The DCM Blog

iTSM Group and Qualdatrix join Forces on Data Content Manager

By Pekka Korpi

February 11, 2021
Partnership

(Bodenheim Germany, Espoo Finland, January 2021)

iTSM Group Logo

The internationally active management consultancy iTSM Group has joined forces in a partnership with the Finland based software company Qualdatrix. Both companies are ServiceNow partners helping ServiceNow customers to digitalize their core activities.

Qualdatrix provides a ServiceNow certified, Built on Now application called Data Content Manager that enables customers to achieve maximum success on their ServiceNow journey through improved quality of data. Be it IT, Customer Service, Human Resources or others, the common denominator is always data. Applications can only be used to their full potential, and customers can only achieve success if the underlying data is up-to-date and reliable. This unique but key challenge is exactly what Data Content Manager solves. It ensures that data in the ServiceNow platform is compliant with agreed data models.

From the other side of the partnership iTSM Group masters all organizational, processual as well as technological aspects of a successful digitization journey with ServiceNow. iTSM group works with customers on strategic and operational levels to achieve their goals through a customer journey-oriented strategy. Bundling the years of experience in transforming service organizations together with Data Content Manager from Qualdatrix ensures a customer journey can be executed with great success, supported by reliable and trustworthy data. This enables new business models, new strategies and can carry the customer into the future.

iTSM group – “We all know that data and the value of data is the new oil for companies and their customers, especially in companies that are in a digitalization journey. Not just digitalization of what they currently do, but a totally new, different business model. In order to support the digitalization strategies for our customers we need to ensure that their missions are supported by clean and reliable data.”

Qualdatrix – “We have seen first-hand the expensive struggles companies, regardless of industry, go through when their planned Data Models and reality do not match. Time as well as money are lost when business processes do not function as intended due to bad data. People spend time filling in data gaps that should already have been filled in the platform. We created DCM to address this very problem in a visual manner: to design, audit and enforce data models right on the platform. We are proud to join forces with iTSM Group, a company respected all over Europe.”

Featured Posts

Can You Get A Whopping 1436% ROI by Improving CI Data Quality?

Can You Get A Whopping 1436% ROI by Improving CI Data Quality?

How do you calculate the Return On Investment (ROI) for Data Quality improvement? That’s a question we get asked almost every day. And every time, answering is painful since we’ve not come up with a magic formula that fits every scenario. Believe me, we’ve tried. So,...

5 Challenges to Address for Better CMDB Data Quality

5 Challenges to Address for Better CMDB Data Quality

Comprehending the impact of CMDB Data Quality, especially its absence, can be difficult. It is a big problem since poor data quality is often the main reason ITSM systems, like ServiceNow, don’t meet expectations. We are deeply involved with data quality daily. Our...

Video: Ensure You Can Do Root Cause Analysis

Video: Ensure You Can Do Root Cause Analysis

Root Cause & Impact Analysis in ServiceNow is essential, but it is sometimes not clear what you need to have in place to do it. This is especially true for Application Services since they are not self-evident for many ServiceNow users. Ensuring your Application...

How LapIT Improves CMDB Data Quality with DCM

How LapIT Improves CMDB Data Quality with DCM

LapIT designs and implements solutions for information and communication technology environment services in Northern Finland. Their customers are mainly municipal, public administration, and healthcare organizations. We interviewed Leena Broas, Development Manager at...

Video: How to Improve Foundation Data in ServiceNow and CSDM

Video: How to Improve Foundation Data in ServiceNow and CSDM

In this video, Pekka Korpi, CEO of Qualdatrix, and Mikko Juola, Product Owner of Data Content Manager, discuss the importance of Foundation data in ServiceNow and how it can be improved using Data Content Manager. Foundation Data in ServiceNow refers to the critical...

Build a Business Case for Data Quality Improvement

Build a Business Case for Data Quality Improvement

Accurate and reliable data is the backbone of any successful organization. Countless data quality improvement projects are started across organizations since poor data quality can lead to misinformed decisions, wasted resources, and lost opportunities. On the other...

How Metsä Group Improves Data Quality with DCM

How Metsä Group Improves Data Quality with DCM

Metsä Group uses Data Content Manager to improve data quality in their CMDB. We had a chance to interview Mika Lindström, the ICT Configuration Development Manager at Metsä Group. Thanks, Mika, for joining us. Metsä Group are an internationally operating frontrunner...

How to use CSDM to Improve Incident Management

How to use CSDM to Improve Incident Management

It’s been a while since this article was originally published, so I thought it would be time to update it to reflect changes to the CSDM model and our latest thinking. We published this article first in 2020 when ServiceNow’s Knowledge event included the first...

How to Get Started with CSDM in 5 Steps

How to Get Started with CSDM in 5 Steps

Getting started with CSDM is easier if you have a simple model for implementation. We think that the 5-Step Model we present here is helpful. It works well with any data model, and it works well with CSDM alignment and the CMDB. Maintaining high Data Quality in CMDB...

How CMDB Supports Regulatory Compliance at Danske Bank

How CMDB Supports Regulatory Compliance at Danske Bank

Data Content Manager improves data quality within an organization’s CMDB, reducing manual and disparate work for data quality maintenance. This increase in data transparency and ease of data management helps companies to achieve and maintain regulatory compliance,...

Get Started

Book a Call with us Now.

 

Explore how Data Content can enhance the quality of your data in ServiceNow. See how you can accelerate your CSDM journey and improve your CMDB or any data in your platform. All without the need for scripting, additional reports, or customizations.

 

Related Content You Might Like:

DCM R5.3 Released
DCM R5.3 Released

DCM 5.3 version was released in early September 2022. This release focuses on improving audit messages and optimizing the audit performance among many other smaller enhancements.

read more

CSDM

The Recipe For Success eBook

Contents:
  • Establish Ownership & Roles
  • Manage Your Scope
  • Choose the Right Tools

We talk to people about CSDM alignment every day and constantly see organizations struggle with the same things over and over again. We wrote CSDM - The Recipe for Success to share our experiences.

It gives you hands-on guidance on some of the most important things you must address on your CSDM Journey, regardless of your maturity level.

CSDM The Recipe for Success eBook

Get Your Free eBook