The DCM Blog

How Data Quality in ServiceNow Impacts IT Experience

By Pekka Korpi

December 8, 2022
Nikkanen and Juola

The HappySignals  IT Experience Podcast:

How Data Quality in ServiceNow impacts IT Experience

With Pasi Nikkanen and Mikko Juola

Length: 15 minutes

Often operational data in ServiceNow is missing or is of bad quality, and it’s difficult to use all the tools available to make decisions when you cannot trust the data. If you don’t know anything about your end-users, it is challenging to create amazing service experiences, automate services or allow agents to solve issues quickly.

The IT Experience Podcast by HappySignals is for those who want to take IT Experience Management (ITXM) Framework™ in use and improve the Employee Experience of IT Services in large enterprises. The podcast talks about human-centric IT and how it changes the culture of IT Departments from SLAs to Experience Metrics and XLAs.

In this podcast episode, Chief Growth Officer Pasi Nikkanen from HappySignals and Mikko Juola, the Chief Product Officer for Data Content Manager, talk about these common challenges and how to address them with better data quality.

Learn More about Happy Signals and IT Experience Management:

Learn More about Data Content Manager and CSDM:

Featured Posts

No Results Found

The page you requested could not be found. Try refining your search, or use the navigation above to locate the post.

Get Started

Book a Call with us Now.

 

Explore how Data Content can enhance the quality of your data in ServiceNow. See how you can accelerate your CSDM journey and improve your CMDB or any data in your platform. All without the need for scripting, additional reports, or customizations.

 

Related Content You Might Like:

CSDM

The Recipe For Success eBook

Contents:
  • Establish Ownership & Roles
  • Manage Your Scope
  • Choose the Right Tools

We talk to people about CSDM alignment every day and constantly see organizations struggle with the same things over and over again. We wrote CSDM - The Recipe for Success to share our experiences.

It gives you hands-on guidance on some of the most important things you must address on your CSDM Journey, regardless of your maturity level.

CSDM The Recipe for Success eBook

Get Your Free eBook