# Data Content Manager: Improve ServiceNow Data Quality

> Data Content Manager is used by some of the world's leading companies\. They use DCM to operationalize trustworthy ServiceNow data\.

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## Pages
- [CSDM in ServiceNow: How to Align and Succeed](https://datacontentmanager.com/csdm-in-servicenow-how-to-align-and-succeed/)
- [Data Content Manager](https://datacontentmanager.com/)
- [Terms Library](https://datacontentmanager.com/terms-library/)
- [DCM Blueprint Live – Autumn ServiceNow Data Quality Webinar Series](https://datacontentmanager.com/upcoming-events/)
- [ServiceNow Data Trust Score](https://datacontentmanager.com/servicenow-data-trust-score/)

## Posts
- [DCM Blueprint Live: Connect servers to the services they support](https://datacontentmanager.com/connect-servers-to-the-services-they-support/): Server records are far more useful when teams can see the services they support and who depends on them\. Watch this 30\-minute DCM Blueprint Live recording to explore the Servers – CSDM 5 Crawl Blueprint and learn how to find missing relationships, audit live ServiceNow data, and give the right owners clear remediation actions\.
- [Data Ownership Without Certification Is Just a Name on a Record](https://datacontentmanager.com/data-ownership-needs-certification/): Assigning an owner is only the beginning\. Without regular review, clear requirements, exception handling, and remediation, an owner field provides little evidence that ServiceNow data can be trusted\.
- [What is CSDM in ServiceNow?](https://datacontentmanager.com/what-is-csdm-in-servicenow/): Discover CSDM's role in ServiceNow data organization and how it transforms platform effectiveness through standardized frameworks\.
- [Why Does ServiceNow Need Accurate Data to Work Properly?](https://datacontentmanager.com/why-does-servicenow-need-accurate-data-to-work-properly/): Poor ServiceNow data creates cascading workflow failures and breaks automation across your entire platform\.
- [What is a Configuration Item \(CI\) in ServiceNow?](https://datacontentmanager.com/what-is-a-configuration-item-ci-in-servicenow/): Learn what Configuration Items are in ServiceNow and how they power your CMDB for better IT management\.

## Blueprints
- [Locations \- Hierarchy Starting from Sites v2](https://datacontentmanager.com/blueprints/locations-hierarchy-starting-from-sites/): This blueprint anchors your location data on the Site, then builds a governed hierarchy up through City, State/Province, Country, and Region while tying each site to a responsible Company, an active Contact, and an owning Group\. It gives foundation data a single, CSDM\-aligned structure to grow from, so sites stay accountable, locatable, and ready to support service management and reporting\.
- [Servers \- CSDM 5 Crawl](https://datacontentmanager.com/blueprints/servers-csdm-5-crawl/): This blueprint defines the CSDM 5 Crawl\-phase data model for Servers, ensuring that every discovered or integrated server record is connected to responsible people, groups, and the services it supports\. It helps organizations move from basic CMDB population toward service\-aware infrastructure data management\.
- [Servers \- CSDM 5 Walk](https://datacontentmanager.com/blueprints/servers-csdm-5-walk/): This blueprint models the Walk phase of CSDM 5 for Servers, extending the Crawl\-phase ownership and support model with hardware traceability, a formal link to the technology service that manages the server, and visibility into the business application it ultimately supports\. It closes the gap where a server has an owner and a support group but no defined place in the technology and business service layers\.
- [AI Digital Assets – Minimum Viable Data](https://datacontentmanager.com/blueprints/ai-digital-assets-minimum-viable-data/): This blueprint delivers a Minimum Viable Data Model for AI Digital Assets, aligned with ServiceNow's AI Control Tower \(AICT\) data model\. It gives every AI asset — model, dataset, prompt, agent, AI system, or MCP server — a product model resolved to the right class for its type, a traceable vendor and manufacturer, and clear ownership, so AI initiatives start with the governance foundation AICT and emerging AI regulation expect\.
- [Technology Management Service Offerings – CSDM5 Walk](https://datacontentmanager.com/blueprints/technology-management-service-offerings-csdm5-walk/): This blueprint models the Walk phase of CSDM 5 for Technology Management Service Offerings, giving every technical service a clear owner, an accountable support and management group, and a consistent way to group the configuration items it delivers\. It closes the gap where technical services live in the CMDB without a defined provider, preparing the model for catalog exposure and later Service Portfolio maturity\.

## Terms
- [What is a data steward in ServiceNow?](https://datacontentmanager.com/terms/what-is-a-data-steward-in-servicenow/)
- [What are technology management services in CSDM?](https://datacontentmanager.com/terms/what-are-technology-management-services-in-csdm/)
- [How do I create a data governance policy for ServiceNow?](https://datacontentmanager.com/terms/how-do-i-create-a-data-governance-policy-for-servicenow/)
- [Why does nobody trust our ServiceNow data?](https://datacontentmanager.com/terms/why-does-nobody-trust-our-servicenow-data/)
- [What is the difference between data owner and data steward?](https://datacontentmanager.com/terms/what-is-the-difference-between-data-owner-and-data-steward/)

## Events
- [DCM Blueprint Live: Connect servers to the services they support](https://datacontentmanager.com/events/dcm-blueprint-live-connect-servers-to-the-services-they-support/): Linking servers to Service Instances is the first step towards true service visibility\.

## Popups
- [2 Blueprint](https://datacontentmanager.com/?post_type=popup&p=8753)
- [3 Audit](https://datacontentmanager.com/?post_type=popup&p=8757)
- [Exit Intent](https://datacontentmanager.com/?post_type=popup&p=8730)
- [5 Automate](https://datacontentmanager.com/?post_type=popup&p=8763)
- [4 Engage](https://datacontentmanager.com/?post_type=popup&p=8760)

## Popup Themes
- [Default Theme](https://datacontentmanager.com/?post_type=popup_theme&p=8608)
- [Content Only \- For use with page builders or block editor](https://datacontentmanager.com/?post_type=popup_theme&p=8615)
- [Cutting Edge](https://datacontentmanager.com/?post_type=popup_theme&p=8612)
- [Framed Border](https://datacontentmanager.com/?post_type=popup_theme&p=8613)
- [Floating Bar \- Soft Blue](https://datacontentmanager.com/?post_type=popup_theme&p=8614)

## Type
- [section](https://datacontentmanager.com/layout_type/section/)
- [module](https://datacontentmanager.com/layout_type/module/)
- [row](https://datacontentmanager.com/layout_type/row/)
- [layout](https://datacontentmanager.com/layout_type/layout/)

## Module Width
- [regular](https://datacontentmanager.com/module_width/regular/)

## Scope
- [not\_global](https://datacontentmanager.com/scope/not_global/)
- [global](https://datacontentmanager.com/scope/global/)
- [non\_global](https://datacontentmanager.com/scope/non_global/)

## Terms Categories
- [CDSM Data Model](https://datacontentmanager.com/terms-library/csdm-data-model/)
- [Data Quality](https://datacontentmanager.com/terms-library/data-quality/)
- [Data Governance \& Ownership](https://datacontentmanager.com/terms-library/data-governance/)
- [CMDB Fundamentals](https://datacontentmanager.com/terms-library/cmdb-fundamentals/)
- [ServiceNow ROI](https://datacontentmanager.com/terms-library/servicenow-roi/)

## Optional
- [Sitemap index](https://datacontentmanager.com/sitemap_index.xml)