them to track trends and automate data quality management. See exactly where your data issues are and who owns them, with remediation actions automatically assigned. All driven by the Blueprints you designed.
Engage
Engage your organization
Engage your hard-to-reach business users and others at scale to do their part with the DCM Data Quality Workspace. They can fix their personal data issues through simple guided experiences, rather than filling out complicated forms or understanding data models and things like CI relationships.
Operationalize
Operationalize trusted data.
You define Blueprints, DCM automates the rest. DCM routes remediation and certification tasks to the right people and automatically provides stakeholders with actionable reporting and governance oversight. By automating governance, remediation, and accountability, teams spend less time managing data issues and more time improving outcomes.
━ SEE YOU AT NEXUS
Have a ServiceNow data question?
Come say hello.
Whether you’re working on CSDM alignment, CMDB ownership or the data behind your next AI use case, we’d be happy to compare notes.
Visit the DCM booth at Nexus, or email Mikko or Pekka to start the conversation beforehand.
