Improve Integration Data Quality

Integration Data Quality can be a challenging issue to solve. ServiceNow is often a highly integrated platform with incoming integrations for Foundation Data & CMDB as well as transactional data, such as Incidents and Tasks.

Creating integrations is time consuming and difficult to test. Furthermore, integrations often produce only a portion of the needed data and sometimes in non compliant formats.

Enforcing strict rules can lead to data not being accepted and created at all. If it is created, the information may not be complete. Therefore, compromises are often made to get at least some data in.

It is easy to blame integrations for bad data quality. Sometimes it is quietly accepted that data coming from Active Directory, HR systems or vendors’ CMDB’s just isn’t that good and there’s really isn’t much one can do about it.

Data Content Manager can be used to define specific data requirements for each integration. It can then Audit real data against your requirements so that you can track your integrations data quality.

Data Content Manager helps you to:

• Specify data requirements easily and visually for different integrations.
• Define and measure precisely what each data provider should provide to clarify responsibilities.
• Schedule data audits to keep track of data quality over time.
• Identify deviations as they occur, not when they cause problems.
• Connect integrated data to the rest of the platform with additional Blueprints and Auditing.
• Assign targets for Data providers and enforce meeting those targets.
• Assign remediation tasks to correct teams automatically.